[redacted] M&C Caribbean Market 1626 S Governors Ave Dover, DE 19904 [redacted] To whom it may concerns, Dear Mr./Mrs. My name is [redacted]s the owner of M&C Caribbean Market located at 1626 S...
Governors Ave. Dover, DE 19904. I'm so sorry for taking too long to reply back but the reason for that is because I received this mail from the business next door. The main reason of this memo is for the complaint that had been filed to my store. All my products come from distributor like Gya Foods, United Brands, Iberia Foods, Madame Gougouse, etc...and the products that the customer's complaint is from Gya Foods. The expiration on a Gya product usually two, three years depend on the products, but because of customer that we have, our products rarely stay in my for that long. We do inventory in the store every three months for the benefits of the store and the products. So, why someone complaint about our store's product? The decision stays at Revdex.com's office and the Revdex.com is welcome to send any inspector for an inspection. Any further information needed please feel free to contact me at the address above or call me at [redacted] Thank you! Sincerely, [redacted]s
As stated by the Business.The Customer’s Complaint reply. 1)She had in her possession since May 30th the estimate for both procedures that she is referring to as the contract. She took them home to go over them with her family and think them over. The estimates are generated from our Industry standard veterinary software program in English. These are the exact same estimates that were reprinted in office that her husband signed prior to surgery. I would find this very odd if she did not go over them with her family in the decision making process as that was the purpose in her taking them home. 2) A language issue was NOT the reason he signed the estimates. Even in her own words: "He signed them because he thought that was what she wanted". Therefore, regardless of what language the estimate was in he was signing it based on his belief of her wishes. I would like to add at this time that what he signed for is also what she made the appointment for. 3)The Customer failed to Inform us that the person bringing In the pet was a Spanish' speaker. He did have two bilingual people with him and waved off their Interpretation indicating to us that he understood. It is not up to us to decide a person is feigning understanding. No one can Judge another person “understands". In any contractual agreement it is up to the person signing to make certain that they clarify any part that they do not understand prior to signing it! Regardless of language provided his legal signature and indication of his understanding. Indicates legal agreement, consent and approval, unless one is intending to mislead or attempting to defraud a business. 4) as previously stated: the Customer made the appointment for the neuter and the ear clopping after having the estimate at home for several months, Originally she wanted the surgery to be Thursday bull we could only do both procedures on Friday and the appointment was made with her for Friday instead due to accommodate her and have both procedures done. 5) We did not change the appointment with the husband. The receptionist had all the paper work from the drop off appointment ready on the counter prior to his entry into the building and this was given and gone over with his at the other counter. There was no paper work added or appointments change made after this arrival. I will also send you the original appointment sheet which has on it what it was made for, by whom, and the date it was made. 6) Adobe Animal Hospital has ten qualified bilingual staff members proficient In English and Spanish. Two of these member were present but in an emergency Surgery at the time of his entrance. However one could have been made available to translate for him Had He Not Failed to indicate any lack of understanding of the documents he voluntarily signed. When surgery was over, one of these members who is obviously Hispanic did take the dog to the back from him. If he had any lingering questions he could have asked her then. He also could have waited for Lourdes (our other receptionist) to come in who also speaks Spanish. She came to work just as he was leaving. We would have accommodated him in anyway needed if he had not indicated that he already understand and had actually waved away assistance. We also had no other reason to believe there would be any issues as he was just finalizing what his wife had made the appointment for with us and he was signing what he believed she wanted also. [redacted]., DVM
[redacted] M&C Caribbean Market 1626 S Governors Ave Dover, DE 19904 [redacted] To whom it may concerns, Dear Mr./Mrs. My name is [redacted]s the owner of M&C Caribbean Market located at 1626 S...
ya Foods, United Brands, Iberia Foods, Madame Gougouse, etc...and the products that the customer's complaint is from G
ya Foods. The expiration on a G
ya product usually two, three years depend on the products, but because of customer that we have, our products rarely stay in my for that long. We do inventory in the store every three months for the benefits of the store and the products. So, why someone complaint about our store's product? The decision stays at Revdex.com's office and the Revdex.com is welcome to send any inspector for an inspection. Any further information needed please feel free to contact me at the address above or call me at [redacted] Thank you! Sincerely, [redacted]s
Governors Ave. Dover, DE 19904. I'm so sorry for taking too long to reply back but the reason for that is because I received this mail from the business next door. The main reason of this memo is for the complaint that had been filed to my store. All my products come from distributor like G
As stated by the Business.The Customer’s Complaint reply. 1)She had in her possession since May 30th the estimate for both procedures that she is referring to as the contract. She took them home to go over them with her family and think them over. The estimates are generated from our Industry standard veterinary software program in English. These are the exact same estimates that were reprinted in office that her husband signed prior to surgery. I would find this very odd if she did not go over them with her family in the decision making process as that was the purpose in her taking them home. 2) A language issue was NOT the reason he signed the estimates. Even in her own words: "He signed them because he thought that was what she wanted". Therefore, regardless of what language the estimate was in he was signing it based on his belief of her wishes. I would like to add at this time that what he signed for is also what she made the appointment for. 3)The Customer failed to Inform us that the person bringing In the pet was a Spanish' speaker. He did have two bilingual people with him and waved off their Interpretation indicating to us that he understood. It is not up to us to decide a person is feigning understanding. No one can Judge another person “understands". In any contractual agreement it is up to the person signing to make certain that they clarify any part that they do not understand prior to signing it! Regardless of language provided his legal signature and indication of his understanding. Indicates legal agreement, consent and approval, unless one is intending to mislead or attempting to defraud a business. 4) as previously stated: the Customer made the appointment for the neuter and the ear clopping after having the estimate at home for several months, Originally she wanted the surgery to be Thursday bull we could only do both procedures on Friday and the appointment was made with her for Friday instead due to accommodate her and have both procedures done. 5) We did not change the appointment with the husband. The receptionist had all the paper work from the drop off appointment ready on the counter prior to his entry into the building and this was given and gone over with his at the other counter. There was no paper work added or appointments change made after this arrival. I will also send you the original appointment sheet which has on it what it was made for, by whom, and the date it was made. 6) Adobe Animal Hospital has ten qualified bilingual staff members proficient In English and Spanish. Two of these member were present but in an emergency Surgery at the time of his entrance. However one could have been made available to translate for him Had He Not Failed to indicate any lack of understanding of the documents he voluntarily signed. When surgery was over, one of these members who is obviously Hispanic did take the dog to the back from him. If he had any lingering questions he could have asked her then. He also could have waited for Lourdes (our other receptionist) to come in who also speaks Spanish. She came to work just as he was leaving. We would have accommodated him in anyway needed if he had not indicated that he already understand and had actually waved away assistance. We also had no other reason to believe there would be any issues as he was just finalizing what his wife had made the appointment for with us and he was signing what he believed she wanted also. [redacted]., DVM