We are still waiting for the [redacted] person to come spray againIf Mr [redacted] thinks this is "taken care of", he is mistakenHe has NOT been very cooperative with usWe have called, left messages, to which he won't return the callsWe have to continuously call himI am now using a walker and/or cane to get aroundThe stress he has caused on me is making my medical conditions worseAnd F.Y.Iwhen ***, from Forsyth store, brought our USE mattress (not new) and new box spring, before bringing it in the house, I made him put covers on themHe took the plastic off the box spring, only to find a cockroachHe was as mortified as I and my son were
Complaint: [redacted] I am rejecting this response because: The mattress in FACT was USED and not NEWThe futon was told to me BY his manager that it was in fact NEWThis matter is NOT overWe have several more reimbursements due to us, for items that shrunk that were NOT to be dried, but we were forced to dryI asked to put the contract in my sons' name and mineHe lives with us in our home, and the [redacted] person is STILL coming to the house that we are STILL having them and the [redacted] man stated they are now in the wallSo this matter has NOT been taken care of and the owner REFUSES to contact us or speak with us about this matter Sincerely, [redacted] [redacted]
Mrs [redacted] did not purchase the futon on June 3rd Her son [redacted] actually purchased it on Saturday, May 20th The contract that was signed by the renter for the futon clearly states that the item is used The manager of our store was supposedly contacted on the 21st of May That is a Sunday and is not a working day for any of our employees Someone from the company has at all times been in contact with one of the [redacted] s They have the owners personal cell number alsoPayless has reimbursed the [redacted] 's for any expense they have incurred and also paid to have their house professionally exterminated They were also given a new mattress and box spring at no expenseThere has also never been any proof that this issues is a result of the futon they rented from us and spent less than hours in their home To our knowledge the matter had been resolved
I went back and found the photo of the futon, which does in fact say late mayThe june item was a payment to themHis manager & asst manager both stated it was newMy son got the paperwork, so I didn't see it was usedMy name was to be on that paper alsoYes we called on a sunday to his managers personal cell, and I text it alsoI never heard from himI was at the store on Monday morning when they openedWe have tried to be in compliant with the owner, who does not respond, gives no one the authority to take care of anythingWe had to call several stores to find out he "went on vacation & left no one in charge", then told he went to Florida & his daughter, who was to reimburse us, left to be with him for a weekHe can say all he wants about doubting it came from the futon, when I have pictures of the futon & the inside showing the infestation of the bugs [redacted] now says they may have to drill into the wall, pull the baseboard trim & ceiling trimI have numerous items that have shrunk because they had to be dried, and were not supposed to beHe has caused me to have seizures, sleep upright in a rocker & have only a few items of clothing in the house [redacted] knows we have found them on our kitchen table, which was hand made [redacted] is a liar & does not want to take the responsibility for what his manager & asst manager of the Hollister Missouri store has done to him [redacted] is coming tomorrow againPlease don't believe him
We are still waiting for the [redacted] person to come spray againIf Mr [redacted] thinks this is "taken care of", he is mistakenHe has NOT been very cooperative with usWe have called, left messages, to which he won't return the callsWe have to continuously call himI am now using a walker and/or cane to get aroundThe stress he has caused on me is making my medical conditions worseAnd F.Y.Iwhen ***, from Forsyth store, brought our USE mattress (not new) and new box spring, before bringing it in the house, I made him put covers on themHe took the plastic off the box spring, only to find a cockroachHe was as mortified as I and my son were
Complaint: [redacted] I am rejecting this response because: The mattress in FACT was USED and not NEWThe futon was told to me BY his manager that it was in fact NEWThis matter is NOT overWe have several more reimbursements due to us, for items that shrunk that were NOT to be dried, but we were forced to dryI asked to put the contract in my sons' name and mineHe lives with us in our home, and the [redacted] person is STILL coming to the house that we are STILL having them and the [redacted] man stated they are now in the wallSo this matter has NOT been taken care of and the owner REFUSES to contact us or speak with us about this matter Sincerely, [redacted] [redacted]
Mrs [redacted] did not purchase the futon on June 3rd Her son [redacted] actually purchased it on Saturday, May 20th The contract that was signed by the renter for the futon clearly states that the item is used The manager of our store was supposedly contacted on the 21st of May That is a Sunday and is not a working day for any of our employees Someone from the company has at all times been in contact with one of the [redacted] s They have the owners personal cell number alsoPayless has reimbursed the [redacted] 's for any expense they have incurred and also paid to have their house professionally exterminated They were also given a new mattress and box spring at no expenseThere has also never been any proof that this issues is a result of the futon they rented from us and spent less than hours in their home To our knowledge the matter had been resolved
I went back and found the photo of the futon, which does in fact say late mayThe june item was a payment to themHis manager & asst manager both stated it was newMy son got the paperwork, so I didn't see it was usedMy name was to be on that paper alsoYes we called on a sunday to his managers personal cell, and I text it alsoI never heard from himI was at the store on Monday morning when they openedWe have tried to be in compliant with the owner, who does not respond, gives no one the authority to take care of anythingWe had to call several stores to find out he "went on vacation & left no one in charge", then told he went to Florida & his daughter, who was to reimburse us, left to be with him for a weekHe can say all he wants about doubting it came from the futon, when I have pictures of the futon & the inside showing the infestation of the bugs [redacted] now says they may have to drill into the wall, pull the baseboard trim & ceiling trimI have numerous items that have shrunk because they had to be dried, and were not supposed to beHe has caused me to have seizures, sleep upright in a rocker & have only a few items of clothing in the house [redacted] knows we have found them on our kitchen table, which was hand made [redacted] is a liar & does not want to take the responsibility for what his manager & asst manager of the Hollister Missouri store has done to him [redacted] is coming tomorrow againPlease don't believe him