[redacted] ***As I stated in my last response there are two different issuesIf the floor is buckling by theback door then there is water getting in in that areaIt is not related to the cupping of the floorsin other areas of the houseI will have Shannon from my office contact the customer to set upa time to address this right away.The second issue is the cupping of the hardwood in other parts of the houseThis is not coveredby the warranty as I explained to them last year but I did offer to sand and refinish thefloors for them but suggested that we wait a year to be sure that the wood did not cup more afterwe were doneThey were also told that the cupping may be reduced in that time and itwould be best to evaluate after the yearSeveral weeks ago the ***’ contacted us to say thatthey were still unhappy with the floor and would like it sanded and refinished which I said Iwas willing to do.Thomas JS [redacted] , President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is correct that although I did agree to the sanding and refinishing of the floors, I did so only because the floors have nit corrected themselves as the builder assumed and that is the only solution they offered However, the moisture problem has not been resolved, and the floor near the back door has once again buckled I notified the builder of this on July 6, and have received no responseThere is clearly still a big issue if the floor is once again warpingMalta Development needs to stand behind the product they build and correct the mistakes made during the process Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is at this point acceptable MrS [redacted] is correct in the fact that there are two issues that need to be resolved We have set up an appointment to see what is causing the warping of the floors by the backdoor We have complied with Malta Development on the other issue of the cupped hardwood and have waited the time period as requested We are in hopes that both issues can now be resolved in a timely manner.Regards, [redacted] ***
[redacted] ***As I stated in my last response there are two different issuesIf the floor is buckling by theback door then there is water getting in in that areaIt is not related to the cupping of the floorsin other areas of the houseI will have Shannon from my office contact the customer to set upa time to address this right away.The second issue is the cupping of the hardwood in other parts of the houseThis is not coveredby the warranty as I explained to them last year but I did offer to sand and refinish thefloors for them but suggested that we wait a year to be sure that the wood did not cup more afterwe were doneThey were also told that the cupping may be reduced in that time and itwould be best to evaluate after the yearSeveral weeks ago the ***’ contacted us to say thatthey were still unhappy with the floor and would like it sanded and refinished which I said Iwas willing to do.Thomas JS [redacted] , President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is correct that although I did agree to the sanding and refinishing of the floors, I did so only because the floors have nit corrected themselves as the builder assumed and that is the only solution they offered However, the moisture problem has not been resolved, and the floor near the back door has once again buckled I notified the builder of this on July 6, and have received no responseThere is clearly still a big issue if the floor is once again warpingMalta Development needs to stand behind the product they build and correct the mistakes made during the process Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is at this point acceptable MrS [redacted] is correct in the fact that there are two issues that need to be resolved We have set up an appointment to see what is causing the warping of the floors by the backdoor We have complied with Malta Development on the other issue of the cupped hardwood and have waited the time period as requested We are in hopes that both issues can now be resolved in a timely manner.Regards, [redacted] ***