Mammoth Outlet

We have an order number [redacted] placed by [redacted] on April 19/We have no record of any order from [redacted] who filed the complaint [redacted] ordered Large and Medium outdoor dog bedThe customer paid $for both items On June our support staff received an email from [redacted] who wrote an e-mail for her partner [redacted] stating she was disappointed in the beds, that they absorbed water after being left outside in the rain and wanted to return the beds for a full refund Our support staff responded on June advising [redacted] how to fully dry the bedsAs per our day return policy, the item would have to be returned unused within days from date of purchaseWe offered the customer to repair the items and a replacement in an alternate style to better suit her application, to which the customer refused No further contact was made by the customer, ironically, until Septwhen [redacted] maliciously attacked our company on pissed consumer and filed a Revdex.com complaintWe offered [redacted] a refund of $after she withdrew her malicious content to Pissed consumer, which she refused.The customer still has the items in her possession and no attempt has been made to return the items back to us

Aloha, *** ***, my partner, has been communicating with you about this complaintI am going to forward you a few more emails from the company so you can see how they communicate with their customersI really cannot even begin to respond to their "response" to you as it is so far from realityThe emails will demonstrate this to youI remain dissatisfied with their product, but most importantly with their communication styleIt is unfortunate and I simply hope that future customers are aware of how they treat people who purchase products from them.I would like the complaint to remain unresolved. Mahalo, *** *** ***

Aloha, *** ***, my partner, has been communicating with you about this complaintI am going to forward you a few more emails from the company so you can see how they communicate with their customersI really cannot even begin to respond to their "response" to you as it is so far from realityThe emails will demonstrate this to youI remain dissatisfied with their product, but most importantly with their communication styleIt is unfortunate and I simply hope that future customers are aware of how they treat people who purchase products from them.I would like the complaint to remain unresolved. Mahalo, *** *** ***

We have an order number *** placed by *** *** on April 19/We have no record of any order from *** *** who filed the complaint*** *** ordered Large and Medium outdoor dog bedThe customer paid $for both items. On June our support staff received an
email from *** *** who wrote an e-mail for her partner *** *** stating she was disappointed in the beds, that they absorbed water after being left outside in the rain and wanted to return the beds for a full refund. Our support staff responded on June advising *** *** how to fully dry the bedsAs per our day return policy, the item would have to be returned unused within days from date of purchaseWe offered the customer to repair the items and a replacement in an alternate style to better suit her application, to which the customer refused. No further contact was made by the customer, ironically, until Septwhen *** *** maliciously attacked our company on pissed consumer and filed a Revdex.com complaintWe offered *** *** a refund of $after she withdrew her malicious content to Pissed consumer, which she refused.The customer still has the items in her possession and no attempt has been made to return the items back to us

We have an order number [redacted] placed by [redacted] on April 19/16. We have no record of any order from [redacted] who filed the complaint. [redacted] ordered 1 Large and 1 Medium outdoor dog bed. The customer paid $251.98 for both items.  On June 11 our support staff received an...

email from [redacted] who wrote an e-mail for her partner [redacted] stating she was disappointed in the beds, that they absorbed water after being left outside in the rain and wanted to return the beds for a full refund.  Our support staff responded on June 14 advising [redacted] how to fully dry the beds. As per our 30 day return policy, the item would have to be returned unused within 30 days from date of purchase. We offered the customer to repair the items and a replacement in an alternate style to better suit her application, to which the customer refused.  No further contact was made by the customer, ironically, until Sept11 when [redacted] maliciously attacked our company on pissed consumer and filed a Revdex.com complaint. We offered [redacted] a refund of $251.98 after she withdrew her malicious content to Pissed consumer, which she refused.The customer still has the items in her possession and no attempt has been made to return the items back to us.