According to our records, a request for service came in on 07/19/indicating “leak in wash room ceiling, mildew on ceiling in master bathroom.” It was determined the A/C unit directly above this unit was leakingThe A/C unit above was repaired on 07/19/and the repairs to the complainants unit to include tear out affected ceiling, replace with new drywall, tape, float, texture and paint were completed 08/02/A request for service was created on 08/07/indicating “bedroom floor soaking wet.” This time the A/C inside the complainants unit was leakingThe A/C drain line was cleared, removed water from the carpet with water extraction machine and applied enzyme treatment to the affected carpet areaThese repairs were completed on 08/07/On 08/21/the complainant called our offices upset about another leak in their apartmentShe mentioned at that time that “they had to throw away stuff.” Our service personnel responded the same day and it was determined her unit had a slab leakDuring the initial phone call on this date, the tenant indicated she was not happy about all the leaks in her apartment and wanted to move out without penaltyWe explained the first reported “leak” was not in her apartment and that we have responded in a timely manner each time we were contacted of any issueEven with that being the case we understood the frustration of the extenuating circumstances and would allow her to break her lease, without penalty and asked for her to appear in person to submit a 30-day noticeWe repaired the slab leak, removed the water, dried and treated the carpet in the affected area which included the small bedroom area and closet and a small area in the master bedroomAfter the water was professionally removed, blowers and dehumidifiers were used for two days to fully address any potential mildew issueThe carpets were then treated and cleanedWe are also in the process of completing sheetrock repair in the affected closetAs of the date of this written account, we have not heard from the complainant as to their wish to move out and they have not submitted the 30-day written notice per our request to wave all penaltiesPrepared: [redacted]
Re: Complaint ID # [redacted] Dewald Properties tenant information and the copy of a drivers' license on file differs from the customer information associated with the above referenced complaintThe lease was between [redacted] and a copy of her Texas drivers' license, that she provided confirming her identity on December 30, 2014, display the same nameMs [redacted] has not provided Dewald Properties with a name change or advised of any other aka name used by her.As it pertains to the complaint ID above, attached you will find a narrative explanation I drafted in response to Ms [redacted] 's recent inquiry about the amount owed to Dewald PropertiesI believe this narrative, along with the actual Intent to vacate form, fully explains the amount due and substantiates Ms [redacted] does in fact still owe this amount.Ms [redacted] rented [redacted] **, Copperas Cove, TX from Dewald Properties in August of In October of she added a gentleman to her lease as an additional tenant and then in April of removed him due to his military deployment orders[redacted] qualified and was approved on her own meritAt no time was Ms [redacted] required to prove that she continued to remain qualified to retain residency at [redacted] , including after thegentleman was released from her leaseAt no time was Ms [redacted] asked to vacate by Dewald Properties personnelMs [redacted] 's lease term expiration was August 31, 2010; the lease would have automatically continued on a month-to-month basis or any other lease term (yearly or six month) requested by the tenant if she choose to remain or did not break her lease.Ms [redacted] physically came into Dewald Properties leasing office to complete an Intent to Vacate form and requested a move out date of May 4, At that time, she was advised that she was breaking her lease and that she would be rent responsible until the end of her lease term of August 31, The completed Statement of Charges/Refund was mailed, certified signature requested, to Ms [redacted] on May 10, and she signed for the letter on May 11, We received no contact from her until December 30, where she emailed and requested a copy of her lease contract and the statement showing any monies she owedThat information was provided to her via email at that timeSince the date of checkout, we have made three revisions to the original amount owed Dewald Properties reducing the amount owed from $4,to $1,714.00, as is explained in the attached narrative.We have been in contact with Rent Recovery, the collection agency used to assist us in the recovery of this debt, and provided them with a response and additional information when Ms [redacted] first disputed the charges.The employees and representatives of Dewald Properties have acted in a courteous and professional manner in dealing with this issue and it is the opinion of our organization that the monies described here are lawfully owed to Dewald Properties
According to our records, a request for service came in on 07/19/2017 indicating “leak in wash room ceiling, mildew on ceiling in master bathroom.” It was determined the A/C unit directly above this unit was leaking. The A/C unit above was repaired on 07/19/2017 and the repairs to the complainants...
unit to include tear out affected ceiling, replace with new drywall, tape, float, texture and paint were completed 08/02/2017. A request for service was created on 08/07/2017 indicating “bedroom floor soaking wet.” This time the A/C inside the complainants unit was leaking. The A/C drain line was cleared, removed water from the carpet with water extraction machine and applied enzyme treatment to the affected carpet area. These repairs were completed on 08/07/2017. On 08/21/207 the complainant called our offices upset about another leak in their apartment. She mentioned at that time that “they had to throw away stuff.” Our service personnel responded the same day and it was determined her unit had a slab leak. During the initial phone call on this date, the tenant indicated she was not happy about all the leaks in her apartment and wanted to move out without penalty. We explained the first reported “leak” was not in her apartment and that we have responded in a timely manner each time we were contacted of any issue. Even with that being the case we understood the frustration of the extenuating circumstances and would allow her to break her lease, without penalty and asked for her to appear in person to submit a 30-day notice. We repaired the slab leak, removed the water, dried and treated the carpet in the affected area which included the small bedroom area and closet and a small area in the master bedroom. After the water was professionally removed, blowers and dehumidifiers were used for two days to fully address any potential mildew issue. The carpets were then treated and cleaned. We are also in the process of completing sheetrock repair in the affected closet. As of the date of this written account, we have not heard from the complainant as to their wish to move out and they have not submitted the 30-day written notice per our request to wave all penalties. Prepared: [redacted]
Re: Complaint ID #[redacted]Dewald Properties tenant information and the copy of a drivers' license on file differs from the customer information associated with the above referenced complaint. The lease was between [redacted] and a copy of her Texas drivers' license, that she provided confirming...
her identity on December 30, 2014, display the same name. Ms [redacted] has not provided Dewald Properties with a name change or advised of any other aka name used by her.As it pertains to the complaint ID above, attached you will find a narrative explanation I drafted in response to Ms [redacted]'s recent inquiry about the amount owed to Dewald Properties. I believe this narrative, along with the actual Intent to vacate form, fully explains the amount due and substantiates Ms [redacted] does in fact still owe this amount.Ms [redacted] rented [redacted], Copperas Cove, TX from Dewald Properties in August of 2009. In October of 2009 she added a gentleman to her lease as an additional tenant and then in April of 2010 removed him due to his military deployment orders.[redacted] qualified and was approved on her own merit. At no time was Ms [redacted] required to prove that she continued to remain qualified to retain residency at [redacted], including after thegentleman was released from her lease. At no time was Ms [redacted] asked to vacate by Dewald Properties personnel. Ms [redacted]'s lease term expiration was August 31, 2010; the lease would have automatically continued on a month-to-month basis or any other lease term (yearly or six month) requested by the tenant if she choose to remain or did not break her lease.Ms [redacted] physically came into Dewald Properties leasing office to complete an Intent to Vacate form and requested a move out date of May 4, 2010. At that time, she was advised that she was breaking her lease and that she would be rent responsible until the end of her lease term of August 31, 2010. The completed Statement of Charges/Refund was mailed, certified signature requested, to Ms [redacted] on May 10, 2010 and she signed for the letter on May 11, 2010. We received no contact from her until December 30, 2014 where she emailed and requested a copy of her lease contract and the statement showing any monies she owed. That information was provided to her via email at that time. Since the date of checkout, we have made three revisions to the original amount owed Dewald Properties reducing the amount owed from $4,603.00 to $1,714.00, as is explained in the attached narrative.We have been in contact with Rent Recovery, the collection agency used to assist us in the recovery of this debt, and provided them with a response and additional information when Ms [redacted] first disputed the charges.The employees and representatives of Dewald Properties have acted in a courteous and professional manner in dealing with this issue and it is the opinion of our organization that the monies described here are lawfully owed to Dewald Properties.
According to our records, a request for service came in on 07/19/indicating “leak in wash room ceiling, mildew on ceiling in master bathroom.” It was determined the A/C unit directly above this unit was leakingThe A/C unit above was repaired on 07/19/and the repairs to the complainants unit to include tear out affected ceiling, replace with new drywall, tape, float, texture and paint were completed 08/02/A request for service was created on 08/07/indicating “bedroom floor soaking wet.” This time the A/C inside the complainants unit was leakingThe A/C drain line was cleared, removed water from the carpet with water extraction machine and applied enzyme treatment to the affected carpet areaThese repairs were completed on 08/07/On 08/21/the complainant called our offices upset about another leak in their apartmentShe mentioned at that time that “they had to throw away stuff.” Our service personnel responded the same day and it was determined her unit had a slab leakDuring the initial phone call on this date, the tenant indicated she was not happy about all the leaks in her apartment and wanted to move out without penaltyWe explained the first reported “leak” was not in her apartment and that we have responded in a timely manner each time we were contacted of any issueEven with that being the case we understood the frustration of the extenuating circumstances and would allow her to break her lease, without penalty and asked for her to appear in person to submit a 30-day noticeWe repaired the slab leak, removed the water, dried and treated the carpet in the affected area which included the small bedroom area and closet and a small area in the master bedroomAfter the water was professionally removed, blowers and dehumidifiers were used for two days to fully address any potential mildew issueThe carpets were then treated and cleanedWe are also in the process of completing sheetrock repair in the affected closetAs of the date of this written account, we have not heard from the complainant as to their wish to move out and they have not submitted the 30-day written notice per our request to wave all penaltiesPrepared: [redacted]
Re: Complaint ID # [redacted] Dewald Properties tenant information and the copy of a drivers' license on file differs from the customer information associated with the above referenced complaintThe lease was between [redacted] and a copy of her Texas drivers' license, that she provided confirming her identity on December 30, 2014, display the same nameMs [redacted] has not provided Dewald Properties with a name change or advised of any other aka name used by her.As it pertains to the complaint ID above, attached you will find a narrative explanation I drafted in response to Ms [redacted] 's recent inquiry about the amount owed to Dewald PropertiesI believe this narrative, along with the actual Intent to vacate form, fully explains the amount due and substantiates Ms [redacted] does in fact still owe this amount.Ms [redacted] rented [redacted] **, Copperas Cove, TX from Dewald Properties in August of In October of she added a gentleman to her lease as an additional tenant and then in April of removed him due to his military deployment orders[redacted] qualified and was approved on her own meritAt no time was Ms [redacted] required to prove that she continued to remain qualified to retain residency at [redacted] , including after thegentleman was released from her leaseAt no time was Ms [redacted] asked to vacate by Dewald Properties personnelMs [redacted] 's lease term expiration was August 31, 2010; the lease would have automatically continued on a month-to-month basis or any other lease term (yearly or six month) requested by the tenant if she choose to remain or did not break her lease.Ms [redacted] physically came into Dewald Properties leasing office to complete an Intent to Vacate form and requested a move out date of May 4, At that time, she was advised that she was breaking her lease and that she would be rent responsible until the end of her lease term of August 31, The completed Statement of Charges/Refund was mailed, certified signature requested, to Ms [redacted] on May 10, and she signed for the letter on May 11, We received no contact from her until December 30, where she emailed and requested a copy of her lease contract and the statement showing any monies she owedThat information was provided to her via email at that timeSince the date of checkout, we have made three revisions to the original amount owed Dewald Properties reducing the amount owed from $4,to $1,714.00, as is explained in the attached narrative.We have been in contact with Rent Recovery, the collection agency used to assist us in the recovery of this debt, and provided them with a response and additional information when Ms [redacted] first disputed the charges.The employees and representatives of Dewald Properties have acted in a courteous and professional manner in dealing with this issue and it is the opinion of our organization that the monies described here are lawfully owed to Dewald Properties
According to our records, a request for service came in on 07/19/2017 indicating “leak in wash room ceiling, mildew on ceiling in master bathroom.” It was determined the A/C unit directly above this unit was leaking. The A/C unit above was repaired on 07/19/2017 and the repairs to the complainants...
unit to include tear out affected ceiling, replace with new drywall, tape, float, texture and paint were completed 08/02/2017. A request for service was created on 08/07/2017 indicating “bedroom floor soaking wet.” This time the A/C inside the complainants unit was leaking. The A/C drain line was cleared, removed water from the carpet with water extraction machine and applied enzyme treatment to the affected carpet area. These repairs were completed on 08/07/2017. On 08/21/207 the complainant called our offices upset about another leak in their apartment. She mentioned at that time that “they had to throw away stuff.” Our service personnel responded the same day and it was determined her unit had a slab leak. During the initial phone call on this date, the tenant indicated she was not happy about all the leaks in her apartment and wanted to move out without penalty. We explained the first reported “leak” was not in her apartment and that we have responded in a timely manner each time we were contacted of any issue. Even with that being the case we understood the frustration of the extenuating circumstances and would allow her to break her lease, without penalty and asked for her to appear in person to submit a 30-day notice. We repaired the slab leak, removed the water, dried and treated the carpet in the affected area which included the small bedroom area and closet and a small area in the master bedroom. After the water was professionally removed, blowers and dehumidifiers were used for two days to fully address any potential mildew issue. The carpets were then treated and cleaned. We are also in the process of completing sheetrock repair in the affected closet. As of the date of this written account, we have not heard from the complainant as to their wish to move out and they have not submitted the 30-day written notice per our request to wave all penalties. Prepared: [redacted]
Re: Complaint ID #[redacted]Dewald Properties tenant information and the copy of a drivers' license on file differs from the customer information associated with the above referenced complaint. The lease was between [redacted] and a copy of her Texas drivers' license, that she provided confirming...
her identity on December 30, 2014, display the same name. Ms [redacted] has not provided Dewald Properties with a name change or advised of any other aka name used by her.As it pertains to the complaint ID above, attached you will find a narrative explanation I drafted in response to Ms [redacted]'s recent inquiry about the amount owed to Dewald Properties. I believe this narrative, along with the actual Intent to vacate form, fully explains the amount due and substantiates Ms [redacted] does in fact still owe this amount.Ms [redacted] rented [redacted], Copperas Cove, TX from Dewald Properties in August of 2009. In October of 2009 she added a gentleman to her lease as an additional tenant and then in April of 2010 removed him due to his military deployment orders.[redacted] qualified and was approved on her own merit. At no time was Ms [redacted] required to prove that she continued to remain qualified to retain residency at [redacted], including after thegentleman was released from her lease. At no time was Ms [redacted] asked to vacate by Dewald Properties personnel. Ms [redacted]'s lease term expiration was August 31, 2010; the lease would have automatically continued on a month-to-month basis or any other lease term (yearly or six month) requested by the tenant if she choose to remain or did not break her lease.Ms [redacted] physically came into Dewald Properties leasing office to complete an Intent to Vacate form and requested a move out date of May 4, 2010. At that time, she was advised that she was breaking her lease and that she would be rent responsible until the end of her lease term of August 31, 2010. The completed Statement of Charges/Refund was mailed, certified signature requested, to Ms [redacted] on May 10, 2010 and she signed for the letter on May 11, 2010. We received no contact from her until December 30, 2014 where she emailed and requested a copy of her lease contract and the statement showing any monies she owed. That information was provided to her via email at that time. Since the date of checkout, we have made three revisions to the original amount owed Dewald Properties reducing the amount owed from $4,603.00 to $1,714.00, as is explained in the attached narrative.We have been in contact with Rent Recovery, the collection agency used to assist us in the recovery of this debt, and provided them with a response and additional information when Ms [redacted] first disputed the charges.The employees and representatives of Dewald Properties have acted in a courteous and professional manner in dealing with this issue and it is the opinion of our organization that the monies described here are lawfully owed to Dewald Properties.