Mama Rose's

Initial Business Response /* (1000, 13, 2016/05/23) */
Contacted Customer and investigated complaint. The Customers credit card charge was in fact voided by manager the day of the purchase as she had originally requested, therefore we as the merchant never received funding, however a 24 hr. hold...

was placed on the funds by the customers bank as part of the normal pre-authoriztion process through Visa/Master card. So the customer was expecting to see a credit when in fact she was never charged. Explained events to Customer and she is satisfied. Also explained to customer that all of our chicken is Hand breaded fresh and cooked to order, so occasionally during peak periods, when the fryers are very full, the pieces can stick together during the cooking process,causing some of the breading to tear off in spots, or Jo Jo to break in half, during packing process. gave customer a future food credit for her inconvenience.
Initial Consumer Rebuttal /* (2000, 15, 2016/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Owner of business contacted me to fix the situation. After speaking with my bank they informed me that there was a hold placed by Momma rose's for roughly 72 hours but then hold was released. I appreciate owner settling situation although it took him 30 days to do? I have no interest in returning for service now or in the future front end staff was very unfriendly.