Management Masters

Do not use this company. They will not give you your security deposit back no matter what you do. We lived there for almost 3 years, are the best renters and we Always got our full security deposit back in the past. We used their cleaning company and rug cleaning company. We also paid an additional $500 for the 13 days into the month we were there in good faith we would receive our security deposit. They stated we did not communicate with them "properly" therefore the move out process was difficult. We left several emails and phone calls to finalize our move-out status. In the end, [redacted], Property Manager, said that all of our $1200 security deposit was used up. Here are some of the items they said had to be paid: an HOA fee for a company truck (we never received this notice) Blinds that were broken (was on our move-in sheet that some were damaged from a prev. tenant) Trash cans were left full (the next trash p/u would have taken care of this) A front door key, that they never gave us, we were charge for. Charged us for a mailbox key that we had, to turn over to them when we received our deposit, ignored all our phone calls or emails for exchange for our deposit, never happened and we still have it. All we got was a letter stating that our deposit was all used up. First clue, the address for Management Masters is a Post Office Box. This is not a physical address so you cannot walk in and talk to anyone. Therefore, they do not have to answer any phone calls or emails... Do not use this company. If you do, live your last few months without paying because you will not get your deposit back.

Review: I was represented by [redacted] agent to find me a home to lease. Management Master was representing a property and Landlord. I am a 75 yr. old woman who was told I had to give my agent a $1200.00 earnest deposit check on Aug 13, 2013 to move further with the application process., however they did not take the property with lock box of the market and did not disclose restrictions that would be on the lease despite knowing I was getting the house for my son who recently became a widow and was coming from [redacted]

On the 14th they were still asking my son for additional documentation and additional references. I have emails. In fact when they sent his supposed application to the owner they informed my son that he was in competition with another application. This was on the 16th. but my son was favored. Later on the 16th without presenting any sort of lease or having my son the potential lessor sign anything they informed my agent that my son was chosen. We were told we would have a lease to revue on the 19th.We never received this lease and I have emails to prove it. On the 21st. , late in the day we were forwarded a lease as my son was in route to [redacted] I told [redacted] my son would review lease on the 22nd at the property. I also found out from my bank that [redacted] had already cashed my check....[redacted] was told the lock box and sign were still up on the property therefore she could let herself in to meet me on the 22nd. My son was traveling from the Marine corps base in [redacted]..On Arrival my son was given a non-standard lease with various restrictions that were never disclosed. These included being permitted no guest for more than 3 days and charges outlined that he would be subject for guests.my son disclosed he was recently widowed and he had a son that is 28 who would visit him and these were unacceptable. [redacted] advised that this lease was way out of the normal range and they would submit the standard lease back to [redacted]y that was used by the Arizona Board of Realtors and reviewed by many attorneys?We thought this was reasonable and fair. [redacted] outright refused and stated the owner wanted to keep the home on the market and rent to someone else. We agreed and [redacted] asked for our earnest money back....[redacted] cashed my check on the 19th....before we even saw a lease.. She has done something illegal.

She only communicated once with [redacted] of [redacted] and says she needs more time. More time for What? That is my money. $1200.00 Ms. [redacted]'s lack of attention to this matter and keeping money is a terrible way to run a business. Please help me. Thank you [redacted] IDesired Settlement: Return my Earnest money.....$1200.00

Business

Response:

Revdex.com

[redacted] Response

Our company is hired by the property owner to find quality tenants, to prepare the lease paperwork and to oversee the process of maintaining the house and taking care of the tenants’ needs.

Mrs. [redacted] had found this house for her son, who was moving from out of state. He did not come on a ‘shopping trip’ and preview it. They submitted an application for the house. We discussed the implications of renting ‘sight unseen’ with her and with their agent. We took several days to process the application to make sure that they were certain of their decision. As she states, the owner approved their application and turned down other applicants, and took the house off the market. The owner committed to lease the house to Mr. [redacted]

In this particular case, some of the details are stated not quite accurately by Mrs. [redacted] Our lease does not prohibit guests for up to seven days, nor charge extra for true guests. The penalty fee is stated to discourage having unauthorized persons move in. This helps us do the job we are hired to do. Our lease is fair to both sides.

The way we understand the situation, when Mr. [redacted] arrived he did not like the property chosen by his mother and did not want to move in. He asked to be released from the obligation to rent. As stated clearly in the application form, just above the signature area, the earnest money will be retained by the owner as liquidated damages if the tenant chooses to not move in after the commitment is made.

Approving an application and committing to lease a property is a two way commitment for both the property owner and the tenant.

We do not have the ability or authority to return the earnest money, especially since the property owner was harmed. It is not our money.

Review: Management Masters ([redacted]....... agent) owes me money for several items that were stolen from my house while it was rented out. It is Management Masters job to make sure the house is not destroyed or items taken between each renter. Three pair of custom curtains and one pair of store bought curtains were stolen by a renter. One upgraded wood medicine cabinet was taken out of the wall and stolen out of the master bath. Wallpaper in the master bath was taken down without my permission. I believe the statements of incoming monies are wrong for some months. A light fixture was hung and the wiring was placed on the outside of the wall, without my permission. The light fixture was taken down, but I was charged for the labor as the owner from Management Masters. I have tried to communicate with [redacted] and Management Masters, but my request and phone calls are ignored.Desired Settlement: I want a response other than shrugged shoulders, regarding items stolen. I want monetary compensation.

Business

Response:

[redacted],