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Mama Gyro

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Mama Gyro Reviews (1)

Review: I ordered lunch from "mamagyro" on 7/*/2013 at 11:30am. I was quoted 30-45 minutes for delivery. After 12:30pm I called them inquiring when my food would be arriving and they informed me it hadn't even left the restaurant yet but would be going out "soon." I inquired about any possible partial refund since by the time it would reach me it would be more than 30 minutes late from the time I was quoted. I was transferred to a woman who would not give me her name but said she was the owner. This woman then berated me for complaining about the order being late. She said she had never had a customer be upset about an order being "a little late." I explained how double the amount of time that I was quoted is more than "a little late" and all that I am looking for is an apology and some gesture to make it right, perhaps a partial refund. She repeatedly said she was not going to refund me and was extraordinarily rude. She then persisted that she would not refund me for anything other than a $.50 pita. I informed her that at this point, with her being so unprofessional with me, I wanted a full refund and I was going to report this to the Revdex.com. Finally she agreed to refund me but I had to go through all this trouble for a mistake that MAMAGYRO made, as if it was my fault! I expect a full refund and a written apology for this egregious customer service.Desired Settlement: Full refund and written apology.

Consumer

Response:

In reference to complaint ID [redacted], the business has credited the refund I requested and the matter has been resolved.

Sincerely,

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Description: RESTAURANTS

Address: 820 Broadway, New York, New York, United States, 10003

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