Manasota Flooring was contracted to replace the carpet in one room with tile and old carpet with new carpet in the other roomsOne reason we picked Manasota Flooring over the other quotes we received was we were led to believe that the installers were their employees under their controlThe tile was scheduled for installation on 12/17/between and 10:Not only were they not here by 10:but we had to call them to find out where they wereThey said they would be here between 12pm and 2pmWhen no one was here by 3pm we called againAt 3:the installer, who was a subcontractor, called and said no one told him about the installation and he could not reschedule until the following Tuesday, 12/Any other time of year we would have been annoyed but we had a Christmas party scheduled, in part to show off our new tile, which we had to cancel because we have an open floorplan and the buibookcases we had to take apart to install the tile were just cumbersome to put back together then take apart againWhen the installer arrived on Tuesday the 22nd, he informed us that he had family in from town and would not be able to grout the tile until the Monday after Christmas, the 28th! Since we could not put the furniture and buibookcases back on the tile until two days after it was grouted, we had to move our Christmas celebration as well! After all this they called and asked us to pay the second half of what we owed them, BEFORE they started the carpet install! Needless to say we told them we would not pay until carpet installation was completed to our satisfactionWe also told them we expected a discount for the aggravation and misunderstanding with the tile jobThe carpet installation guys (also subcontractors) arrived on time but one guy hurt his knee and left around noonThe full cost of the job was around $on which they gave us a 10% discount on the tile portion only, amounting to $ We are satisfied with both installation jobs but the lack of communication and concern for the customer once they have your money would cause me to use someone else next time
The most poorly managed company I've ever dealt with I hired Manasota Flooring on Stin Bradenton to remove and replace wall to wall carpet in my retail store The salesman Bob B [redacted] came to my business three times- to measure, bid and collect a deposit Each time he measured the rectangular space and assured me the job was easy and could be done in a day It was important to have it done in one day to prevent disruption of the daily operation I removed all the furniture and fixtures to make the job even easier for them The installers showed up with no work order and had no idea what was to be done I was able to convince them to call Bob after a lengthy discussion about who's responsibility it was to know what to do The first crew left and a second crew came with Bob He seemed to be able to convey what needed to be done and left At 2:in the afternoon, hour before the job was to be completed, the installer informed me that they were short material and couldn't finish the job! How could you be short? It's a rectangular room that was measured three times! The installer called Bob to inform him of the shortage I heard nothing from Bob I called him, he said if the carpet was available they'd be back the next day I was unable to move all the fixtures back into place and unable to restock the store for business No one came the next days and no one called from Manasota Flooring to give me updates I called several times, speaking to the installer, the dispatcher of crews and finally a woman in the office who told me the carpet would not be finished until days after the job was scheduled to be done The installers finally finished the job and I waited to hear from Bob or anyone at Manasota Flooring about the poor performance and perhaps some compensation for it and my aggravation I heard nothing for over a month Salesman Bob then showed up at my store to collect a check for the balance of the job I told him if he wanted to get paid he should send the owner of the company over so I could give him/her a review of his company's performance Chris Q [redacted] called and identified himself as a Manager After I told him what happened and he rambled at length about his company's effort to be competent What company doesn't try to be good? Why would a customer who got terrible service want to hear that? Does that fix the problem? No week later the owner of the building I lease my store from told me that Manasota Flooring was threatening to put a lien on the property Unbelievable! After the owner of the building called Manasota Flooring to rip them for their stupid threat, Chris showed up in person at my store demanding payment I told him they should offer me something for my trouble His response was that they weren't going to charge me for the extra carpet they needed to finish the job He claimed that it cost $more in material to complete the jobThe total contract was $ If you assume the materials were half the cost of the job and labor was the other half, that would mean his salesman was almost 50% off in his bid How could that be when the competitive bid I got was $less than Manasota's bid? I chose Manasota over the other company because they are located less than mile from my business I think it's important to spend money in your own neighborhood I will never recommend anyone spend a dime with these is I paid the balance to keep the owner of my building from having to deal with these clowns, he doesn't deserve the hassle I will also be sure to share my experience with the thousands of people that frequent my business
I purchased carpet from mansota carpet Bradenton in February The installer did a horrible jobDamaged my furniture, walls, and carpet in another room Tied drapes in knots Mansota gave me cleaner to clean the carpet in other roomWould not do anything about damaged furniture or repair walls Would NOT recommend them for any flooring
Employs contractors not licensed with the state of florida to install paver patios I hired Jonathon ***, an employee of Manasota Flooring Inc to install a paver patio at my home He incorrectly installed the patio causing it to fall apart within a week of installation Bob at Manasota Flooring sent someone to look at it but then said that Mr [redacted] did not work for them I have recently been advised that Mr [redacted] is not licensed in the state of florida to do paver installation
We purchased a new home years ago through West Bay Homes and have had issues with our first floor laminate flooring since it was installedWe have had parts of the floor replaced and continued to have issuesRecently we had a warranty walk through our house and pointed out again the issues with the floor buckling and bubbling at the jointsA representative from Manasota Flooring (Shaw floor representative) came to our house to inspect the floor and saw the damageThey are now doing nothing with our floor because they State it is water damage even though the damage is in several rooms where there has never been waterThey installed the floor incorrectly and are now trying to get out of replacing itWest Bay Homes isn't being cooperative either so now we are stuck with a damaged floor that needs fixing/replacing that is just years old Product_Or_Service: New Home
Shoddy work Three weeks after we closed on a brand new home on March 7th, 2018, the shower floor tiles in of our bathrooms were soft and started to pop up while the grout was also starting to crackWe contacted the warranty department of Homes by West Bay and they sent Manasota Flooring to repair, since they originally installed our showersWe had to undergo many arguments for them to finally decide to fix both shower floorsThey broke apart the floor and took weeks to finally come back and put the floor back togetherThey left a wide grout line in one of the bathrooms and the color of the first row of tiles in the other bathroom did not match the rest, so I complained about the problemsAfter a few months, both shower floor grouts started to crack again and the floor became soft againManasota Flooring came for the 2nd time and said they were going to replace the floor tiles of one of the bathrooms but were not going to fix the bathroom with the tiles that did not match in
Manasota Flooring was contracted to replace the carpet in one room with tile and old carpet with new carpet in the other roomsOne reason we picked Manasota Flooring over the other quotes we received was we were led to believe that the installers were their employees under their controlThe tile was scheduled for installation on 12/17/between and 10:Not only were they not here by 10:but we had to call them to find out where they wereThey said they would be here between 12pm and 2pmWhen no one was here by 3pm we called againAt 3:the installer, who was a subcontractor, called and said no one told him about the installation and he could not reschedule until the following Tuesday, 12/Any other time of year we would have been annoyed but we had a Christmas party scheduled, in part to show off our new tile, which we had to cancel because we have an open floorplan and the buibookcases we had to take apart to install the tile were just cumbersome to put back together then take apart againWhen the installer arrived on Tuesday the 22nd, he informed us that he had family in from town and would not be able to grout the tile until the Monday after Christmas, the 28th! Since we could not put the furniture and buibookcases back on the tile until two days after it was grouted, we had to move our Christmas celebration as well! After all this they called and asked us to pay the second half of what we owed them, BEFORE they started the carpet install! Needless to say we told them we would not pay until carpet installation was completed to our satisfactionWe also told them we expected a discount for the aggravation and misunderstanding with the tile jobThe carpet installation guys (also subcontractors) arrived on time but one guy hurt his knee and left around noonThe full cost of the job was around $on which they gave us a 10% discount on the tile portion only, amounting to $ We are satisfied with both installation jobs but the lack of communication and concern for the customer once they have your money would cause me to use someone else next time
The most poorly managed company I've ever dealt with I hired Manasota Flooring on Stin Bradenton to remove and replace wall to wall carpet in my retail store The salesman Bob B [redacted] came to my business three times- to measure, bid and collect a deposit Each time he measured the rectangular space and assured me the job was easy and could be done in a day It was important to have it done in one day to prevent disruption of the daily operation I removed all the furniture and fixtures to make the job even easier for them The installers showed up with no work order and had no idea what was to be done I was able to convince them to call Bob after a lengthy discussion about who's responsibility it was to know what to do The first crew left and a second crew came with Bob He seemed to be able to convey what needed to be done and left At 2:in the afternoon, hour before the job was to be completed, the installer informed me that they were short material and couldn't finish the job! How could you be short? It's a rectangular room that was measured three times! The installer called Bob to inform him of the shortage I heard nothing from Bob I called him, he said if the carpet was available they'd be back the next day I was unable to move all the fixtures back into place and unable to restock the store for business No one came the next days and no one called from Manasota Flooring to give me updates I called several times, speaking to the installer, the dispatcher of crews and finally a woman in the office who told me the carpet would not be finished until days after the job was scheduled to be done The installers finally finished the job and I waited to hear from Bob or anyone at Manasota Flooring about the poor performance and perhaps some compensation for it and my aggravation I heard nothing for over a month Salesman Bob then showed up at my store to collect a check for the balance of the job I told him if he wanted to get paid he should send the owner of the company over so I could give him/her a review of his company's performance Chris Q [redacted] called and identified himself as a Manager After I told him what happened and he rambled at length about his company's effort to be competent What company doesn't try to be good? Why would a customer who got terrible service want to hear that? Does that fix the problem? No week later the owner of the building I lease my store from told me that Manasota Flooring was threatening to put a lien on the property Unbelievable! After the owner of the building called Manasota Flooring to rip them for their stupid threat, Chris showed up in person at my store demanding payment I told him they should offer me something for my trouble His response was that they weren't going to charge me for the extra carpet they needed to finish the job He claimed that it cost $more in material to complete the jobThe total contract was $ If you assume the materials were half the cost of the job and labor was the other half, that would mean his salesman was almost 50% off in his bid How could that be when the competitive bid I got was $less than Manasota's bid? I chose Manasota over the other company because they are located less than mile from my business I think it's important to spend money in your own neighborhood I will never recommend anyone spend a dime with these i
s I paid the balance to keep the owner of my building from having to deal with these clowns, he doesn't deserve the hassle I will also be sure to share my experience with the thousands of people that frequent my business
I purchased carpet from mansota carpet Bradenton in February The installer did a horrible jobDamaged my furniture, walls, and carpet in another room Tied drapes in knots Mansota gave me cleaner to clean the carpet in other roomWould not do anything about damaged furniture or repair walls Would NOT recommend them for any flooring
Employs contractors not licensed with the state of florida to install paver patios I hired Jonathon ***, an employee of Manasota Flooring Inc to install a paver patio at my home He incorrectly installed the patio causing it to fall apart within a week of installation Bob at Manasota Flooring sent someone to look at it but then said that Mr [redacted] did not work for them I have recently been advised that Mr [redacted] is not licensed in the state of florida to do paver installation
We purchased a new home years ago through West Bay Homes and have had issues with our first floor laminate flooring since it was installedWe have had parts of the floor replaced and continued to have issuesRecently we had a warranty walk through our house and pointed out again the issues with the floor buckling and bubbling at the jointsA representative from Manasota Flooring (Shaw floor representative) came to our house to inspect the floor and saw the damageThey are now doing nothing with our floor because they State it is water damage even though the damage is in several rooms where there has never been waterThey installed the floor incorrectly and are now trying to get out of replacing itWest Bay Homes isn't being cooperative either so now we are stuck with a damaged floor that needs fixing/replacing that is just years old Product_Or_Service: New Home
Shoddy work Three weeks after we closed on a brand new home on March 7th, 2018, the shower floor tiles in of our bathrooms were soft and started to pop up while the grout was also starting to crackWe contacted the warranty department of Homes by West Bay and they sent Manasota Flooring to repair, since they originally installed our showersWe had to undergo many arguments for them to finally decide to fix both shower floorsThey broke apart the floor and took weeks to finally come back and put the floor back togetherThey left a wide grout line in one of the bathrooms and the color of the first row of tiles in the other bathroom did not match the rest, so I complained about the problemsAfter a few months, both shower floor grouts started to crack again and the floor became soft againManasota Flooring came for the 2nd time and said they were going to replace the floor tiles of one of the bathrooms but were not going to fix the bathroom with the tiles that did not match in