Maly Multi Services, Inc.

Complaint: ***
I am rejecting this response because: I am sending a Brand New Rifle to them for repairHopefully it will work when returned!
Sincerely,
*** ***

Complaint ID#: ***Company Name: Traditions Performance FirearmsCompany Contact Name: Chris GosselinCompany Contact Phone: ###-###-####Company Contact Email: ***Consumer's
Name: *** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: Dear *** ***, A return merchandise authorization (RMA) was issued to *** *** on 1/18/for the return, inspection and replacement of the defective scopeWe are sorry *** ***’s customer had this issue and for any inconvenience it may have causedWe would urge *** *** to call our customer service department directly (###-###-####) next time he or any of his customers may have a product warranty issuesThis process is clearly outlined in the owner manual*** *** sent an email to our “ info” email account, this is setup to help retail customers with general questions they may have regarding the use or maintenance of our productsWe do not maintain this account for warranty claims or returnsTherefore we do not feel it was necessary for this issue to have been reported to the Revdex.comWe consider this matter to be closedSincerely, Christopher ** G*** Product Development / Customer Service Manager Traditions Performance Firearms Sent on: 2/9/10:09:AM

Complaint ID#: ***Company Name: Traditions Perfomance FirearmsCompany Contact Name: Chris G***Company Contact Phone: ###-###-####Company Contact Email: ***Consumer's Name: *** ***Revdex.com Staff Member (if you know): *** ***Complaint Information: *** *** Complaint Consultant Revdex.com, Inc** *** *** ***, *** 11/2/Re: Complaint #*** Dear Ms***, Traditions has made numerus good faith attempts via phone and email to ascertain the facts of why Mr***’s rifle is failing to discharge as claimedBased on the limited information we have so far received and to help facilitate this matter, I have issued an RMA number and prepaid call tag for the return of Mr***’s rifle for testing and evaluationTraditions will follow our written warranty listed on page of the *** owner’s manual and make all reasonable efforts to bring this matter to a successful conclusionMr***’s repeated accusations of the *** LDR rifle as being defective are simply untrueIt is certainly possible that his rifle may have a mechanical issue but in most cases, rifle malfunctions can be contributed to either shooter induced or ammo induced errorsWe are waiting to receive Mr***’s rifle so we can proceed with further action on this matterSincerely, *** ** *** Product Manager / Customer Service Manager Sent on: 11/3/8:41:AM

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] This does not make one bit of sense.  I am an experienced shooter, and have been shooting/ cleaning muzzle loaders since I was a Child.  I have explained to these guys 12 times that the hammer would not strike the Primer hard enough leaving a dent in it. It did this the first 3 times that I tried to fire it, and has nothing to do with a fouled breech plug.  These guys continue to act as if was an operator era when they know good, and well that they sell defective rifles.

[redacted] Complaint Consultant Revdex.com, Inc. [redacted], **. [redacted] 10/28/2015 Re: Complaint #[redacted] Dear Ms. [redacted], Thank you for bringing this complaint to our attention. I have reviewed this matter with our customer service team here at Traditions and it is my...

understanding the have reached out twice to Mr. [redacted] on 10/21 & 10/23 leaving voice mail messages trying to resolve this matter. Mr. [redacted] regrettably did not provide in his complaint the information pertinent to helping find the issue that may be causing his rifle not to fire reliably. Serial number, model rifle, powder, primer and projectile information can help find a solution more quickly and can often highlight if the issue is shooter induced, ammo related or mechanical. (please see attached copy of our mechanical warranty listed on page 15 of our owner’s manual) I will reach out to Mr. [redacted] via email to help gather the needed information so we can bring this matter to a successful conclusion. Sincerely, [redacted] Product Manager / Customer Service Manager LIMITED LIFETIME MECHANICAL WARRANTY Traditions will warrant this muzzleloading firearm (or parts in a kit to be built) to be free of mechanical defects in materials or craftsmanship for the life of the firearm, while in the possession of the original owner except wooden stocks. Traditions will repair or replace, at its own option, product or parts which are returned at owner’s expense to the Traditions Customer Service Department... Call ###-###-#### to obtain a factory issued Return Merchandise Authorization number. A full explanation of the specific problem must given to the customer service representative. Firearms packaged and shipped improperly are not covered under warranty if damage occurs. This warranty shall remain in force unless any of the following are determined by the Traditions Customer Service Department: 1. use of any propellant other than black powder or approved black powder substitutes 2. use of any powder charge in excess of those recommended in this booklet or by the powder manufacture. 3. use of any plastic patching material with round balls. 4. Modification of internal parts as they were shipped from the factory. 5. A lack of proper maintenance and thorough cleaning is evident such as rust. 6. Customer abuse. Shipping Address: Traditions Performance Firearms [redacted], [redacted] Tel. ###-###-#### 10/28/2015 10:48:05 AM