Five stars is too few to give to such a wonderful companyI had no idea that moving could be such a breezeI am so lucky that I found these guys when I didThe time they took for the entire move was shorter than I had anticipated, the crew was extra nice, and the money I had to spend was not all that badThanks guys for the amazing experience!
We only gave them a three-day notice for our move, and the people from Ideal still came through for usThey did an exceptional job, and we are definitely looking forward to hiring them again in the near future
The crewmembers came on time, and started the job immediatelyThey worked quickly, but carefully, and in the end, used less time than we had originally anticipatedI even ended up paying slightly lower than the estimate the company gave, and that was impressiveThank you guys for a job well done
This company ticked all of the boxes when I was looking for a moving companyThey had quite the track record, and I could not resist giving them a callThe initial call went better than I had expected, as the rep gave me all of the information I neededThe inspection was very thorough, and the quote was very reasonableThe day of the move went according to plan, and I can say that the whole thing was a successThank you so much, Ideal
I requested a moving service for Arlington Height, Illinois to Universal City, TX, and I was given an estimate of $for the serviceI was happy with the estimate and gave my credit card for a percent depositMy time was very limited, so I scheduled the service for November ***, for the moveI was given a time frame for the movers to arrive, and It was between and local timeThe moving crew showed up at localFrom start, the person showing at my door(Dave) was given me an attitude telling me ( wow you have too many stuff) and it's going to cost youI replayed, what about our estimate? he said, no the estimate is just the start and f you want to proceed with the move, I'm going to charge you $a pound and its going to cost me $for the total moveI disagreed with him and asked to call their customer service(Oliver) to attempt in solving the problemThe dispatcher told me to go ahead agree to the new deal, and later call us back and we'll giv
They are scamers, ANYTHING the sales people tell you is a lieYou need to fully read their contract for actual informationThey will promise deadlines time frames and amounts but will not abide by them and only whats written on the contract at signingSquare footage is their basis for costALWAYS quote high so when the movers show up they cant get you at the higher rateThey will lie about your square footage as well, BE SURE YOU KNOW HOW MUCH SPACE YOUR STUFF IS, THEY WILL INFLATE IT AND CHARGE YOU EXTRAI had an in home appraisal for sq ftthey came day of move and said it was 580sq ftThis is impossible as my apartment wasn't much more than that and I am now in battle with billing over itJust save yourself a headache and go with a competitorseriously, the $saved turned into $over then competitor with long delivery time and extremely shady practices
I have moved seven times in my entire life time, and it has always been a tedious, heart-breaking experienceI am not being dramatic, those sentiments are actually an understatementBut with Ideal, everything was differentFrom the timely pickup and delivery of my things to the caring and professional customer service, everything was just perfectThank you!
Thanks to the movers of Ideal MovingI wrote a review expressing the issue we had with the move and MrS*** responded with a handwritten note apologize for the inconvenienceWe really appreciate your kind gesture so we want to set five star rating for doing an awesome jobThank you for being excellent with your business
I’m proud and happy to say that everything about my move went very smoothly, the office staff and the movers were all professional, From the initial phone call by Sean the salesman to packing of our household items and to the final delivery, there were no surprises or hidden feesThey gave us a great service for the price All of our furniture were properly placed and accounted for, nothing has been broken (which is rare for me)Ideal Moving really maintains a high standard of operation and by the way the crew leader Allen was fantastic and polite and my wife…aww lord, she was really nagging him from start to end and let me tell you… it’s not easy to make my wife happy and they did so…needless to say we will highly recommend Ideal Moving & Storage to everyone who needs to move and would definitely use them again on our next move
You can really tell the people here actually enjoy what they doThey pay attention to each item they move with such care and are so attentive it's actually very impressiveI can't say I understand the job in moving, but apparently it's there for some people and with these guys it absolutely shows
Keep up the great work, guys, because the work you are doing is absolutely beautifulWe’ve been so used to rogue moving companies, and finally finding one that delivers above average moving services is nothing short of a miracleThanks for being that miracle, Ideal Moving!
1- I talked to their sales mans, Elijah, who gave me the moving estimate, $for cfI called them several times and we exchanged e-mail times back and forth (exact count) to make sure about the price and serviceI was promised that I will get a free "flight of stairs" fee (I lived on 2nd floor and moving to 3rd floor) since I am paying $for a "special trip" fee (according to them, they have to make a special trip from their dispatch location, Atlanta in GA, to my new place* *** ** **) by ElijahI was also promised that there won't be any hidden fees, whatever they do during the moving process, it is included in the price$was charged for deposit- Pick up date, 11/20/I had to add two more cf boxes and a gaming chairOn the paper, it said $per cfWhen the pick up guys came, they looked around the house and checked the itemsThey showed me the price paper that says $which is wrong, and he said I have to pay $totalThat was $dollars more than what I was promised to payHere is whyI asked the moving team leader how he came up with the priceHe said the unexpected packages are cf, including of cf boxes, a gaming chair and a head board of the bedI said, "those are obviously not cf, tell me how he came up with the number"He did not give me any further explanation but just said, "Our system calculated this"and he showed me a "contract" that I have never seen or informed beforeIt said, for unexpected package, $per cfSo I paid $more for thatHe, later on, asked me for more money for the "flight of stairs." I told him that I was told those fees are included in the price alreadyHe said, "no", and still charged me $for stairs (we only had stairs to the second floor which he lied to me)I am not done yetHe asked me for more money for the packing fee (sofa cover, TV stand cover, dining table cover, desks cover, and roles of tape that they used to wrap them.) That was another $I called the customer service and talked to Oliver, he was right below manageI asked him to talk to the pick up guy and fix this issueHe denied and advised me to pay what pick up guy is asking and just file a claim later when everything is doneI told him I want to cancel everything and want these people to leave my apartmentHe told me if I cancel it, they will take the deposit $and a cancellation fee $I did not have time so I just decided to follow his advice and file a claim laterso I paid 70% of the total, $by check at the spot- A couple of days later, I got a phone call from a driver from a dispatch department and was told that my package was ready for deliveryI told him that the delivery date is set to 11/24/He said I will be charged for the storage fee for holding my packageI called the customer service right away and asked to speak with the manage, AlexaI explained everythingShe seemed to be understanding at firstShe promised that she will take care of it for meI didn't have my new address at the momentShe told me to update her with the new address ASAPShe promised that my package will be delivered by the next weekend, 12/01/2018~12/02/On 11/WednesdayI got the new address and called Alexa via the direct number that she gave meSome random department answeredThey transferred me to the customer service departmentThey finally transferred me to AlexaWhen I gave her my name and information, she couldn't remember me nor find my informationShe said, "Did you move with us? are you sure?" and she put me on hold for mins and never came backI called her after work but she left her office alreadyI tried the next day, she never answered her phoneSo I talked to Oliver, and asked about my package statusHe said he has no information for my packageThey didn't have any information of my package but just saying "We will check with the dispatch team and let Alexa know that you are looking for herShe will give you a call tomorrow." I waitedToday, I called her again around 10:p.mShe answered, I gave her my name and she just transferred me to the sale departmentI called her again, she never answeredSo I asked one of the receptions to leave her a message to call meI never got a call from herI tried again around 12:p.mOther woman answered the phoneI asked for Alexa and she said, "Alexa is not availableShe's not working todayShe's coming back on Tuesday." I told her, "I just spoke with her this morning." She hung upSo I called customer service and ask OliverThey said, Olive is not available at the moment and she will leave him a messageI never got a call from any one of themThe delivery date is tomorrow 11/30/and they don't give me a call or email me, nothing
THIS IS THE FIRST TIME WRITING ANY REVIEWBELIEVE ME THEY ARE CHEATERS1- THEY RUN THE COMPANY WITH MULTIPLE NAMESYOU WILL GET THE CALL FROM ONE NAME, YOU WILL GET THE HIGHER ESTIMATE AND THEN OTHER PERSON FROM THE SAME GROUP BUT WITH DIFFERENT COMPANY NAME WILL SEND YOU LESSER ESTIMATE TO TRAP YOU2-ON THE DAY OF PICKUP THEY WILL SHOW AS EVERY THING IS FINE TILL THE ITEMS ARE NOT LOADED IN TO THE TRUCK AND THEN ONE PERSON WILL SHOW YOU THE BILL THAT WILL BE ALMOST DOUBLE AND WILL ASK FOR CASH ONLYAND TO UNLOAD THE ITEMS HE WOULD ASK $200/HOUR AND THAT IS TO PUT YOUR ITEMS ON THE ROAD3-THEY DON'T HAVE ANY TRUCKTHEY ARE BROKERS AND WORK WITH OTHER COMPANIESTHEY OPERATE WITH DIFFERENT NAMES LIKE *** ***, *** *** ETC4-WHILE GIVING THE ESTIMATE THEY WOULD SAY 12-DAYS FOR DELIVERY AND AFTER SHIPPING THEY WOULD NOT TALK TO YOU EVEN AFTER CALLING THEM SEVERAL TIMESAND THEN FINALLY ONE PERSON WILL TELL YOU THAT IT WILL TAKE CALENDAR DAYSON THE OTHER DAY CALENDAR DAYS WILL BE CONVERTED TO BUSINESS DAYS AND WAIT AND WAIT AND WAIT..STILL I AM WAITINGPICKUP DATE WAS 08/AND CURRENT DATE IS 08/AND NO NEWSI HAVE MENTIONED MY NUMBER() IN CASE YOU WANT TO CHECK WITH ME OR WANT TO FIGHT AGAINST THE CHEATERS WITH ME IF YOU ARE ALREADY TRAPPED
ScamLiesinfoDO NOT consider this awful companyI received a quote from Elijah over the phoanswered every single question of his and provided our house’s square footageHe even added to what he felt was an appropriate square footageWhen the movers arrived, our quote nearly doubled! There was a 5% credit card fee only disclosed when the movers arrivedA hidden stair fee only disclosed when the movers arrivedOur stuff arrived and some of its damagedNow, I’ll be realistic, and I do understand that damages occur when moving, however one of their employees TAPED part of my dresser door together in hopes that I would not see itThey taped it with Scotch tape! This is only a reiteration of their deceitful wayPlease do not waste your time or money on this garbage companyIt takes a lot for me to leave a bad review, but this is the worst customer service-oriented experience I’ve ever had
Truly a pleasure having these wonderful guys from Ideal handle my moveThey were very efficient and professional, as well as being highly responsive to any query that I hadTheir expertise was quite visible when it came to addressing the challenges that came up during different stages of the move
This company came in to help us out when we really needed itWe thought we’d have enough time to get everything packed and moved ourselves, but we way overestimated our abilitiesIt turns out both my wife and myself aren’t very good at packing up an entire home, and giving ourselves two days to get the entire job done was overwhelmingThere may or may not have even been a slight mental break down involvedThat said, we found this company after a desperate search online and they came in and saved the day! They showed up with only two hours warning on our part and helped us finish packing our entire homeThen they came back the next day and moved every single box, piece of furniture, piece of art, etc that we hadAfter frantically trying to get things done, this was a huge reliefWe were able to grab a coffee and actually put our heads on straight again and get excited about the moveIdeal Moving, thank you for saving us for totally losing it and actually turning this nightmare into a fairly pleasant dream!
I am a very unsatisfied client/victim of Ideal Moving and StorageMy contents were picked up 6/and I authorized delivery at any time after thatThe driver came hours after the time we were told for pick up.I was called on the 12th to see when I could take delivery and at that time I said after the 13thThe salesman Dan S*** was given this informationHe said 1-weeks on averageI have called every other day to get an ETA and each person in customer service tells me they cant reach the dispatcher and they will send a message and will let me know what they find outNot one person has done thisOliver and everyone else in Customer service has done nothing to give me a delivery dateI get the feeling I have been scammedI have requested several times to speak with the owner and every time this request has been deniedI just want my stuff which at this point I feel has been stolenSometimes you just get voicemail or no answer when you call, or they just hang up on youThey go by several different names such as "Moving Services" and "Moving Operations"
DO NOT USE THIS COMPANY
This is a quality company, offering quality moving servicesFive out of five stars and a serious round of applause
Five stars is too few to give to such a wonderful companyI had no idea that moving could be such a breezeI am so lucky that I found these guys when I didThe time they took for the entire move was shorter than I had anticipated, the crew was extra nice, and the money I had to spend was not all that badThanks guys for the amazing experience!
We only gave them a three-day notice for our move, and the people from Ideal still came through for usThey did an exceptional job, and we are definitely looking forward to hiring them again in the near future
The crewmembers came on time, and started the job immediatelyThey worked quickly, but carefully, and in the end, used less time than we had originally anticipatedI even ended up paying slightly lower than the estimate the company gave, and that was impressiveThank you guys for a job well done
This company ticked all of the boxes when I was looking for a moving companyThey had quite the track record, and I could not resist giving them a callThe initial call went better than I had expected, as the rep gave me all of the information I neededThe inspection was very thorough, and the quote was very reasonableThe day of the move went according to plan, and I can say that the whole thing was a successThank you so much, Ideal
I requested a moving service for Arlington Height, Illinois to Universal City, TX, and I was given an estimate of $for the serviceI was happy with the estimate and gave my credit card for a percent depositMy time was very limited, so I scheduled the service for November ***, for the moveI was given a time frame for the movers to arrive, and It was between and local timeThe moving crew showed up at localFrom start, the person showing at my door(Dave) was given me an attitude telling me ( wow you have too many stuff) and it's going to cost youI replayed, what about our estimate? he said, no the estimate is just the start and f you want to proceed with the move, I'm going to charge you $a pound and its going to cost me $for the total moveI disagreed with him and asked to call their customer service(Oliver) to attempt in solving the problemThe dispatcher told me to go ahead agree to the new deal, and later call us back and we'll giv
They get the job done right! I am very pleased with the service I receive and 100% recommend them!
They are scamers, ANYTHING the sales people tell you is a lieYou need to fully read their contract for actual informationThey will promise deadlines time frames and amounts but will not abide by them and only whats written on the contract at signingSquare footage is their basis for costALWAYS quote high so when the movers show up they cant get you at the higher rateThey will lie about your square footage as well, BE SURE YOU KNOW HOW MUCH SPACE YOUR STUFF IS, THEY WILL INFLATE IT AND CHARGE YOU EXTRAI had an in home appraisal for sq ftthey came day of move and said it was 580sq ftThis is impossible as my apartment wasn't much more than that and I am now in battle with billing over itJust save yourself a headache and go with a competitorseriously, the $saved turned into $over then competitor with long delivery time and extremely shady practices
I have moved seven times in my entire life time, and it has always been a tedious, heart-breaking experienceI am not being dramatic, those sentiments are actually an understatementBut with Ideal, everything was differentFrom the timely pickup and delivery of my things to the caring and professional customer service, everything was just perfectThank you!
Thanks to the movers of Ideal MovingI wrote a review expressing the issue we had with the move and MrS*** responded with a handwritten note apologize for the inconvenienceWe really appreciate your kind gesture so we want to set five star rating for doing an awesome jobThank you for being excellent with your business
I’m proud and happy to say that everything about my move went very smoothly, the office staff and the movers were all professional, From the initial phone call by Sean the salesman to packing of our household items and to the final delivery, there were no surprises or hidden feesThey gave us a great service for the price All of our furniture were properly placed and accounted for, nothing has been broken (which is rare for me)Ideal Moving really maintains a high standard of operation and by the way the crew leader Allen was fantastic and polite and my wife…aww lord, she was really nagging him from start to end and let me tell you… it’s not easy to make my wife happy and they did so…needless to say we will highly recommend Ideal Moving & Storage to everyone who needs to move and would definitely use them again on our next move
You can really tell the people here actually enjoy what they doThey pay attention to each item they move with such care and are so attentive it's actually very impressiveI can't say I understand the job in moving, but apparently it's there for some people and with these guys it absolutely shows
Another happy customer right hereKeep up the excellent work, and I hope to hire you guys once more next year for a more complex task
Keep up the great work, guys, because the work you are doing is absolutely beautifulWe’ve been so used to rogue moving companies, and finally finding one that delivers above average moving services is nothing short of a miracleThanks for being that miracle, Ideal Moving!
1- I talked to their sales mans, Elijah, who gave me the moving estimate, $for cfI called them several times and we exchanged e-mail times back and forth (exact count) to make sure about the price and serviceI was promised that I will get a free "flight of stairs" fee (I lived on 2nd floor and moving to 3rd floor) since I am paying $for a "special trip" fee (according to them, they have to make a special trip from their dispatch location, Atlanta in GA, to my new place* *** ** **) by ElijahI was also promised that there won't be any hidden fees, whatever they do during the moving process, it is included in the price$was charged for deposit- Pick up date, 11/20/I had to add two more cf boxes and a gaming chairOn the paper, it said $per cfWhen the pick up guys came, they looked around the house and checked the itemsThey showed me the price paper that says $which is wrong, and he said I have to pay $totalThat was $dollars more than what I was promised to payHere is whyI asked the moving team leader how he came up with the priceHe said the unexpected packages are cf, including of cf boxes, a gaming chair and a head board of the bedI said, "those are obviously not cf, tell me how he came up with the number"He did not give me any further explanation but just said, "Our system calculated this"and he showed me a "contract" that I have never seen or informed beforeIt said, for unexpected package, $per cfSo I paid $more for thatHe, later on, asked me for more money for the "flight of stairs." I told him that I was told those fees are included in the price alreadyHe said, "no", and still charged me $for stairs (we only had stairs to the second floor which he lied to me)I am not done yetHe asked me for more money for the packing fee (sofa cover, TV stand cover, dining table cover, desks cover, and roles of tape that they used to wrap them.) That was another $I called the customer service and talked to Oliver, he was right below manageI asked him to talk to the pick up guy and fix this issueHe denied and advised me to pay what pick up guy is asking and just file a claim later when everything is doneI told him I want to cancel everything and want these people to leave my apartmentHe told me if I cancel it, they will take the deposit $and a cancellation fee $I did not have time so I just decided to follow his advice and file a claim laterso I paid 70% of the total, $by check at the spot- A couple of days later, I got a phone call from a driver from a dispatch department and was told that my package was ready for deliveryI told him that the delivery date is set to 11/24/He said I will be charged for the storage fee for holding my packageI called the customer service right away and asked to speak with the manage, AlexaI explained everythingShe seemed to be understanding at firstShe promised that she will take care of it for meI didn't have my new address at the momentShe told me to update her with the new address ASAPShe promised that my package will be delivered by the next weekend, 12/01/2018~12/02/On 11/WednesdayI got the new address and called Alexa via the direct number that she gave meSome random department answeredThey transferred me to the customer service departmentThey finally transferred me to AlexaWhen I gave her my name and information, she couldn't remember me nor find my informationShe said, "Did you move with us? are you sure?" and she put me on hold for mins and never came backI called her after work but she left her office alreadyI tried the next day, she never answered her phoneSo I talked to Oliver, and asked about my package statusHe said he has no information for my packageThey didn't have any information of my package but just saying "We will check with the dispatch team and let Alexa know that you are looking for herShe will give you a call tomorrow." I waitedToday, I called her again around 10:p.mShe answered, I gave her my name and she just transferred me to the sale departmentI called her again, she never answeredSo I asked one of the receptions to leave her a message to call meI never got a call from herI tried again around 12:p.mOther woman answered the phoneI asked for Alexa and she said, "Alexa is not availableShe's not working todayShe's coming back on Tuesday." I told her, "I just spoke with her this morning." She hung upSo I called customer service and ask OliverThey said, Olive is not available at the moment and she will leave him a messageI never got a call from any one of themThe delivery date is tomorrow 11/30/and they don't give me a call or email me, nothing
THIS IS THE FIRST TIME WRITING ANY REVIEWBELIEVE ME THEY ARE CHEATERS1- THEY RUN THE COMPANY WITH MULTIPLE NAMESYOU WILL GET THE CALL FROM ONE NAME, YOU WILL GET THE HIGHER ESTIMATE AND THEN OTHER PERSON FROM THE SAME GROUP BUT WITH DIFFERENT COMPANY NAME WILL SEND YOU LESSER ESTIMATE TO TRAP YOU2-ON THE DAY OF PICKUP THEY WILL SHOW AS EVERY THING IS FINE TILL THE ITEMS ARE NOT LOADED IN TO THE TRUCK AND THEN ONE PERSON WILL SHOW YOU THE BILL THAT WILL BE ALMOST DOUBLE AND WILL ASK FOR CASH ONLYAND TO UNLOAD THE ITEMS HE WOULD ASK $200/HOUR AND THAT IS TO PUT YOUR ITEMS ON THE ROAD3-THEY DON'T HAVE ANY TRUCKTHEY ARE BROKERS AND WORK WITH OTHER COMPANIESTHEY OPERATE WITH DIFFERENT NAMES LIKE *** ***, *** *** ETC4-WHILE GIVING THE ESTIMATE THEY WOULD SAY 12-DAYS FOR DELIVERY AND AFTER SHIPPING THEY WOULD NOT TALK TO YOU EVEN AFTER CALLING THEM SEVERAL TIMESAND THEN FINALLY ONE PERSON WILL TELL YOU THAT IT WILL TAKE CALENDAR DAYSON THE OTHER DAY CALENDAR DAYS WILL BE CONVERTED TO BUSINESS DAYS AND WAIT AND WAIT AND WAIT..STILL I AM WAITINGPICKUP DATE WAS 08/AND CURRENT DATE IS 08/AND NO NEWSI HAVE MENTIONED MY NUMBER() IN CASE YOU WANT TO CHECK WITH ME OR WANT TO FIGHT AGAINST THE CHEATERS WITH ME IF YOU ARE ALREADY TRAPPED
ScamLiesinfoDO NOT consider this awful companyI received a quote from Elijah over the phoanswered every single question of his and provided our house’s square footageHe even added to what he felt was an appropriate square footageWhen the movers arrived, our quote nearly doubled! There was a 5% credit card fee only disclosed when the movers arrivedA hidden stair fee only disclosed when the movers arrivedOur stuff arrived and some of its damagedNow, I’ll be realistic, and I do understand that damages occur when moving, however one of their employees TAPED part of my dresser door together in hopes that I would not see itThey taped it with Scotch tape! This is only a reiteration of their deceitful wayPlease do not waste your time or money on this garbage companyIt takes a lot for me to leave a bad review, but this is the worst customer service-oriented experience I’ve ever had
Truly a pleasure having these wonderful guys from Ideal handle my moveThey were very efficient and professional, as well as being highly responsive to any query that I hadTheir expertise was quite visible when it came to addressing the challenges that came up during different stages of the move
This company came in to help us out when we really needed itWe thought we’d have enough time to get everything packed and moved ourselves, but we way overestimated our abilitiesIt turns out both my wife and myself aren’t very good at packing up an entire home, and giving ourselves two days to get the entire job done was overwhelmingThere may or may not have even been a slight mental break down involvedThat said, we found this company after a desperate search online and they came in and saved the day! They showed up with only two hours warning on our part and helped us finish packing our entire homeThen they came back the next day and moved every single box, piece of furniture, piece of art, etc that we hadAfter frantically trying to get things done, this was a huge reliefWe were able to grab a coffee and actually put our heads on straight again and get excited about the moveIdeal Moving, thank you for saving us for totally losing it and actually turning this nightmare into a fairly pleasant dream!
I am a very unsatisfied client/victim of Ideal Moving and StorageMy contents were picked up 6/and I authorized delivery at any time after thatThe driver came hours after the time we were told for pick up.I was called on the 12th to see when I could take delivery and at that time I said after the 13thThe salesman Dan S*** was given this informationHe said 1-weeks on averageI have called every other day to get an ETA and each person in customer service tells me they cant reach the dispatcher and they will send a message and will let me know what they find outNot one person has done thisOliver and everyone else in Customer service has done nothing to give me a delivery dateI get the feeling I have been scammedI have requested several times to speak with the owner and every time this request has been deniedI just want my stuff which at this point I feel has been stolenSometimes you just get voicemail or no answer when you call, or they just hang up on youThey go by several different names such as "Moving Services" and "Moving Operations"
DO NOT USE THIS COMPANY