Malta Appliance Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kathleen [redacted]

In response to the above referenced complaint Yes, there are always two sides to every story The customer who has filed this complaint brought her dresses to our boutique on August 16, and we entered into a consignment agreement and our term is for days to months Our agreement, which the customer signs and is provided with a copy indicates the term, and our policies We do not contact customers unless an item is sold, it is the customers responsibility to inquire on the status of their items As you can see, based on the date she brought her items to our shop, our agreement expired February 16, Our records indicate she was contacted to pick up her items, and we had the dresses stored in our pick up area tagged, and available for her to pick up during scheduled business hoursOur agreement states, items left in returns for more than days will be donated I have a copy of the signed agreement by this customer which she completed, signed, and dated Contrary to her accusation that our business is quick to donate, even though we clearly state verbally and in writing that we will donate unclaimed items, we give them more time and try to contact them for months before we actually will donate the dresses In this case, we have tried to contact this customer but it looks like the phone number and address we have on file has been changed based on the information provided in your letter We were never contacted to update this information by the customerAlso, I seriously doubt this customer has been calling and trying to contact us for a year and a half to pick up her dresses We are a seasonal business and our message always indicates our current hours We are always available even when we are closed by text and email, which the message indicates This customer could have come in and picked up her dresses at any time We have been open and selling dresses and our customers have been able to come in to shop, we have been receiving email and voice/ text messages regularly I am not saying that it isn’t possible a message left went without response, but I know she did not call times and we ignored her calls We have been waiting for this customer to pick up her dresses for a year and a half I do not want to donate any items, I want them to pick them up; I need the spaceThis customer has not received a check, because none of her dresses sold Fortunately for her, I kept her dresses in storage all this time and she can come and pick them up immediately I take offense to these accusations, especially when I make every effort to offer the best service I can We are a small boutique, and I use valuable space in my shop to store dresses for customers like this one, who do not do as they agreed This is space I could be using to display new dresses I have to turn away customers, because I do not have room to take more dresses in, this practice hurts my business sales We are not a storage closet, unfortunately customers like this person, who do not pick up their dresses, are making my daughter and I reconsider even offering a consignment option in the future, which spoils it for all the other girlsPlease inform this customer, her dresses are ready for pick up, and I will donate them if she does not pick them up by August 5th, I will consider this email as contact of her being notified, I will also mail notice to the address you providedI have photos of dresses, and copy of signed agreement in our records if neededThank you, [redacted] Victoria ErgenCinderella’s ThreadsSMarket PlaceOak Creek, WI [email protected]

We are hoping that we can clear things up hereThe customer in question did indeed contact us regarding picking up a dress she had on consignment with us back in AugustWe did inform the customer that the dress had indeed sold and a check would be issued by the end of September per our store
policiesWe did contact the customer back on Sept 29th once the check was issued to have the customer come and pick the check up but we never heard back until Dec through email on two occasions.We did speak to the customer on Dec 22nd which she inquired about the check and if we still have her other two dresses in the shop which we told her we would check onShe did tell us she would pick up the check once she knew if her other dresses were still in our shopOn Jan 4th we contacted the customer to let them know we have the two dresses and check ready for pickup but we have not heard back until we received this message from youOur policy is to have customers come and pick the check up as long as they lived near the shop which she does fall into the category of living close enough to pick up the checkThe final result here is that we of course never want our customers to be unhappy with our shop so we do the best we can to get back to people in a timely manner.This customer is welcome to pick up her items and her check when it works for herShe can contact our shop to find out our hours which are updated on a weekly basis Sincerely, Cinderella's Threads

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kathleen [redacted]

In response to the above referenced complaint.  Yes, there are always two sides to every story.  The customer who has filed this complaint brought her dresses to our boutique  on August 16, 2015 and we entered into a consignment agreement and our term is for 90 days to 6...

months.  Our agreement, which the customer signs and is provided with a copy indicates the term, and our policies.  We do not contact customers unless an item is sold, it is the customers responsibility to inquire on the status of their items.  As you can see, based on the date she brought her items to our shop, our agreement expired February 16, 2016.  Our records indicate she was contacted to pick up her items, and we had the dresses stored in our pick up area tagged, and available for her to pick up during scheduled business hours. Our agreement states, items left in returns for more than 7 days will be donated.  I have a copy of the signed agreement by this customer which she completed, signed, and dated.  Contrary to her accusation that our business is quick to donate, even though we clearly state verbally and in writing that we will donate unclaimed items, we give them more time and try to contact them for months before we actually will donate the dresses.  In this case, we have tried to contact this customer but it looks like the phone number and address we have on file has been changed based on the information provided in your letter.  We were never contacted to update this information by the customer. Also, I seriously doubt this customer has been calling and trying to contact us for a year and a half to pick up her dresses.  We are a seasonal business and our message always indicates our current hours.  We are always available even when we are closed by text and email, which the message indicates.  This customer could have come in and picked up her dresses at any time.  We have been open and selling dresses and our customers have been able to come in to shop, we have been receiving email and voice/ text messages regularly.  I am not saying that it isn’t possible a message left went without response, but I know she did not call 20 times and we ignored her calls.  We have been waiting for this customer to pick up her dresses for a year and a half.  I do not want to donate any items, I want them to pick them up; I need the space. This customer has not received a check, because none of her dresses sold.  Fortunately for her, I kept her dresses in storage all this time and she can come and pick them up immediately.  I take offense to these accusations, especially when I make every effort to offer the best service I can.  We are a small boutique, and I use valuable space in my shop to store dresses for customers like this one,  who do not do as they agreed.  This is space I could be using to display new dresses.  I have to turn away customers, because I do not have room to take more dresses in, this practice hurts my business sales.  We are not a storage closet, unfortunately customers like this person, who do not pick up their dresses, are making my daughter and I reconsider even offering a consignment option in the future, which spoils it for all the other girls. Please inform this customer, her dresses are ready for pick up, and I will donate them if she does not pick them up by August 5th, 2017.  I will consider this email as contact of her being notified, I will also mail notice to the address you provided. I have photos of dresses, and copy of signed agreement in our records if needed. Thank you,  [redacted]
 Victoria ErgenCinderella’s Threads8652 S. Market PlaceOak Creek, WI  [email protected]