Man With Van

My complaint with Man with Van Movers concerns the marring of the hardwood floor in the kitchen and dining areas at [redacted], [redacted], [redacted]. [redacted] supervised the three men that moved the furniture. He was on site for only a short time. While he was there we told him to be very careful moving the refrigerator on the hardwood flooring. The flooring is very expensive and was in excellent condition before the move. We hired professional movers to ensure the hardwood floor would remain in excellent condition. We had already placed felt pads under the refrigerator to prevent damage to the floor. The movers took the felt pads off and placed a blanket on the kitchen floor. They pushed the refrigerator all over the kitchen floor, and marred the wood that was in excellent condition before that. There was also some additional marring in the dining room from the moving.After showing the damage to [redacted], he assured us that his company would take care of all the damage within two weeks. One month passed with nothing done except to reassure us that it would be fixed. When we complained about nothing being fixed, [redacted] told us he was waiting for their insurance company to take care of the claim. We called the insurance company, and learned it was not paying anything. We tried calling [redacted] at Man with Van Movers several times, but no one answered, and no one returned our calls. The address is a P.O. Box, not a physical place, so we have been unable to locate anyone at the company. The total estimate to repair the damage was $4742. We were forced to sell the residence with the damaged flooring. After paying a premium price for professional movers, and assurance before and after the move that any kind of damage caused by the movers would be taken care by Man with Van Movers, we have received no compensation after four months.Desired SettlementPay for the damage to the hardwood floor.