Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In my complaint it references that the unit was NOT examined until [redacted] The Texas property code REQUIRES the landlord to repair of remedy a Health and Safety issue within daysThis did not happen till [redacted] and was reported in ***Again I incured significant cost due to this negligence and MRH has failed to prove that they made ANY attempt to remedy the issueSince I provided tickets and have received responses, and was denied compensation under Texas Property code section SecLANDLORD LIABILITY AND TENANT REMEDIES; NOTICE AND TIME FOR REPAIRI have asked many times for MRH to prove otherwise, but they either refuse to provide the legal documentation or do not answer the questionAs reported before, this issue is outstanding from the last tenants and MRH's negligenceThis negligence extends beyond the A/C issues, but I have not incurred significant cost ($X,XXX) and pain and suffering for those other issues The are simply offering it repair it now that it cannot be troubleshot properly since it is our of the summer season and excessive heatMy complaint stands, I had to buy A/C units and pay a excessive power bill for their non-functioning A/C unit that they refused to repairI seek documentation providing when my requests were received, why there was a delay, and why I have yet to receive a single written explanation of the issues as required by law Attached is the required documentation I have provided before, for what a landlord must comply legallyI look forward to my questions being answered since they have not been Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Again the business has just dodged the question and put words in my mouthWhat I said to the vendor was, my requests were not being read properly, and requested the vendor communicate to the business to fully read my message and complaint, and have them respond in writing, (as required by law yet again), on the Revdex.com website to my responseThis vendor also can barely communicate in English further created issues with the repair If you read in my complaint I was clear that there is expenses I have incurred by your negligenceThe vendor who called me was the vendor whom damaged the A/C and resulted in myself incurring thousands of dollars in personal expenses as a result of your inability to response, and choose a proper vendorThe choice to call the vendor occurred AFTER I responded to the Revdex.com complaintI have the phone date/time stamp to prove itThis vendors has also told me a direct lie in ***, and delayed the repair weeks by himself and the business not communicating Yet again you waited till summer was over, and a day in which it was pouring down rain to respondToday it is degrees and the A/C obviously isn't needed I request again that my (dodged) questions be answered before this matter becomes a legal issue and goes to arbitrationIf this continues, that is what I recommend I also request that the business stop trying to corner me and incriminate me as refusing serviceA faulty A/C unit cannot be troubleshot when there is not any heat to exchange, meaning when it is cold outsideA/C units must have load to be properly testedYour vendor [redacted] told me this information and also documented the case properlyThis is one of the pieces of documentation I have requested [redacted]
Dear Sir or Madam, Please be advised that Managerenthouses.com, Inc("MRH") has worked diligently to rectify the air conditioner issue raised by [redacted] in his [redacted] Revdex.com complaint MRH is legally and contractually prevented from expending more than $on any single maintenance issue without first receiving the property owner's express consentObtaining this authorization occasionally does not occur at the pace expected by the tenantMRH did send out a contractor to repair the underperforming AC unit At the same time, MRH sought permission from the property owner to replace the unit if the repair was not able to resolve the problem MRH has learned from the tenant that the repair performed by [redacted] has resolved the AC problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir or Madam,
As of today *** ** ***, I have not gotten a letter or any other form of communication from manage rent houses or their lawyerBut in response to thisMr. *** mrh has had more than enough time to contact the owner this issue has been going on for a year, so does that mean mrh has not had any type of contact with their client for that long? And if you have spoken with them why did I not hear from mrh on this matter until I got mad enough to reach out to the Revdex.com for help ? My unfortunate situation was caused by mrhs failure to answer my request for repair in a timley mannerAs Mr. *** stated on his way out of the door on *** at 12:15pm " They told me it wasnt this bad" MRH IS IN THE WRONG AND THEY NEED TO MAKE THIS RIGHT
The undersigned is legal counsel to Managerenthouses.com, Inc("MRH"). My client has asked me to respond to the complaint filed with the Revdex.com by *** *** regarding his tenancy at *** *** *** *** ** *** ***.*** *** complains that the gas stove in his rental
property developed a leak and his property manager, MRH, did not respond in accordance with his expectations. It is the position of my client that it acted in accordance with the terms of its management agreement with its property owner client and with accepted property management practices dictated by the Texas Real Estate Commission. Upon learning of the gas leak at the subject property, MRH promptly sent maintenance personnel to remedy the problem. In most cases, a stove problem is remedied by replacement of the defective or worn out parts. It is the contractual and moral obligation of the management company to attempt to remedy maintenance issues in the most practical and economical manner. When MRH became aware that the replacement of stove parts was insufficient to remedy the gas leak, it had its vender replace the existing gas stove with a new stove purchased from ***. This stove was sold at a discount because sit was slightly scratched/dented but it was a new stove. Apparently, the *** stove that was installed was defective. Upon learning of this problem, MRH had its vender replace the new *** stove with another new *** stove. Following the installation of the second stove, MRH had the gas company insect the new unit to insure it was free from gas leaks. The gas company has assured MRH and its tenant that the stove problem has been resolved.My client acted promptly to resolve the Tenant's maintenance issue. It acted in accordance with its obligations as a property manager to the Tenant and acted in the most economically prudent manner for its property owner client. MRH apologizes to the Tenant for being without a stove for a short period of time, but it cannot be held responsible for matters that are beyond its control. Best regards,*** ***Attorney for MRH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
What is the next course of action regarding this message? Do I respond to you with my rebuttal or does a Revdex.com employee need to review and arbitrate this situation? I have legal proof of my claim required under Section of the Texas property code, which they violated sections 92.052, 92.053, 92.056, 92.0561, & The property code is attached in a PDF format
*** ***
MANAGErenthouses.com has offered to replace the entire ac cooling system, however, when the ac vendor *** * **., contacted the vendor to schedule the replacement the tenant advised the vendor that the a/c was working properly and that it did not require replacement
Since then the tenant did not notify our firm separately that the a/c still did not work
We will schedule the a/c replacement at tenant's convenience as soon as advised by the tenant of a mutually acceptable date to proceed
Thank you,
*** ***
As we communicated to Revdex.com before MANAGErenthouses.com has offered to replace the a/c system at the property in which the tenant residesThe vendor assigned to replace the a/c system called the tenant, yet again, today, to schedule the appointment to replace the a/c, however, the tenant advised the vendor that he would not talk to him
Thank you,
*** ***
The ManageRentHouses.com has yet again specifically ignored the nature of the complaint and the questions that creates the issue, ie the 6 month delay in repairs, the failure to give written notification, and possibly the failure to keep proper documentation of the vendors legal right to work on A/C units. As a direct result of their negligence and refusal to give a second opinion the damages occurred. I have spoken with a previous tenant who experiences the same issue, and took it to the court system with the party of "MRH" never making an appearance.
The house has not been maintained by the company and as a direct result conplicated troubleshooting and worsened the problem. I have recorded conversations and documentation to support my claim. I have yet to see a single piece of documentation from MRH other than hearsay. There is a reason I brought it to the Revdex.com's attention and that is because they would not respond to me, and accordingn to the law that is illegal under the previously mentioned segments.
Again without any proof of their claim, I don't see any reason this should be resolved. I am not sure whom [redacted] is, but I can say some of the things mentioned by his claim are not correct.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
In my complaint it references that the unit was NOT examined until [redacted]. The Texas property code REQUIRES the landlord to repair of remedy a Health and Safety issue within 5 days. This did not happen till [redacted] and was reported in [redacted]. Again I incured significant cost due to this negligence and MRH has failed to prove that they made ANY attempt to remedy the issue. Since I provided 7 tickets and have received 0 responses, and was denied compensation under Texas Property code section Sec. 92.056. LANDLORD LIABILITY AND TENANT REMEDIES; NOTICE AND TIME FOR REPAIR. I have asked many times for MRH to prove otherwise, but they either refuse to provide the legal documentation or do not answer the question. As reported before, this issue is outstanding from the last 2 tenants and MRH's negligence. This negligence extends beyond the A/C issues, but I have not incurred significant cost ($X,XXX) and pain and suffering for those other issues.
The are simply offering it repair it now that it cannot be troubleshot properly since it is our of the summer season and excessive heat. My complaint stands, I had to buy 2 A/C units and pay a excessive power bill for their non-functioning A/C unit that they refused to repair. I seek documentation providing when my requests were received, why there was a delay, and why I have yet to receive a single written explanation of the issues as required by law.
Attached is the required documentation I have provided before, for what a landlord must comply legally. I look forward to my questions being answered since they have not been.
Regards,
Sent: Monday, September [redacted] 2014 9:47 AM
To: drteam
Cc: [redacted]
Subject: Revdex.com Case No. [redacted]/[redacted]
Dear Sir or Madam,
I am the attorney for Managerenthouses.com, Inc....
(“MRH”). My client has asked me to respond to a Revdex.com complaint filed against MRH by [redacted] A. [redacted].
Attached is a letter that was sent to Ms. [redacted] on or about [redacted] responding to her complaint. As the letter indicates, MRH would very much like to take all necessary steps to resolve the water leaks for which Ms. [redacted] complains but the property’s owner has not approved the repair request. My client does not dispute the complaints of leaking water but is contractually prevented from spending more than $200.00 without the property owner’s consent. The property’s owner is either unwilling or unable to approve the sums necessary to rectify the water leakage.
We are sympathetic to Ms. [redacted]’s situation and have offered to terminate her lease without penalty if she chooses to move elsewhere. We understand that the situation Ms. [redacted] finds herself is unfortunate. All my client is in the position to do, however, is to simply let her out of her lease so that she can escape the problems she is having with her rental unit.
Dear Sir or Madam,
Please be advised that Managerenthouses.com, Inc. ("MRH") has worked diligently to rectify the air conditioner issue raised by [redacted] in his [redacted] Revdex.com complaint. MRH is legally and contractually prevented from expending more than $200.00 on any single...
maintenance issue without first receiving the property owner's express consent. Obtaining this authorization occasionally does not occur at the pace expected by the tenant. MRH did send out a contractor to repair the underperforming AC unit. At the same time, MRH sought permission from the property owner to replace the unit if the repair was not able to resolve the problem. MRH has learned from the tenant that the repair performed by [redacted] has resolved the AC problem.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Again the business has just dodged the question and put words in my mouth. What I said to the vendor was, my requests were not being read properly, and requested the vendor communicate to the business to fully read my message and complaint, and have them respond in writing, (as required by law yet again), on the Revdex.com website to my response. This vendor also can barely communicate in English further created issues with the repair.
If you read in my complaint I was clear that there is expenses I have incurred by your negligence. The vendor who called me was the vendor whom damaged the A/C and resulted in myself incurring thousands of dollars in personal expenses as a result of your inability to response, and choose a proper vendor. The choice to call the vendor occurred AFTER I responded to the Revdex.com complaint. I have the phone date/time stamp to prove it. This vendors has also told me a direct lie in [redacted], and delayed the repair 4 weeks by himself and the business not communicating.
Yet again you waited till summer was over, and a day in which it was pouring down rain to respond. Today it is 70 degrees and the A/C obviously isn't needed.
I request again that my (dodged) questions be answered before this matter becomes a legal issue and goes to arbitration. If this continues, that is what I recommend.
I also request that the business stop trying to corner me and incriminate me as refusing service. A faulty A/C unit cannot be troubleshot when there is not any heat to exchange, meaning when it is cold outside. A/C units must have load to be properly tested. Your vendor [redacted] told me this information and also documented the case properly. This is one of the pieces of documentation I have requested.
[redacted]
Please be advised that Managerenthouses.com, Inc. has learned that the rental property subject to the complaint of [redacted] has been posted for foreclosure by the property owner's mortgage company. While it is possible that the property owner will bring the mortgage current and cure his/her default, in all likelihood the property will be sold at a foreclose sale in the coming weeks. It is clear that the property owner's failure to rectify maintenance issues with the property was due to financial inability and not the result of insouciance towards the complaints of the tenant. Ms. [redacted] should understand that the financial responsibility for maintenance of the property is that of the property owner and not his management company.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In my complaint it references that the unit was NOT examined until [redacted] The Texas property code REQUIRES the landlord to repair of remedy a Health and Safety issue within daysThis did not happen till [redacted] and was reported in ***Again I incured significant cost due to this negligence and MRH has failed to prove that they made ANY attempt to remedy the issueSince I provided tickets and have received responses, and was denied compensation under Texas Property code section SecLANDLORD LIABILITY AND TENANT REMEDIES; NOTICE AND TIME FOR REPAIRI have asked many times for MRH to prove otherwise, but they either refuse to provide the legal documentation or do not answer the questionAs reported before, this issue is outstanding from the last tenants and MRH's negligenceThis negligence extends beyond the A/C issues, but I have not incurred significant cost ($X,XXX) and pain and suffering for those other issues The are simply offering it repair it now that it cannot be troubleshot properly since it is our of the summer season and excessive heatMy complaint stands, I had to buy A/C units and pay a excessive power bill for their non-functioning A/C unit that they refused to repairI seek documentation providing when my requests were received, why there was a delay, and why I have yet to receive a single written explanation of the issues as required by law Attached is the required documentation I have provided before, for what a landlord must comply legallyI look forward to my questions being answered since they have not been Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Again the business has just dodged the question and put words in my mouthWhat I said to the vendor was, my requests were not being read properly, and requested the vendor communicate to the business to fully read my message and complaint, and have them respond in writing, (as required by law yet again), on the Revdex.com website to my responseThis vendor also can barely communicate in English further created issues with the repair If you read in my complaint I was clear that there is expenses I have incurred by your negligenceThe vendor who called me was the vendor whom damaged the A/C and resulted in myself incurring thousands of dollars in personal expenses as a result of your inability to response, and choose a proper vendorThe choice to call the vendor occurred AFTER I responded to the Revdex.com complaintI have the phone date/time stamp to prove itThis vendors has also told me a direct lie in ***, and delayed the repair weeks by himself and the business not communicating Yet again you waited till summer was over, and a day in which it was pouring down rain to respondToday it is degrees and the A/C obviously isn't needed I request again that my (dodged) questions be answered before this matter becomes a legal issue and goes to arbitrationIf this continues, that is what I recommend I also request that the business stop trying to corner me and incriminate me as refusing serviceA faulty A/C unit cannot be troubleshot when there is not any heat to exchange, meaning when it is cold outsideA/C units must have load to be properly testedYour vendor [redacted] told me this information and also documented the case properlyThis is one of the pieces of documentation I have requested [redacted]
Dear Sir or Madam, Please be advised that Managerenthouses.com, Inc("MRH") has worked diligently to rectify the air conditioner issue raised by [redacted] in his [redacted] Revdex.com complaint MRH is legally and contractually prevented from expending more than $on any single maintenance issue without first receiving the property owner's express consentObtaining this authorization occasionally does not occur at the pace expected by the tenantMRH did send out a contractor to repair the underperforming AC unit At the same time, MRH sought permission from the property owner to replace the unit if the repair was not able to resolve the problem MRH has learned from the tenant that the repair performed by [redacted] has resolved the AC problem
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
Dear Sir or Madam,
As of today *** ** ***, I have not gotten a letter or any other form of communication from manage rent houses or their lawyerBut in response to thisMr. *** mrh has had more than enough time to contact the owner this issue has been going on for a year, so does that mean mrh has not had any type of contact with their client for that long? And if you have spoken with them why did I not hear from mrh on this matter until I got mad enough to reach out to the Revdex.com for help ? My unfortunate situation was caused by mrhs failure to answer my request for repair in a timley mannerAs Mr. *** stated on his way out of the door on *** at 12:15pm " They told me it wasnt this bad" MRH IS IN THE WRONG AND THEY NEED TO MAKE THIS RIGHT
The undersigned is legal counsel to Managerenthouses.com, Inc("MRH"). My client has asked me to respond to the complaint filed with the Revdex.com by *** *** regarding his tenancy at *** *** *** *** ** *** ***.*** *** complains that the gas stove in his rental
property developed a leak and his property manager, MRH, did not respond in accordance with his expectations. It is the position of my client that it acted in accordance with the terms of its management agreement with its property owner client and with accepted property management practices dictated by the Texas Real Estate Commission. Upon learning of the gas leak at the subject property, MRH promptly sent maintenance personnel to remedy the problem. In most cases, a stove problem is remedied by replacement of the defective or worn out parts. It is the contractual and moral obligation of the management company to attempt to remedy maintenance issues in the most practical and economical manner. When MRH became aware that the replacement of stove parts was insufficient to remedy the gas leak, it had its vender replace the existing gas stove with a new stove purchased from ***. This stove was sold at a discount because sit was slightly scratched/dented but it was a new stove. Apparently, the *** stove that was installed was defective. Upon learning of this problem, MRH had its vender replace the new *** stove with another new *** stove. Following the installation of the second stove, MRH had the gas company insect the new unit to insure it was free from gas leaks. The gas company has assured MRH and its tenant that the stove problem has been resolved.My client acted promptly to resolve the Tenant's maintenance issue. It acted in accordance with its obligations as a property manager to the Tenant and acted in the most economically prudent manner for its property owner client. MRH apologizes to the Tenant for being without a stove for a short period of time, but it cannot be held responsible for matters that are beyond its control. Best regards,*** ***Attorney for MRH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
What is the next course of action regarding this message? Do I respond to you with my rebuttal or does a Revdex.com employee need to review and arbitrate this situation? I have legal proof of my claim required under Section of the Texas property code, which they violated sections 92.052, 92.053, 92.056, 92.0561, & The property code is attached in a PDF format
*** ***
MANAGErenthouses.com has offered to replace the entire ac cooling system, however, when the ac vendor *** * **., contacted the vendor to schedule the replacement the tenant advised the vendor that the a/c was working properly and that it did not require replacement
Since then the tenant did not notify our firm separately that the a/c still did not work
We will schedule the a/c replacement at tenant's convenience as soon as advised by the tenant of a mutually acceptable date to proceed
Thank you,
*** ***
As we communicated to Revdex.com before MANAGErenthouses.com has offered to replace the a/c system at the property in which the tenant residesThe vendor assigned to replace the a/c system called the tenant, yet again, today, to schedule the appointment to replace the a/c, however, the tenant advised the vendor that he would not talk to him
Thank you,
*** ***
Dr Team,
The ManageRentHouses.com has yet again specifically ignored the nature of the complaint and the questions that creates the issue, ie the 6 month delay in repairs, the failure to give written notification, and possibly the failure to keep proper documentation of the vendors legal right to work on A/C units. As a direct result of their negligence and refusal to give a second opinion the damages occurred. I have spoken with a previous tenant who experiences the same issue, and took it to the court system with the party of "MRH" never making an appearance.
The house has not been maintained by the company and as a direct result conplicated troubleshooting and worsened the problem. I have recorded conversations and documentation to support my claim. I have yet to see a single piece of documentation from MRH other than hearsay. There is a reason I brought it to the Revdex.com's attention and that is because they would not respond to me, and accordingn to the law that is illegal under the previously mentioned segments.
Again without any proof of their claim, I don't see any reason this should be resolved. I am not sure whom [redacted] is, but I can say some of the things mentioned by his claim are not correct.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
In my complaint it references that the unit was NOT examined until [redacted]. The Texas property code REQUIRES the landlord to repair of remedy a Health and Safety issue within 5 days. This did not happen till [redacted] and was reported in [redacted]. Again I incured significant cost due to this negligence and MRH has failed to prove that they made ANY attempt to remedy the issue. Since I provided 7 tickets and have received 0 responses, and was denied compensation under Texas Property code section Sec. 92.056. LANDLORD LIABILITY AND TENANT REMEDIES; NOTICE AND TIME FOR REPAIR. I have asked many times for MRH to prove otherwise, but they either refuse to provide the legal documentation or do not answer the question. As reported before, this issue is outstanding from the last 2 tenants and MRH's negligence. This negligence extends beyond the A/C issues, but I have not incurred significant cost ($X,XXX) and pain and suffering for those other issues.
The are simply offering it repair it now that it cannot be troubleshot properly since it is our of the summer season and excessive heat. My complaint stands, I had to buy 2 A/C units and pay a excessive power bill for their non-functioning A/C unit that they refused to repair. I seek documentation providing when my requests were received, why there was a delay, and why I have yet to receive a single written explanation of the issues as required by law.
Attached is the required documentation I have provided before, for what a landlord must comply legally. I look forward to my questions being answered since they have not been.
Regards,
Sent: Monday, September [redacted] 2014 9:47 AM
To: drteam
Cc: [redacted]
Subject: Revdex.com Case No. [redacted]/[redacted]
Dear Sir or Madam,
I am the attorney for Managerenthouses.com, Inc....
(“MRH”). My client has asked me to respond to a Revdex.com complaint filed against MRH by [redacted] A. [redacted].
Attached is a letter that was sent to Ms. [redacted] on or about [redacted] responding to her complaint. As the letter indicates, MRH would very much like to take all necessary steps to resolve the water leaks for which Ms. [redacted] complains but the property’s owner has not approved the repair request. My client does not dispute the complaints of leaking water but is contractually prevented from spending more than $200.00 without the property owner’s consent. The property’s owner is either unwilling or unable to approve the sums necessary to rectify the water leakage.
We are sympathetic to Ms. [redacted]’s situation and have offered to terminate her lease without penalty if she chooses to move elsewhere. We understand that the situation Ms. [redacted] finds herself is unfortunate. All my client is in the position to do, however, is to simply let her out of her lease so that she can escape the problems she is having with her rental unit.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
Tele: ###-###-####
Fax: ###-###-####
[redacted]
[redacted] [redacted]
My A/C Issues still exist, this includes all billing issues, negligence, property code violations, and all issues with "MRH's" Communication.
Dear Sir or Madam,
Please be advised that Managerenthouses.com, Inc. ("MRH") has worked diligently to rectify the air conditioner issue raised by [redacted] in his [redacted] Revdex.com complaint. MRH is legally and contractually prevented from expending more than $200.00 on any single...
maintenance issue without first receiving the property owner's express consent. Obtaining this authorization occasionally does not occur at the pace expected by the tenant. MRH did send out a contractor to repair the underperforming AC unit. At the same time, MRH sought permission from the property owner to replace the unit if the repair was not able to resolve the problem. MRH has learned from the tenant that the repair performed by [redacted] has resolved the AC problem.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Again the business has just dodged the question and put words in my mouth. What I said to the vendor was, my requests were not being read properly, and requested the vendor communicate to the business to fully read my message and complaint, and have them respond in writing, (as required by law yet again), on the Revdex.com website to my response. This vendor also can barely communicate in English further created issues with the repair.
If you read in my complaint I was clear that there is expenses I have incurred by your negligence. The vendor who called me was the vendor whom damaged the A/C and resulted in myself incurring thousands of dollars in personal expenses as a result of your inability to response, and choose a proper vendor. The choice to call the vendor occurred AFTER I responded to the Revdex.com complaint. I have the phone date/time stamp to prove it. This vendors has also told me a direct lie in [redacted], and delayed the repair 4 weeks by himself and the business not communicating.
Yet again you waited till summer was over, and a day in which it was pouring down rain to respond. Today it is 70 degrees and the A/C obviously isn't needed.
I request again that my (dodged) questions be answered before this matter becomes a legal issue and goes to arbitration. If this continues, that is what I recommend.
I also request that the business stop trying to corner me and incriminate me as refusing service. A faulty A/C unit cannot be troubleshot when there is not any heat to exchange, meaning when it is cold outside. A/C units must have load to be properly tested. Your vendor [redacted] told me this information and also documented the case properly. This is one of the pieces of documentation I have requested.
[redacted]
Please be advised that Managerenthouses.com, Inc. has learned that the rental property subject to the complaint of [redacted] has been posted for foreclosure by the property owner's mortgage company. While it is possible that the property owner will bring the mortgage current and cure his/her default, in all likelihood the property will be sold at a foreclose sale in the coming weeks. It is clear that the property owner's failure to rectify maintenance issues with the property was due to financial inability and not the result of insouciance towards the complaints of the tenant. Ms. [redacted] should understand that the financial responsibility for maintenance of the property is that of the property owner and not his management company.