Mr*** is simply lying? We do not do carpet repair or installation? Never have? As stated before and in good part referenced by Mr*** we referred a person for consideration? We did NOT measure any carpeting and nothing in our drywall repair included a deck remodel? Even if such claims had a basic validity and in this person's own words owes a payment on drywall and that has yet to be paid? He openly acknowledges that and still refuses to pay for that? We have no obligation in any manner nor will we consider work from him? In his own words he claims the "contract" for 6,for the following: 3,carpet, 2,deck, drywall? Yet he claims to have paid 8,on carpet alone? Really?! ? The disparity alone shows a ridiculous advocacy on his part.? His reply again does NOT address who or what the contract was on the carpet installer? He totally ignores the reality this individual had a terminal illness and passed away? The person is not nor ever was an employee or agent with our company? As stated before this Mr*** is trying to dance on the grave of a person's passing? It is detestable to the highest order.? There is no such thing as an enforceable contract that is not in writing over $under Kentucky UCC Law? He claims a witness to some verbal quote? There is no basis of the claim except for his own acknowledgment that drywall work was performed and he refuses to pay? Our position in the first response is the same? We performed work and have not been paid? Please notice he NEVER complained on the drywall work or any issue? He is simply coming to you with unclean hands trying to obtain something he is not entitled to? Again, why is Mr*** totally avoiding this matter with the installer? As you can reason well enough because the person has died? Somehow in his mind of opportunity rests the chance to obtain something for nothing? We had, have and having no part of his scheme.Unless a written contract so therefore is no contract? Mr*** owes $and if he refuses to pay we will simply proceed to file a lien on his property
Mr. [redacted] is simply lying. We do not do carpet repair or installation. Never have. As stated before and in good part referenced by Mr. [redacted] we referred a person for consideration. We did NOT measure any carpeting and nothing in our drywall repair included a deck remodel. Even if such claims had a basic validity and in this person's own words owes a payment on drywall and that has yet to be paid. He openly acknowledges that and still refuses to pay for that. We have no obligation in any manner nor will we consider work from him. In his own words he claims the "contract" for 6,600 for the following: 3,300 carpet, 2,980 deck, 300 drywall. Yet he claims to have paid 8,200 on carpet alone. Really?! The disparity alone shows a ridiculous advocacy on his part. His reply again does NOT address who or what the contract was on the carpet installer. He totally ignores the reality this individual had a terminal illness and passed away. The person is not nor ever was an employee or agent with our company. As stated before this Mr. [redacted] is trying to dance on the grave of a person's passing. It is detestable to the highest order. There is no such thing as an enforceable contract that is not in writing over $500 under Kentucky UCC Law. He claims a witness to some verbal quote. There is no basis of the claim except for his own acknowledgment that drywall work was performed and he refuses to pay. Our position in the first response is the same. We performed work and have not been paid. Please notice he NEVER complained on the drywall work or any issue. He is simply coming to you with unclean hands trying to obtain something he is not entitled to. Again, why is Mr. [redacted] totally avoiding this matter with the installer. As you can reason well enough because the person has died. Somehow in his mind of opportunity rests the chance to obtain something for nothing. We had, have and having no part of his scheme.Unless a written contract so therefore is no contract. Mr. [redacted] owes $400.00 and if he refuses to pay we will simply proceed to file a lien on his property.
Initial Business Response /* (4000, 12, 2017/09/29) */
[redacted]Document Attached[redacted]
This customer was rude from the start as we were constantly being contacted by different members of the family who gave different instructions. (this was the daughters phone and we were getting calls from the mother,...
daughter and [redacted], the father.) He initially brought it in for a battery replacement. During our diagnostics, we discovered the customer's device had a failed U4500 "tristar" integrated circuit. We notified on 8/28 and were told he would call back. He then came in to pickup the device having chosen to opt out of the repair. In these situations we typically dont put the phone all the way back together until we hear from the customer.
We then called and notified the wife it was ready but not fixed and she was informed [redacted] had opted out of the repair.
Daughter then called to check the status and was told her parents did not want to proceed and then the father came on the line, was once again given the quote and once again opted out and added "[redacted]" to my front end recptionist and then hung up.
We then reassembled the phone and notified the wife we were no longer willing to proceed with the repair in any case due to the rudeness of [redacted] towards our staff.
This type of repair is a Motherboard micro-soldering level repair and to move forward, fix or not, required a guaranteed payment of 65$ and board diagnostics are considerably more time consuming. Tristar is a common repair in iphones as they are frequently damaged by aftermarket charging accessories.
The customer took the stance that we were trying to rip him off and I dont believe he fully understood what we were trying to explain to him. We have every customer who comes into our shop inital a disclaimer stating they agree to the terms of the minimum diagnostic fee be it basic or board level, 25$ and 65$ respectively.
As a business manager, I can not tolerate rudeness and foul language towards my employees and we reserve the right to refuse service to anyone.
Initial Business Response /* (1000, 5, 2015/08/08) */
In response to the complaint filed by [redacted];
Ms. [redacted] initally brought her iPad Mini 1st Gen into our Reno location located at 175 Damonte Ranch Pkwy, Ste B for digitizer replacement. The device is recorded as being in poor...
condition on intake.
This repair was assigned to our new hire, [redacted].
[redacted] was a technician who had previous experience in the industry with another local repair shop. He had displayed compitence with level one repairs such as simple iphone repairs. He had told us he had extensive experience repairing not only iPad devices, but many other tablet models as well.
In the course of Ms. [redacted]'s repair, [redacted] proceeded to cause irreparable damage to her iPad Mini. Being the master technicain, I proceeded to take the device from [redacted] and evaluate the damage. I made every attempt to recover the original device at the expense of the business. Power Up takes pride in the quality of work we provide and we take responsibility when things go wrong. I proceeded to call Ms. [redacted] and explain to her that our new technician had damaged her device beyong repair and had since been terminated. I offered her our apologies and explained we would be replacing her tablet with a device of the same make, model, storage capacity and relative condition for the originally agreed upon price of $169.99. I also informed her that she would recive a discount on that price to be determined on pickup, due to the inconvinience.(The final price charged was 129.99 plus tax) I asked if this was acceptable to her, to which she replied it was.
We placed an order for an iPad Mini, 16GB WiFi model from a refurbised device reseller we have used in the past. Upon the arrival of the device we proceeded to notify Ms. [redacted] that her replacement device had arrived. She informed us she would be in as soon as she could to pick it up. We ended up holding this device for her for roughly two and a half months. Our intake paperwork states that any device left longer than 30 days without payment would be claimed as property of Power Up and resold to recoup the cost of repairs. Ms. [redacted] read and initialed this disclaimer stating she understood and agreed to it. We placed multiple calls to her to remind her of this stipulation and that the device needed to be picked up. As a courtesy, we held the device longer than we have for any other customer, in an attempt to accomodate Ms. [redacted].
Ms. [redacted] arrived at our Reno location on July 22, 2015 to pick up her device. She examined the device and indicated she was satisfied with the condition and made final payment. She stated she was very thankful for us taking responsibility for the damage as well as holding the device for so long.
Approximately 4 days later, Ms. [redacted] returned to the Reno location of Power Up complaining her LCD had lines going down it and she could not see an image. I took the device in my hands and began to examine it. I told her that it was clear the LCD had been damaged and she would be responsible for the cost of the repair. I proceeded to tell her that as an added "thank you" for being so understanding with the whole situation, and the fact that we understand how frustrating it can be when things accidentally get broken again right after a repair, we would be willing to repair the LCD for her at the cost of the part. No labor would be charged on the repair and I told her she would only be responsible for the $70.00 LCD screen. She took the device back in her hands and said "oh how did you get that to work" I told her I applied some pressure to the edge of the screen to see if that would eliminate the static. This is a standard diagnostic proceedure to identify a pressure crack in the LCD's edging. Ms. [redacted] said "oh, I dont care about the lines as long as I can see the screen, I'm fine with that". She said she didnt want to pay the $70 and we should be responsible for it since "there were no signs of it being dropped on the case". I explained to her that it wouldn't have had to have been dropped and that kind of damage to the LCD could be caused by it being set down too hard or having something heavy being placed on top of it. I told her I would be happy to open it up and take a look and see if it was possibly just a loose connection and would also ask the owner if he thought we should cover this for her. I made it clear when she left it with us for the second time that the owner would more than likely not cover it and he would requst she pay only for the price of the part.
I examined the device that day and found all connections to be properly secured. I reapplied the sealing adhesive and closed the device. The owner came by the next day and informed me that due to the fact that the deivce was in working order when it left our shop, as well as the fact that both our intake form and our receipt clearly state that new damage of any kind voids the warranty, that Ms. [redacted] covering the cost of the part was more than fair.
I informed Ms. [redacted] of the decision. She disagreed and requested her device be returned to her with no further repair completed. I expressed to her that should she change her mind, our offer to repair the LCD for the cost of the part would stand. She has indicated to us that she will accept nothing less that total coverage of the cost of repair on her deivce.
A copy of her signed and initialed intake form, showing her agreement to our warranty policy can be provided upon request.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not 4 days later. It was the next day I came back into power up and drop off the refurb device to the next day around the afternoon time frame. Because the screen was no longer working. He applied pressure to the screen and got it semi working it has lines broken acrross the bottom and the side, he than said he would take the device to look further into the issue and got back to me. I told him as soon as I put the ipad in the case and show him the case the screen starting to no longer work.
I got a call few days later stating the ipad was drop or hit a hard surface. I ask them if if had drop are there any cracks or damaage he said no than came up with the excuse it had to hit a hard surface or be slammed. There was no physical damage to the ipad.
I was sold a refurb ipad that had damage screen, and it the ipad only work for a couple of hours.
For this person to lie about when I came back to power up and dropping off the refurb Ipad shows the store integrity because I was in the store the next day not 4 days later to show him that look the ipad was no longer working.
This unacceptable.
Final Consumer Response /* (2000, 12, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 10, 2015/08/14) */
I will take your word for the timeframe. Unfortunately We only have the notes left by the receptionist to go off of when it comes to dates as we see hundreds of customers a week.
As far as the replacement goes, the owner an I have discussed it and the best we can do is the price of the part with no mark up. The total on that would be 55$ plus tax. These devices do not spontaneously develop cracks or defects in the LCD and the damage displayed on the customers device was indicitive of either a hard drop or pressure, dispite there being no markings on the case. It is entirely possible to damage a device without marring the case or breaking the glass. It is clearly stated on both the receipt and intake form that any new damage voids the warranty. We at Power Up believe in assisting customers no matter the circumstances but as a business we can not be willing to take a loss for something we are not responsible for.
We will gladly honor this price of 55$ plus tax at any time for the customer but this is the final offer we can make to rectify this situation.
Mr. [redacted] knows full well the particulars and is engaging with the Revdex.com with "unclean hands" with this complaint. As he skirts the particulars with the information to Revdex.com what he does not acknowledge is the simple facts. We performed drywall repair work to his residence. We...
invoiced him upon completion. He avoided paying the bill at end of job, then was going to pay when he returned from vacation and as recently claimed he was never invoiced. When that was done he stated it was incorrect in the amount and the work to be done. He is a liar. Simple as that. Deadbeat at best. Simple as that. We have no obligation to Mr. [redacted] who refuses to pay his obligation. Our ONLY connection to the carpet installer was HIS asking if any of us knew a good carpet installer. A name was given and Mr. [redacted] evidently made contact to the same. His complaint validates communications with this installer but he plays ridiculously fast with the facts in implying that was somehow our responsibility or coordination. ONLY as a courtesy did Mr. [redacted] of MM try to facilitate the process. During this time and through the dates indicated on the complaint our invoice became past due and Mr. [redacted] continued to ignore. Ripped out carpet...we had nothing to do with that. It was his action that did that. No company, including the Revdex.com can speak for or obligate anyone else schedule.Review of the complaint will find that Mr. [redacted] does not name the carpet installer at all. Not one time. Mr. [redacted] plays openly with gross misrepresentation that somehow we are the contractor for the job. Frankly, all we did was help to get the installer coordinated to Mr. [redacted] and still not compensated.Why doesn't Mr. [redacted] take issue with the person he contracted with? Does he produce any work order, quote or contract? In Kentucky any transaction over $500 has to be in writing to be enforceable. But to this Mr. [redacted] and shame on him in the labeling of the carpet installer as a drunk, etc. As [redacted] knows full well this person was suffering from a terminal illness, was in the hospital and in extensive/intensive care during these times and ultimately passed away. This Mr. [redacted] is trying to dance on the grave of this person. Shame on him.Mr. [redacted] owes $400 for work we were to complete. We have no other obligation and in post script commentary Mr. [redacted] is abusing his position on the homeowner association board to imply against our company. Fact is many residents ignore his directive and come to us directly for work and have done so as late as last week.Mr. [redacted] continued to make threats and somehow feels he would not be called out. The guy is trying to get something for nothing. His complaint to the KY Attorney General office was dismissed upon our response. No contract for carpet. The person who was referred has passed away and here you can ask Mr. [redacted] this has he spent or gave any deposit towards any of the items he claims distress on? Has he paid for the drywall? No... With that what can be our obligation? Particular to someone who clearly looks to exploit the passing of a person.
Mr*** is simply lying? We do not do carpet repair or installation? Never have? As stated before and in good part referenced by Mr*** we referred a person for consideration? We did NOT measure any carpeting and nothing in our drywall repair included a deck remodel? Even if such claims had a basic validity and in this person's own words owes a payment on drywall and that has yet to be paid? He openly acknowledges that and still refuses to pay for that? We have no obligation in any manner nor will we consider work from him? In his own words he claims the "contract" for 6,for the following: 3,carpet, 2,deck, drywall? Yet he claims to have paid 8,on carpet alone? Really?! ? The disparity alone shows a ridiculous advocacy on his part.? His reply again does NOT address who or what the contract was on the carpet installer? He totally ignores the reality this individual had a terminal illness and passed away? The person is not nor ever was an employee or agent with our company? As stated before this Mr*** is trying to dance on the grave of a person's passing? It is detestable to the highest order.? There is no such thing as an enforceable contract that is not in writing over $under Kentucky UCC Law? He claims a witness to some verbal quote? There is no basis of the claim except for his own acknowledgment that drywall work was performed and he refuses to pay? Our position in the first response is the same? We performed work and have not been paid? Please notice he NEVER complained on the drywall work or any issue? He is simply coming to you with unclean hands trying to obtain something he is not entitled to? Again, why is Mr*** totally avoiding this matter with the installer? As you can reason well enough because the person has died? Somehow in his mind of opportunity rests the chance to obtain something for nothing? We had, have and having no part of his scheme.Unless a written contract so therefore is no contract? Mr*** owes $and if he refuses to pay we will simply proceed to file a lien on his property
Mr. [redacted] is simply lying. We do not do carpet repair or installation. Never have. As stated before and in good part referenced by Mr. [redacted] we referred a person for consideration. We did NOT measure any carpeting and nothing in our drywall repair included a deck remodel. Even if such claims had a basic validity and in this person's own words owes a payment on drywall and that has yet to be paid. He openly acknowledges that and still refuses to pay for that. We have no obligation in any manner nor will we consider work from him. In his own words he claims the "contract" for 6,600 for the following: 3,300 carpet, 2,980 deck, 300 drywall. Yet he claims to have paid 8,200 on carpet alone. Really?! The disparity alone shows a ridiculous advocacy on his part. His reply again does NOT address who or what the contract was on the carpet installer. He totally ignores the reality this individual had a terminal illness and passed away. The person is not nor ever was an employee or agent with our company. As stated before this Mr. [redacted] is trying to dance on the grave of a person's passing. It is detestable to the highest order. There is no such thing as an enforceable contract that is not in writing over $500 under Kentucky UCC Law. He claims a witness to some verbal quote. There is no basis of the claim except for his own acknowledgment that drywall work was performed and he refuses to pay. Our position in the first response is the same. We performed work and have not been paid. Please notice he NEVER complained on the drywall work or any issue. He is simply coming to you with unclean hands trying to obtain something he is not entitled to. Again, why is Mr. [redacted] totally avoiding this matter with the installer. As you can reason well enough because the person has died. Somehow in his mind of opportunity rests the chance to obtain something for nothing. We had, have and having no part of his scheme.Unless a written contract so therefore is no contract. Mr. [redacted] owes $400.00 and if he refuses to pay we will simply proceed to file a lien on his property.
Initial Business Response /* (4000, 12, 2017/09/29) */
[redacted]Document Attached[redacted]
This customer was rude from the start as we were constantly being contacted by different members of the family who gave different instructions. (this was the daughters phone and we were getting calls from the mother,...
daughter and [redacted], the father.) He initially brought it in for a battery replacement. During our diagnostics, we discovered the customer's device had a failed U4500 "tristar" integrated circuit. We notified on 8/28 and were told he would call back. He then came in to pickup the device having chosen to opt out of the repair. In these situations we typically dont put the phone all the way back together until we hear from the customer.
We then called and notified the wife it was ready but not fixed and she was informed [redacted] had opted out of the repair.
Daughter then called to check the status and was told her parents did not want to proceed and then the father came on the line, was once again given the quote and once again opted out and added "[redacted]" to my front end recptionist and then hung up.
We then reassembled the phone and notified the wife we were no longer willing to proceed with the repair in any case due to the rudeness of [redacted] towards our staff.
This type of repair is a Motherboard micro-soldering level repair and to move forward, fix or not, required a guaranteed payment of 65$ and board diagnostics are considerably more time consuming. Tristar is a common repair in iphones as they are frequently damaged by aftermarket charging accessories.
The customer took the stance that we were trying to rip him off and I dont believe he fully understood what we were trying to explain to him. We have every customer who comes into our shop inital a disclaimer stating they agree to the terms of the minimum diagnostic fee be it basic or board level, 25$ and 65$ respectively.
As a business manager, I can not tolerate rudeness and foul language towards my employees and we reserve the right to refuse service to anyone.
Initial Business Response /* (1000, 5, 2015/08/08) */
In response to the complaint filed by [redacted];
Ms. [redacted] initally brought her iPad Mini 1st Gen into our Reno location located at 175 Damonte Ranch Pkwy, Ste B for digitizer replacement. The device is recorded as being in poor...
condition on intake.
This repair was assigned to our new hire, [redacted].
[redacted] was a technician who had previous experience in the industry with another local repair shop. He had displayed compitence with level one repairs such as simple iphone repairs. He had told us he had extensive experience repairing not only iPad devices, but many other tablet models as well.
In the course of Ms. [redacted]'s repair, [redacted] proceeded to cause irreparable damage to her iPad Mini. Being the master technicain, I proceeded to take the device from [redacted] and evaluate the damage. I made every attempt to recover the original device at the expense of the business. Power Up takes pride in the quality of work we provide and we take responsibility when things go wrong. I proceeded to call Ms. [redacted] and explain to her that our new technician had damaged her device beyong repair and had since been terminated. I offered her our apologies and explained we would be replacing her tablet with a device of the same make, model, storage capacity and relative condition for the originally agreed upon price of $169.99. I also informed her that she would recive a discount on that price to be determined on pickup, due to the inconvinience.(The final price charged was 129.99 plus tax) I asked if this was acceptable to her, to which she replied it was.
We placed an order for an iPad Mini, 16GB WiFi model from a refurbised device reseller we have used in the past. Upon the arrival of the device we proceeded to notify Ms. [redacted] that her replacement device had arrived. She informed us she would be in as soon as she could to pick it up. We ended up holding this device for her for roughly two and a half months. Our intake paperwork states that any device left longer than 30 days without payment would be claimed as property of Power Up and resold to recoup the cost of repairs. Ms. [redacted] read and initialed this disclaimer stating she understood and agreed to it. We placed multiple calls to her to remind her of this stipulation and that the device needed to be picked up. As a courtesy, we held the device longer than we have for any other customer, in an attempt to accomodate Ms. [redacted].
Ms. [redacted] arrived at our Reno location on July 22, 2015 to pick up her device. She examined the device and indicated she was satisfied with the condition and made final payment. She stated she was very thankful for us taking responsibility for the damage as well as holding the device for so long.
Approximately 4 days later, Ms. [redacted] returned to the Reno location of Power Up complaining her LCD had lines going down it and she could not see an image. I took the device in my hands and began to examine it. I told her that it was clear the LCD had been damaged and she would be responsible for the cost of the repair. I proceeded to tell her that as an added "thank you" for being so understanding with the whole situation, and the fact that we understand how frustrating it can be when things accidentally get broken again right after a repair, we would be willing to repair the LCD for her at the cost of the part. No labor would be charged on the repair and I told her she would only be responsible for the $70.00 LCD screen. She took the device back in her hands and said "oh how did you get that to work" I told her I applied some pressure to the edge of the screen to see if that would eliminate the static. This is a standard diagnostic proceedure to identify a pressure crack in the LCD's edging. Ms. [redacted] said "oh, I dont care about the lines as long as I can see the screen, I'm fine with that". She said she didnt want to pay the $70 and we should be responsible for it since "there were no signs of it being dropped on the case". I explained to her that it wouldn't have had to have been dropped and that kind of damage to the LCD could be caused by it being set down too hard or having something heavy being placed on top of it. I told her I would be happy to open it up and take a look and see if it was possibly just a loose connection and would also ask the owner if he thought we should cover this for her. I made it clear when she left it with us for the second time that the owner would more than likely not cover it and he would requst she pay only for the price of the part.
I examined the device that day and found all connections to be properly secured. I reapplied the sealing adhesive and closed the device. The owner came by the next day and informed me that due to the fact that the deivce was in working order when it left our shop, as well as the fact that both our intake form and our receipt clearly state that new damage of any kind voids the warranty, that Ms. [redacted] covering the cost of the part was more than fair.
I informed Ms. [redacted] of the decision. She disagreed and requested her device be returned to her with no further repair completed. I expressed to her that should she change her mind, our offer to repair the LCD for the cost of the part would stand. She has indicated to us that she will accept nothing less that total coverage of the cost of repair on her deivce.
A copy of her signed and initialed intake form, showing her agreement to our warranty policy can be provided upon request.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not 4 days later. It was the next day I came back into power up and drop off the refurb device to the next day around the afternoon time frame. Because the screen was no longer working. He applied pressure to the screen and got it semi working it has lines broken acrross the bottom and the side, he than said he would take the device to look further into the issue and got back to me. I told him as soon as I put the ipad in the case and show him the case the screen starting to no longer work.
I got a call few days later stating the ipad was drop or hit a hard surface. I ask them if if had drop are there any cracks or damaage he said no than came up with the excuse it had to hit a hard surface or be slammed. There was no physical damage to the ipad.
I was sold a refurb ipad that had damage screen, and it the ipad only work for a couple of hours.
For this person to lie about when I came back to power up and dropping off the refurb Ipad shows the store integrity because I was in the store the next day not 4 days later to show him that look the ipad was no longer working.
This unacceptable.
Final Consumer Response /* (2000, 12, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 10, 2015/08/14) */
I will take your word for the timeframe. Unfortunately We only have the notes left by the receptionist to go off of when it comes to dates as we see hundreds of customers a week.
As far as the replacement goes, the owner an I have discussed it and the best we can do is the price of the part with no mark up. The total on that would be 55$ plus tax. These devices do not spontaneously develop cracks or defects in the LCD and the damage displayed on the customers device was indicitive of either a hard drop or pressure, dispite there being no markings on the case. It is entirely possible to damage a device without marring the case or breaking the glass. It is clearly stated on both the receipt and intake form that any new damage voids the warranty. We at Power Up believe in assisting customers no matter the circumstances but as a business we can not be willing to take a loss for something we are not responsible for.
We will gladly honor this price of 55$ plus tax at any time for the customer but this is the final offer we can make to rectify this situation.
Mr. [redacted] knows full well the particulars and is engaging with the Revdex.com with "unclean hands" with this complaint. As he skirts the particulars with the information to Revdex.com what he does not acknowledge is the simple facts. We performed drywall repair work to his residence. We...
invoiced him upon completion. He avoided paying the bill at end of job, then was going to pay when he returned from vacation and as recently claimed he was never invoiced. When that was done he stated it was incorrect in the amount and the work to be done. He is a liar. Simple as that. Deadbeat at best. Simple as that. We have no obligation to Mr. [redacted] who refuses to pay his obligation. Our ONLY connection to the carpet installer was HIS asking if any of us knew a good carpet installer. A name was given and Mr. [redacted] evidently made contact to the same. His complaint validates communications with this installer but he plays ridiculously fast with the facts in implying that was somehow our responsibility or coordination. ONLY as a courtesy did Mr. [redacted] of MM try to facilitate the process. During this time and through the dates indicated on the complaint our invoice became past due and Mr. [redacted] continued to ignore. Ripped out carpet...we had nothing to do with that. It was his action that did that. No company, including the Revdex.com can speak for or obligate anyone else schedule.Review of the complaint will find that Mr. [redacted] does not name the carpet installer at all. Not one time. Mr. [redacted] plays openly with gross misrepresentation that somehow we are the contractor for the job. Frankly, all we did was help to get the installer coordinated to Mr. [redacted] and still not compensated.Why doesn't Mr. [redacted] take issue with the person he contracted with? Does he produce any work order, quote or contract? In Kentucky any transaction over $500 has to be in writing to be enforceable. But to this Mr. [redacted] and shame on him in the labeling of the carpet installer as a drunk, etc. As [redacted] knows full well this person was suffering from a terminal illness, was in the hospital and in extensive/intensive care during these times and ultimately passed away. This Mr. [redacted] is trying to dance on the grave of this person. Shame on him.Mr. [redacted] owes $400 for work we were to complete. We have no other obligation and in post script commentary Mr. [redacted] is abusing his position on the homeowner association board to imply against our company. Fact is many residents ignore his directive and come to us directly for work and have done so as late as last week.Mr. [redacted] continued to make threats and somehow feels he would not be called out. The guy is trying to get something for nothing. His complaint to the KY Attorney General office was dismissed upon our response. No contract for carpet. The person who was referred has passed away and here you can ask Mr. [redacted] this has he spent or gave any deposit towards any of the items he claims distress on? Has he paid for the drywall? No... With that what can be our obligation? Particular to someone who clearly looks to exploit the passing of a person.