Management Services Corporation

We are sorry that the resident did not feel his concerns were communicated well and that he was not able to retrieve the items he accidentally lft behindIt is true that it was a holiday weekend which contributed to his not getting clear information regarding the apartment inspectionHis lease ended on Thursday 6/at NoonShortly thereafter a move out inspection was conducted and there were perishable items left behind (food & spices)It is standard procedure for our inspectors to dispose of anything perishable right awayIf items are not perishable, the resident will be notified that they will be stored for a maximum of days and that they must pick them upIn this case the inspector did not find any other items We have attached the email thread from the resident and our responseWe do however regret that the resident did not receieveclear information when he came in to our office two days after he moved out Had our turnover staff been there they could have explained what happened - that it was too late to retrieve perishable itemsThe resident instead spoke with the only staff available, which was a leasing agent and they simply did not have the information available to them at that time The resident is asking to be reimbursed $for his loss and we are happy to accomodate his requestOur staff did their jobs to the best of their abilities and followed standard protocol, but at the same time we believe the resident tried his best as well

Ms***: I am in receipt of the complaint (# [redacted] ) dated September 25, Mr [redacted] is claiming contacting the office and/or on-call maintenance or times regarding the air conditioning systemAfter a review of each of Mr [redacted] 's workorders, I was able to find three workorders regarding HVAC work prior to Sunday's call including one from That workorder was placed on April 20, regarding his air conditioning system being "frozen"Unfortunately, there is not an easy or speedy solution to a frozen systemThe only method is to allow it to thaw before completing any necessary workThis work was completed the next afternoonThe system was charged with Freon and the A-coil was checked for any leaksWe have policies and procedures in place to help residents know what is- and what is not an emergency concernThese policies were given to each resident upon move inWe changed phone systems in August We sent a reminder notice out on August 29, with the list of emergencies as well as how to get into contact with emergency on-call maintenanceThe high on Sunday was While it might have been an inconvenience to not have air conditioning for one night; it was not unbearably hotMr [redacted] is correct in that we do not respond if the outside ambient air temperature is below degrees FahrenheitThe degree threshold for air conditioning is a reasonable accommodation for both residents and on-call personnelSpecifically regarding this particular air conditioning issue, our Maintenance Supervisor responded Monday morning (9/26) by 9:30amHe added Freon and put leak stop into the systemOur technicians are EPA certified and HVAC certified to complete any repairs to these systemsAt this time, we believe we have correctly diagnosed and satisfied the request to repair the air condition'1ng systemHowever, should there ever be an issue in Mr [redacted] 's apartment, we ask him to contact the office and we will assist him with those concernsRents are not tied into maintenance concernsWhen a maintenance issue arises, we have a goal to respond, diagnose and complete any necessary repairs or replacements within hours of the maintenance request Regarding Mr [redacted] 's complaint of rental increases, while not necessarily pertinent to the original air conditioning issue, is grossly exaggeratedWhen Mr [redacted] moved in to Salem Wood in April 2015, his rent was $including waterHis current rent is $including waterWhile this is an increase over 2015, $is Jess than half of his comment that his rent was raised by $As a professional management company, we take concerns and grievances very seriouslyWe make every effort to accommodate resident requestsThere will be times, however, that the solutions available to us are less than desirableWe feel the above mentioned issues have all been addressed appropriately, professionally, and in a timely mannerShould you have any questions, please feel free to contact me [redacted]

We are sorry that the resident did not feel his concerns were communicated well and that he was not able to retrieve the items he accidentally lft behindIt is true that it was a holiday weekend which contributed to his not getting clear information regarding the apartment inspectionHis lease ended on Thursday 6/at NoonShortly thereafter a move out inspection was conducted and there were perishable items left behind (food & spices)It is standard procedure for our inspectors to dispose of anything perishable right awayIf items are not perishable, the resident will be notified that they will be stored for a maximum of days and that they must pick them upIn this case the inspector did not find any other items We have attached the email thread from the resident and our responseWe do however regret that the resident did not receieveclear information when he came in to our office two days after he moved out Had our turnover staff been there they could have explained what happened - that it was too late to retrieve perishable itemsThe resident instead spoke with the only staff available, which was a leasing agent and they simply did not have the information available to them at that timeThe resident is asking to be reimbursed $for his loss and we are happy to accomodate his requestOur staff did their jobs to the best of their abilities and followed standard protocol, but at the same time we believe the resident tried his best as well

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Thank you for talking with me briefly todayI am so sorry that it took me so long to get back to you, but unfortunately the issue is still ongoingWe never received $from Management Services CorporationsAlthough they made some valid points, they never properly addressed the fact that the workers showed up late and unannounced twiceWe called management that day and didn't hear back until three days laterAlso to provide a picture with "No paint chips" when it was clearly in the picture is unbelievableAttached below are pictures that WE took after the workers leftWe will need compensation for the three year old tomato plant that was snapped in half, and I am assuming that is not included in the $compensation? Please feel free to contact me with any further questions

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have not addressed the concern Why have I had to make repeated calls to them for the same issue? If there was a leak it should have been corrected the first time if their maintenance technicians are 'HVAC certified' as they claim Also, although it was [redacted] outside the apartment it was NOT [redacted] inside the apartment I took a picture of the thermostat showing [redacted] inside that I can send I can also send a picture of the A/C unit as well showing that it has been there since They have not changed the unit since the apartments were built!! I'm fairly certain that if an A/C unit is having repeated issues and is years old...it may be time to consider replacementAs far as the rent is concerned They are correct, when I moved in it was $710/mo but they are incorrect about the amount I'm paying They forgot to mention that the first increase was $45/mo and they've just increased it AGAIN another $48/mo so my new monthly payment is $803/mo and I would be happy to provide a copy of the lease upon request I moved in May 2015, it is now September so within months my rent has increased by $93/mo.....pretty much what I stated in the original complaint Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The explanation provided by the business, particularly in regard to my conversation with [redacted] is not accurate [redacted] maintains she was never told that a co-signer was not allowed and when I spoke with [redacted] I know I indicated to her I assumed I was applying as a co-signer on the lease I never heard the term "leaseholder" in any conversation prior to my email communication with [redacted] *** The question I posed in regard to my husband had nothing to do with him going on the lease...there was a field on the application form for emergency contact and [redacted] told me to fill in my husbands name there to allow me to proceed with completing the application Let me be clear...there was no discussion of him going on the application as stated in the business reply I'm fully aware that this is a case of the little guy vs the big business and the outcome will likely not be in my favor I wasn't present during the pre-application screening nor was the individual that replied to this complaint; however I did have the phone conversation with the agent and can assure you that the interaction described in their response is a total fabrication I stand by my original complaint alleging deceptive business practices and strongly believe when an applicant comes in to their office and indicates they have poor credit, a logical question by the agent should be "have you ever had an eviction?" Do they really think it is less offensive to an applicant to be denied rather than making that inquiry? In addition, when I indicated to [redacted] that I was applying to be a co-signer had she informed me then that they don't allow co-signers I would never have proceeded with the application processTheir response is at least in part untruthful and in no way satisfies my complaint Superior customer service...really?? Regards, [redacted]

Ms***:
I am in receipt of the complaint (#***)
dated September 25, Mr*** is claiming contacting the office and/or
on-call maintenance or times regarding the air conditioning systemAfter a
review of each of Mr***'s workorders, I was able to find
three
workorders regarding HVAC work prior to Sunday's call including one from
That workorder was placed on April 20, regarding his air conditioning system
being "frozen"Unfortunately, there is not an easy or speedy
solution to a frozen systemThe only method is to allow it to thaw before
completing any necessary workThis work was completed the next afternoonThe
system was charged with Freon and the A-coil was checked for any leaksWe have
policies and procedures in place to help residents know what is- and what is
not an emergency concernThese policies were given to each resident upon move
inWe changed phone systems in August We sent a reminder notice out on
August 29, with the list of emergencies as well as how to get into contact
with emergency on-call maintenanceThe high on Sunday was While it might
have been an inconvenience to not have air conditioning for one night; it was
not unbearably hotMr*** is correct in that we do not respond if the
outside ambient air temperature is below degrees FahrenheitThe degree
threshold for air conditioning is a reasonable accommodation for both residents
and on-call personnelSpecifically regarding this particular air conditioning
issue, our Maintenance Supervisor responded Monday morning (9/26) by 9:30amHe
added Freon and put leak stop into the systemOur technicians are EPA
certified and HVAC certified to complete any repairs to these systemsAt this
time, we believe we have correctly diagnosed and satisfied the request to
repair the air condition'1ng systemHowever, should there ever be an issue in
Mr***'s apartment, we ask him to contact the office and we will assist
him with those concernsRents are not tied into maintenance concernsWhen a
maintenance issue arises, we have a goal to respond, diagnose and complete any
necessary repairs or replacements within hours of the maintenance request
Regarding Mr***'s complaint of rental increases, while not necessarily
pertinent to the original air conditioning issue, is grossly exaggeratedWhen
Mr*** moved in to Salem Wood in April 2015, his rent was $including
waterHis current rent is $including waterWhile this is an increase over
2015, $is Jess than half of his comment that his rent was raised by $As
a professional management company, we take concerns and grievances very
seriouslyWe make every effort to accommodate resident requestsThere will be
times, however, that the solutions available to us are less than desirableWe
feel the above mentioned issues have all been addressed appropriately, professionally,
and in a timely mannerShould you have any questions, please feel free to
contact me ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com spoke with the businessThe credit will be live on their site tomorrow, and the tenant should see the credit Thursday or Friday

Dear Ms*** ***,
Thank you for your assistance. MSC is seriously responding to my complaint today, so I
would like to close the case. I will let you know if I have any follquestionsSincerely,
***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The explanation provided by the business, particularly in regard to my conversation with [redacted] is not accurate.  [redacted] maintains she was never told that a co-signer was not allowed and when I spoke with [redacted] I know I indicated to her I assumed I was applying as a co-signer on the lease.  I never heard the term "leaseholder" in any conversation prior to my email communication with [redacted].  The question I posed in regard to my husband had nothing to do with him going on the lease...there was a field on the application form for emergency contact and [redacted] told me to fill in my husbands name there to allow me to proceed with completing the application.  Let me be clear...there was no discussion of him going on the application as stated in the business reply.  I'm fully aware that this is a case of the little guy vs the big business and the outcome will likely not be in my favor.  I wasn't present during the pre-application screening nor was the individual that replied to this complaint; however I did have the phone conversation with the agent and can assure you that the interaction described in their response is a total fabrication.  I stand by my original complaint alleging deceptive business practices and strongly believe when an applicant comes in to their office and indicates they have poor credit, a logical question by the agent should be "have you ever had an eviction?"   Do they really think it is less offensive to an applicant to be denied rather than making that inquiry?   In addition, when I indicated to [redacted] that I was applying to be a co-signer had she informed me then that they don't allow co-signers I would never have proceeded with the application process. Their response is at least in part untruthful and in no way satisfies my complaint.   Superior customer service...really?? 
Regards,
[redacted]

We are sorry that the resident did not feel his concerns were communicated well and that he was not able to retrieve the items he accidentally lft behind. It is true that it was a holiday weekend which contributed to his not getting clear information regarding the apartment inspection. His lease...

ended on Thursday 6/30 at Noon. Shortly thereafter a move out inspection was conducted and there were perishable items left behind (food & spices). It is standard procedure for our inspectors to dispose of anything perishable right away. If items are not perishable, the resident will be notified that they will be stored for a maximum of 10 days and that they must pick them up. In this case the inspector did not find any other items.  We have attached the email thread from the resident and our response. We do however regret that the resident did not receieveclear information when he came in to our office two days after he moved out . Had our turnover staff been there they could have explained what happened - that it was too late to retrieve perishable items. The resident instead spoke with the only staff available, which was a leasing agent and they simply did not have the information available to them at that time. The resident is asking to be reimbursed $30 for his loss and we are happy to accomodate his request. Our staff did their jobs to the best of their abilities and followed standard protocol, but at the same time we believe the resident tried his best as well.

Ms. [redacted]: I am in receipt of the complaint (#[redacted])
dated September 25, 2016. Mr. [redacted] is claiming contacting the office and/or
on-call maintenance 6 or 7 times regarding the air conditioning system. After a
review of each of Mr. [redacted]'s workorders, I was able to find three
workorders...

regarding HVAC work prior to Sunday's call including one from 2016.
That workorder was placed on April 20, 2016 regarding his air conditioning system
being "frozen". Unfortunately, there is not an easy or speedy
solution to a frozen system. The only method is to allow it to thaw before
completing any necessary work. This work was completed the next afternoon. The
system was charged with Freon and the A-coil was checked for any leaks. We have
policies and procedures in place to help residents know what is- and what is
not an emergency concern. These policies were given to each resident upon move
in. We changed phone systems in August 2016. We sent a reminder notice out on
August 29, 2016 with the list of emergencies as well as how to get into contact
with emergency on-call maintenance. The high on Sunday was 72. While it might
have been an inconvenience to not have air conditioning for one night; it was
not unbearably hot. Mr. [redacted] is correct in that we do not respond if the
outside ambient air temperature is below 80 degrees Fahrenheit. The 80 degree
threshold for air conditioning is a reasonable accommodation for both residents
and on-call personnel. Specifically regarding this particular air conditioning
issue, our Maintenance Supervisor responded Monday morning (9/26) by 9:30am. He
added Freon and put leak stop into the system. Our technicians are EPA
certified and HVAC certified to complete any repairs to these systems. At this
time, we believe we have correctly diagnosed and satisfied the request to
repair the air condition'1ng system. However, should there ever be an issue in
Mr. [redacted]'s apartment, we ask him to contact the office and we will assist
him with those concerns. Rents are not tied into maintenance concerns. When a
maintenance issue arises, we have a goal to respond, diagnose and complete any
necessary repairs or replacements within 24 hours of the maintenance request.
Regarding Mr. [redacted]'s complaint of rental increases, while not necessarily
pertinent to the original air conditioning issue, is grossly exaggerated. When
Mr. [redacted] moved in to Salem Wood in April 2015, his rent was $710 including
water. His current rent is $755 including water. While this is an increase over
2015, $45 is Jess than half of his comment that his rent was raised by $100. As
a professional management company, we take concerns and grievances very
seriously. We make every effort to accommodate resident requests. There will be
times, however, that the solutions available to us are less than desirable. We
feel the above mentioned issues have all been addressed appropriately, professionally,
and in a timely manner. Should you have any questions, please feel free to
contact me [redacted]

On [redacted] came into the [redacted] rental office to submit an application to be added on an existing lease at [redacted].  While in the office, [redacted] filled out a written application.  When she was ready to submit the application, [redacted] mentioned to [redacted],...

[redacted] Marketing Associate, that she had some credit issues.  Out of respect for the applicant, we do not ask questions about credit.  She also mentioned to [redacted] that she wanted to add her mother to the lease as a co-signer.  When she mentioned this, [redacted] informed her that we do not allow co-signers at [redacted] but her mother could be a leaseholder.  [redacted] stated this was fine and she asked how her mother could fill out an application because she lived out of state.  [redacted] informed her that she could apply online and gave her a business card with our web address and [redacted] left the office. Several minutes later, [redacted] received a call from [redacted]’s mother, [redacted] regarding the online application.  She asked [redacted] where to locate the online application and [redacted] told her where it was.  They ended the conversation.  Soon after, she called again and asked if she needed to add her husband to the lease as an occupant.  At that time, [redacted] informed her that it was not necessary unless he wanted to be listed as a leaseholder and she informed her that she would be listed on the lease as a leaseholder. Moments later, [redacted] received an online application from [redacted]s mother.  Once she received the application, [redacted] contacted [redacted] for payment to process the applications.  [redacted] first asked if the applications were denied, would she receive her money back.  [redacted] then informed her that application fees are non-refundable.  She stated that was fine and she went on to give her information to make payment.  After getting off the phone, [redacted] ran the applications through our application approval system, [redacted].  Once submitted, the application was denied.  [redacted] called [redacted] and notified her that the application was denied due to an eviction being on her credit.  [redacted] then denied that the eviction was on her credit.  [redacted] informed her that she could contact [redacted] for more information regarding her credit as we do not see all of the details and personal information of our applicants and [redacted] provided her with the phone number for that company. Management Services Corporation encourages all interested parties to apply.  If [redacted] had asked about her previous eviction, we would have advised her that her application would likely be denied.  Our rental criteria clearly states “Any application that comes back with a negative landlord reference will be automatically denied.”  Finally, prior to the application being processed, Kara asked [redacted] if the application fees were refundable if she was denied.  [redacted] advised her they were not refundable.  We are confident that we treated [redacted] and [redacted] with superior customer service and in no way misinformed them on our policies and procedures.

Dear Ms. [redacted],Thank you for your assistance.  MSC is seriously responding to my complaint today, so I would like to close the case.  I will let you know if I have any follow-up questions.Sincerely,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not addressed the concern.  Why have I had to make repeated calls to them for the same issue?  If there was a leak it should have been corrected the first time if their maintenance technicians are 'HVAC certified' as they claim.  Also, although it was 72* outside the apartment it was NOT 72* inside the apartment.  I took a picture of the thermostat showing 78* inside that I can send.  I can also send a picture of the A/C unit as well showing that it has been there since 1973.  They have not changed the unit since the apartments were built!!  I'm fairly certain that if an A/C unit is having repeated issues and is 43 years old...it may be time to consider replacement.As far as the rent is concerned.  They are correct, when I moved in it was $710/mo but they are incorrect about the amount I'm paying.  They forgot to mention that the first increase was $45/mo and they've just increased it AGAIN another $48/mo so my new monthly payment is $803/mo and I would be happy to provide a copy of the lease upon request.  I moved in May 2015, it is now September 2016 so within 16 months my rent has increased by $93/mo.....pretty much what I stated in the original complaint.
Regards,
[redacted]

We are sorry that the resident did not feel his concerns were communicated well and that he was not able to retrieve the items he accidentally lft behind. It is true that it was a holiday weekend which contributed to his not getting clear information regarding the apartment inspection. His lease...

ended on Thursday 6/30 at Noon. Shortly thereafter a move out inspection was conducted and there were perishable items left behind (food & spices). It is standard procedure for our inspectors to dispose of anything perishable right away. If items are not perishable, the resident will be notified that they will be stored for a maximum of 10 days and that they must pick them up. In this case the inspector did not find any other items.  We have attached the email thread from the resident and our response. We do however regret that the resident did not receieveclear information when he came in to our office two days after he moved out . Had our turnover staff been there they could have explained what happened - that it was too late to retrieve perishable items. The resident instead spoke with the only staff available, which was a leasing agent and they simply did not have the information available to them at that time. 
The resident is asking to be reimbursed $30 for his loss and we are happy to accomodate his request. Our staff did their jobs to the best of their abilities and followed standard protocol, but at the same time we believe the resident tried his best as well.

We regret that the residents have been frustrated with the repair work at their home following move in. Although interior renovations were complete before move in, there were many exterior projects still planned and ongoing. In addition, we were still awaiting the arrival of the washing machine,...

which had to be special ordered due to the venting system.  We did our best to make sure that future residents would be aware of this before signing a lease. Please see below where we have listed the resident’s statements in sections and our response.RESIDENT STATEMENT:We signed the lease on 8/15/16 and agreed to first month’s rent plus the fees. We moved on September 1st, and I called MSC to figure out how to pick up the keys. I was then told that I couldn't pick up the keys until all of my fees were paid. Holding our keys hostage until we pay another full month’s rent 15 DAYS after paying, We made the payment so that we could move in, then to find a list of things that were not complete.MANAGEMENT’S RESPONSE:Although the resident didn’t move in until September the lease began in August.  The lease was signed on 8/2/16. The 1st payment was due at that time per the terms of the lease agreement (see lease section below).  All current balances due must be paid prior to picking up keys and obtaining possession.  September rent was due when residents came to pick up keys to move in. RESIDENT STATEMENT:We were told all of the renovations would be done by the 8/15, and yet it was September 1st and there was no washer and dryer, and the roof, exterior painting and landscape all needed to be completely redone. We get an email from the property manager (whom we've never met) listing the plans for all of the things left to do. He told us the exterior painting would be done on Monday Sept 12th. No one shows up on Monday, yet four days later I wake up at 7:30am to someone leering on a ladder outside my bedroom window.MANAGMENTS RESPONSE:Interior renovations were completed when the residents moved in.  However, there were several exterior projects still planned.  This was known when marketing and leasing the property.  In an effort to make sure everyone was clear on this, a Construction Addendum was prepared and signed August 2, 2016 along with the lease agreement. See below a copy with signatures.RESIDENTS STATEMENT:After they finished, they left without cleaning up the paint chips outside. We are paying a monthly dog fee, I can't let my dog outside. We called the manager, who didn't get back to us until 4 days later. This after a second group of people showed up unannounced to replace our roof at 8am. We leave the apartment due to all of the noise, and come back at 1:30pm to see the men lying down on the lawn with trash and beer bottles? They finish up, and tell US to walk around with a magnet to pick up any nails left in our lawn. The place was a MESS. Nails, bottle caps, sharp pieces of roof, plastic, etc. Not to mention that our plants were trampled on. After calling, we hear from the property manager 3 days later, He said stopped by himself and said "I did not see any plastic spread around the yard and was only able to see 1 nail" We then sent a very long email with detailed pictures. He responds and apologizes, saying "We certainly should not have any more issues".MANAGEMENTS RESPONSE:We certainly do acknowledge that both the painting and roofing contractors did not meet their scheduled visits and were late starting their work.  We were not aware of their delay until after the work was completed and the residents complained. Had we known their arrival date was an issue on the day it happened we would have addressed it immediately.  After being contacted by the residents the Property Manager went to the property to inspect within 30 minutes of their phone call.  The resident may have cleaned up prior to our visit, but we did find paint chips under the bay window and a single nail in the yard.  Our Buildings & Grounds team was called immediately to sweep the property.  When they arrived the roofing contractor was onsite doing their routine yard cleanup after install.  See below pictures taken prior to clean up.This is the first we are hearing of the workers conduct (trash, beer bottles, etc..).  This is not behavior we tolerate and we will make sure our roofing contractor is aware of this complaint. We regret that plants were damaged during this exterior work.  If the resident can share the type of plants and how many were damaged we would certainly be willing to offer compensation to replace them.RESIDENTS STATEMENT:The washer just showed up 2 months after moving, and landscaping yet to be done.MANAGEMENTS RESPONSE:Unfortunately, this is accurate. The installation of the dryer was significantly delayed. Due to the venting arrangement at the property the machines had to be special ordered.  They were delayed from the manufacturer longer than expected because they were not a stock item. Once they were received they were damaged and again we had to wait for replacement units. We issued a credit for the same amount that is charged to residents for having a washer and dryer ($50 per month) on 8/30/16 and again on 9/23/16.  RESIDENTS STATEMENT:I am baffled to see this all happen and not have anyone do anything about it minus the property manager just say "Sorry for the rough start on this Apartment." We were credited $50 for not having a washer and dryer, and had to ASK for another $50 credit since it's been another month. I love this property, but cannot even begin to deal with the lack of respect and communication from management. I would like a full month’s rent returned to me and either a new property manager, or a concrete promise of better communication.MANAGEMENTS RESPONSE:We do regret the inconveniences due to the work that was still planned after the lease began.  However, we did our best to make sure the residents were well aware of the work and thus prepared the Construction Addendum to make sure all parties were clear on this in advance.  We’re glad to hear that you love the property.  We have put a great deal of time and funds into renovations and improvements so that it can be enjoyed.  Landscape work was scheduled and completed on 10/13/16.  Some landscape work will be seasonal, but we hope that since this has been completed you’ll love the property even more. Per policy, a large rent credit, as you have requested is not warranted because the home was in no way uninhabitable.  The interior of the home was perfectly livable and newly renovated.  Compensation was provided for the washing machine and notice was made in advance of the pending work on the exterior of the home, which you agreed to when signing the lease.  However, we are willing to compensate you for the damaged plants if you can provide more information about what was damaged.  In addition, we will issue a $200 credit to your account as a courtesy for your frustrations.  In the future, should you feel your concerns are not being addressed promptly please ask to speak with a supervisor such as a Regional Manager. There are two in our office on most days that would be happy to follow up on any concerns you may have.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Thank you for talking with me briefly today. I am so sorry that it took me so long to get back to you, but unfortunately the issue is still ongoing. We never received $200 from Management Services Corporations. Although they made some valid points, they never properly addressed the fact that the workers showed up late and unannounced twice. We called management that day and didn't hear back until three days later. Also to provide a picture with "No paint chips" when it was clearly in the picture is unbelievable. Attached below are pictures that WE took after the workers left. We will need compensation for the three year old tomato plant that was snapped in half, and I am assuming that is not included in the $200 compensation? Please feel free to contact me with any further questions.