Re: [redacted] *** Response: Two items first need to be clarified in response to [redacted] complaint: [redacted] refers to the item in question as her “roof,” however the item is actually a cable wire Management & Maintenance, Incdoes not have the obligation to fix [redacted] roof or any other items at her home We are the management company for the association she lives in, which is [redacted] at [redacted] The Association has the obligation to maintain the roof In response to [redacted] complaint: Contractors have been sent out twice to her home The first time a contractor was sent to her home was in March We heard nothing regarding the black cord from [redacted] until July 2016, which is when she stopped payment on her check for her May Association dues The stop payment prompted a letter to her from the Association In response to the letter, she sent an email dated July 7, stating, “Please be advised that I am receipt of your certified letterPlease let the board know that I will not pay this fee as the HOA has failed to fix my roof that has been damaged since last fall for which the board isaware of and has not successfully repaired the problemI have contacted the board in the past to make them aware of this problem and the poor attempt by the contractor to fix itReally putting a staple in the side of my house is your solutionI have pictures to prove what needs to be done.” A work order was issued On July 23, 2016, [redacted] emailed me saying the contractors had been out and she was not pleased with the work that was done I requested a meeting with her on July 23, to which she refused and directed me to look at other homes After a short email exchange, I again requested to meet with her, but she refused On July 27, 2016, I visited the property and took pictures of five different homes, at her request, that had cable installed The pictures showed cables in various states including hanging and affixed There was no uniformity in the manner in which the cables were attached to the homes Those pictures were sent to [redacted] the same day I noted her cable looked the same or better than some of the other cables in the community, and no further changes would be made to her cable until she met with me She again refused my request and asked me to visit a particular home in the community I told her that I was unable to see any cable at the home she directed me toDuring another walkthrough with a Board member on July 28, 2016, it was verified that no cable was present at the home she directed me to If [redacted] would like to meet with me, Board members, and a contractor to specifically advise us of how she would like the cable installed, the Association will consider additional repairs Until then, the Association will not continue to send out contractors The cable is currently affixed with fasteners to the buildingLastly, I would like to follow up on [redacted] complaint of January 12, regarding her torn screen [redacted] refused to let the Association’s contractor into her home to remove the screen She indicated she would take care of it herself and submit the invoice to us To date, that has not been completed
Re: [redacted] *** Response: Two items first need to be clarified in response to [redacted] complaint: [redacted] refers to the item in question as her “roof,” however the item is actually a cable wire Management & Maintenance, Incdoes not have the obligation to fix [redacted] roof or any other items at her home We are the management company for the association she lives in, which is [redacted] at [redacted] The Association has the obligation to maintain the roof In response to [redacted] complaint: Contractors have been sent out twice to her home The first time a contractor was sent to her home was in March We heard nothing regarding the black cord from [redacted] until July 2016, which is when she stopped payment on her check for her May Association dues The stop payment prompted a letter to her from the Association In response to the letter, she sent an email dated July 7, stating, “Please be advised that I am receipt of your certified letterPlease let the board know that I will not pay this fee as the HOA has failed to fix my roof that has been damaged since last fall for which the board isaware of and has not successfully repaired the problemI have contacted the board in the past to make them aware of this problem and the poor attempt by the contractor to fix itReally putting a staple in the side of my house is your solutionI have pictures to prove what needs to be done.” A work order was issued On July 23, 2016, [redacted] emailed me saying the contractors had been out and she was not pleased with the work that was done I requested a meeting with her on July 23, to which she refused and directed me to look at other homes After a short email exchange, I again requested to meet with her, but she refused On July 27, 2016, I visited the property and took pictures of five different homes, at her request, that had cable installed The pictures showed cables in various states including hanging and affixed There was no uniformity in the manner in which the cables were attached to the homes Those pictures were sent to [redacted] the same day I noted her cable looked the same or better than some of the other cables in the community, and no further changes would be made to her cable until she met with me She again refused my request and asked me to visit a particular home in the community I told her that I was unable to see any cable at the home she directed me toDuring another walkthrough with a Board member on July 28, 2016, it was verified that no cable was present at the home she directed me to If [redacted] would like to meet with me, Board members, and a contractor to specifically advise us of how she would like the cable installed, the Association will consider additional repairs Until then, the Association will not continue to send out contractors The cable is currently affixed with fasteners to the buildingLastly, I would like to follow up on [redacted] complaint of January 12, regarding her torn screen [redacted] refused to let the Association’s contractor into her home to remove the screen She indicated she would take care of it herself and submit the invoice to us To date, that has not been completed