I was a "Legitimate" Customer that had VERY bad service!
I went to Malouf Furniture store to purchase a Rowe Sofa. In the past I had owned 5 other rowe sofas and wanted to order another one. Picked out the material and gave them the specifications. The sells rep contacted me constantly until I completed the order. I can accept that she was just trying to close the sell so I was OK with that. When I proceeded she did write the order down incorrectly but I caught it and corrected it. Again I was OK with that. When I received the sofa the fabric cushions on the back and seat were not fitting properly. The material was bunched and the cushions on the back did not have enough filler. This was an identical sofa that I had just passed onto my daughter but wanted a different fabric for a change so I am familiar with what it was supposed to look like. I called to ask for someone to come and look at the problem. It took several months to finally get an appointment then several months to get the seat cushions. He was supposed to come back and take the back cushions to a local company to get them to add more filler to them. I tried to contact him and talked with a lady at Malouf. He never did come back. This whole episode lasted for over 19 months. I called Malouf and spoke with the same lady each time. She had my record and obviously had documented each time I called. Every conversation she said I would need to speak with [redacted]. Every time I called [redacted] was not there, on the phone or in a meeting and was supposed to call me back. I stopped counting at 15 calls and have never received a phone call back. I have to wonder if [redacted] exist and I certainly know that [redacted] does not care about the customer. This purchase cost over 2500.00. I look at my sofa everyday with the messed up cushions and think of the terrible service I received. I honestly have never written a bad review but I just felt compelled to let potential customers know about this problem.
Regards
Tammy
Good experience
I was a "Legitimate" Customer that had VERY bad service!
I went to Malouf Furniture store to purchase a Rowe Sofa. In the past I had owned 5 other rowe sofas and wanted to order another one. Picked out the material and gave them the specifications. The sells rep contacted me constantly until I completed the order. I can accept that she was just trying to close the sell so I was OK with that. When I proceeded she did write the order down incorrectly but I caught it and corrected it. Again I was OK with that. When I received the sofa the fabric cushions on the back and seat were not fitting properly. The material was bunched and the cushions on the back did not have enough filler. This was an identical sofa that I had just passed onto my daughter but wanted a different fabric for a change so I am familiar with what it was supposed to look like. I called to ask for someone to come and look at the problem. It took several months to finally get an appointment then several months to get the seat cushions. He was supposed to come back and take the back cushions to a local company to get them to add more filler to them. I tried to contact him and talked with a lady at Malouf. He never did come back. This whole episode lasted for over 19 months. I called Malouf and spoke with the same lady each time. She had my record and obviously had documented each time I called. Every conversation she said I would need to speak with [redacted]. Every time I called [redacted] was not there, on the phone or in a meeting and was supposed to call me back. I stopped counting at 15 calls and have never received a phone call back. I have to wonder if [redacted] exist and I certainly know that [redacted] does not care about the customer. This purchase cost over 2500.00. I look at my sofa everyday with the messed up cushions and think of the terrible service I received. I honestly have never written a bad review but I just felt compelled to let potential customers know about this problem.
Regards
Tammy
Great service with Michelle!!
Denise was great to work with. She wasn't pushy and she didn't hover k we us. She would periodically check on us and help answer our questions.