I had placed an order with *** for Chicken Alfredo and for Baked Spaghetti with meat sauce, he had indicated that he would do so and give us the bread sticks We were feeding people, as it was our children's high school graduation
On Friday when I husband picked up our food, no bread sticks, and no meat sauce with the spaghetti
I called *** on Tuesday June 14, and told him that I was disappointed and I asked him if he would please refund some of what we had paid, considering we paid $ Hee said he would make it up next time
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
First, we would like to apologize for the mistake made in regards to the catering order placed with Mamma Maria’sOur goal is to provide the highest quality food to our patrons, while ensuring they are satisfied with their mealOur whole team is upset that we were not able to provide
this. That being said, we were not given the opportunity to correct our misunderstandingThere was an honest miscommunication in the order that was placedNot all of the items desired were taken down when placing the order and therefore they were not madeThe catering order was picked up one evening and a call was made four days later stating not all of the items were receivedIf that call would have been made the same night the order was picked up, someone from the staff would have personally delivered the missing items right at that moment to rectify the situationUnfortunately, we were not given that opportunity as were not enlighten to the mistake till after four days had passedWe would like to also note that the customers were only charged what items they received; they did not pay for anything they did not receiveWhen we learned of the mistake and the formal compliant that was filed, we refunded the patrons their entire bill for the catering orderWe hope this will show how serious we take this complaint and that customer satisfaction is of the utmost importance to us all at Mamma Maria’sWe can assure all future catering orders will not have this problem again
I had placed an order with *** for Chicken Alfredo and for Baked Spaghetti with meat sauce, he had indicated that he would do so and give us the bread sticks We were feeding people, as it was our children's high school graduation
On Friday when I husband picked up our food, no bread sticks, and no meat sauce with the spaghetti
I called *** on Tuesday June 14, and told him that I was disappointed and I asked him if he would please refund some of what we had paid, considering we paid $ Hee said he would make it up next time
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
First, we would like to apologize for the mistake made in regards to the catering order placed with Mamma Maria’sOur goal is to provide the highest quality food to our patrons, while ensuring they are satisfied with their mealOur whole team is upset that we were not able to provide
this. That being said, we were not given the opportunity to correct our misunderstandingThere was an honest miscommunication in the order that was placedNot all of the items desired were taken down when placing the order and therefore they were not madeThe catering order was picked up one evening and a call was made four days later stating not all of the items were receivedIf that call would have been made the same night the order was picked up, someone from the staff would have personally delivered the missing items right at that moment to rectify the situationUnfortunately, we were not given that opportunity as were not enlighten to the mistake till after four days had passedWe would like to also note that the customers were only charged what items they received; they did not pay for anything they did not receiveWhen we learned of the mistake and the formal compliant that was filed, we refunded the patrons their entire bill for the catering orderWe hope this will show how serious we take this complaint and that customer satisfaction is of the utmost importance to us all at Mamma Maria’sWe can assure all future catering orders will not have this problem again