[redacted] Complaint Consultant Revdex.com, Inc [redacted] , ** [redacted] 10/28/Re: Complaint # [redacted] Dear Ms***, Thank you for bringing this complaint to our attentionI have reviewed this matter with our customer service team here at Traditions and it is my understanding the have reached out twice to Mr [redacted] on 10/& 10/leaving voice mail messages trying to resolve this matterMr [redacted] regrettably did not provide in his complaint the information pertinent to helping find the issue that may be causing his rifle not to fire reliablySerial number, model rifle, powder, primer and projectile information can help find a solution more quickly and can often highlight if the issue is shooter induced, ammo related or mechanical(please see attached copy of our mechanical warranty listed on page of our owner’s manual) I will reach out to Mr [redacted] via email to help gather the needed information so we can bring this matter to a successful conclusionSincerely, [redacted] Product Manager / Customer Service Manager LIMITED LIFETIME MECHANICAL WARRANTY Traditions will warrant this muzzleloading firearm (or parts in a kit to be built) to be free of mechanical defects in materials or craftsmanship for the life of the firearm, while in the possession of the original owner except wooden stocksTraditions will repair or replace, at its own option, product or parts which are returned at owner’s expense to the Traditions Customer Service DepartmentCall ###-###-#### to obtain a factory issued Return Merchandise Authorization numberA full explanation of the specific problem must given to the customer service representativeFirearms packaged and shipped improperly are not covered under warranty if damage occursThis warranty shall remain in force unless any of the following are determined by the Traditions Customer Service Department: use of any propellant other than black powder or approved black powder substitutes use of any powder charge in excess of those recommended in this booklet or by the powder manufactureuse of any plastic patching material with round ballsModification of internal parts as they were shipped from the factoryA lack of proper maintenance and thorough cleaning is evident such as rustCustomer abuseShipping Address: Traditions Performance Firearms [redacted] , [redacted] Tel###-###-#### 10/28/10:48:AM
[redacted] Complaint Consultant Revdex.com, Inc [redacted] , ** [redacted] 10/28/Re: Complaint # [redacted] Dear Ms***, Thank you for bringing this complaint to our attentionI have reviewed this matter with our customer service team here at Traditions and it is my understanding the have reached out twice to Mr [redacted] on 10/& 10/leaving voice mail messages trying to resolve this matterMr [redacted] regrettably did not provide in his complaint the information pertinent to helping find the issue that may be causing his rifle not to fire reliablySerial number, model rifle, powder, primer and projectile information can help find a solution more quickly and can often highlight if the issue is shooter induced, ammo related or mechanical(please see attached copy of our mechanical warranty listed on page of our owner’s manual) I will reach out to Mr [redacted] via email to help gather the needed information so we can bring this matter to a successful conclusionSincerely, [redacted] Product Manager / Customer Service Manager LIMITED LIFETIME MECHANICAL WARRANTY Traditions will warrant this muzzleloading firearm (or parts in a kit to be built) to be free of mechanical defects in materials or craftsmanship for the life of the firearm, while in the possession of the original owner except wooden stocksTraditions will repair or replace, at its own option, product or parts which are returned at owner’s expense to the Traditions Customer Service DepartmentCall ###-###-#### to obtain a factory issued Return Merchandise Authorization numberA full explanation of the specific problem must given to the customer service representativeFirearms packaged and shipped improperly are not covered under warranty if damage occursThis warranty shall remain in force unless any of the following are determined by the Traditions Customer Service Department: use of any propellant other than black powder or approved black powder substitutes use of any powder charge in excess of those recommended in this booklet or by the powder manufactureuse of any plastic patching material with round ballsModification of internal parts as they were shipped from the factoryA lack of proper maintenance and thorough cleaning is evident such as rustCustomer abuseShipping Address: Traditions Performance Firearms [redacted] , [redacted] Tel###-###-#### 10/28/10:48:AM