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Manassas Honda-Kawasaki

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Manassas Honda-Kawasaki Reviews (8)

5/30/ In response to the letter we received from you, the name listed as the customer information does not match any customer that has purchased a motorcycle from [redacted] Honda [redacted] We did sell a Honda [redacted] to a person who had a similar complaint and as was noted, we asked the customer to return the motorcycle so we could see the issues presented and come up with an equitable solution to the problem That motorcycle was inspected by a Virginia Licensed State Inspector and passed according to the laws set forth by the State of Virginia I personally inspected the motorcycle and rode the motorcycle the day it was purchased and found no leaking front fork seals The customer purchased this pre-owned unit that had been inspected from [redacted] on 4/12/paying cash It was noted on the “Bill of Sale” that it was being purchased “as-is” and the customer signed the document There is no implied warranty associated with any “pre-owned” vehicle [redacted] sells [redacted] does sell Pre-Owned Motorcycle Protection Plans which was waived by the customer [redacted] does strive in any way possible to resolve any problems with any used vehicle in an equitable way The customer refused to bring the motorcycle to our dealership for us to inspect after calling and complaining We welcomed any authorized Honda Motorcycle Dealership near his home to inspect the motorcycle and call us and still will welcome any communication from an authorized Honda Motorcycle Dealership Sincerely, [redacted] , General Manager [redacted] Honda [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This purchase was made by [redacted] * [redacted] We contacted the business twice to resolve the matter and were quoted astronomical prices to repair it, never asked to bring the bike in to be 'looked at.' The bike was inspected by the dealership themselvesWhile we purchased the bike as is, a broke fork seal WOULD NOT pass Virginia inspection, and should not have been soldWe now reside in FLORIDA, and cannot bring the bike back to be 'looked at.' We inquired about a resolution weeks prior to moving and were brushed off The manager also tried to trick us into admittance of blame by saying we did wheelies on the bike to cause the damage, which we did notThe bike is too strong and it is far too dangerousUnder no circumstances should a bike with broken fork seals be sold as it WOULD NOT pass a Virginia inspection, though the dealership conducted this inspection, and if so, should the buyer be required to pay for the repair when it was damaged upon purchaseWe are requesting that the dealership cover the repairs at a reputable repair shop local to us nowWe are more than willing to obtain multiple quotes, to find the best deal Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The customer never refused to being the bike in. It was not requested. What was stated by the dealerships service team was that if we wanted to get it repaired by them they would charge $600 and pay half. We called over dealerships to price around and was told it costs no more than $400 to repair something like this. Other Honda dealerships stated this. Specifically Honda [redacted] of [redacted]. The dealership chose to wait until we contacted the Revdex.com to offer an examination, after being told that we have moved 18 hours away. Paying half of the cost is not acceptable. The problem is not due to anything done on our account and the bike was this way upon purchase, which was purchased 'as is' though broken fork seals would NEVER pass inspection. We want the dealership to cover full repair costs, and we will price around to as many reputable dealers as necessary to find the best pricing. 
Regards,
[redacted]

As was noted in the first response, if the customer takes the motorcycle to an Authorized Honda Dealership, we will talk to the service manager at the dealership and discuss the appropriate actions.  If the dealership determines there is a problem, we will cover 1/2 of the repair bill for repairing the fork seals only.  We strive to make our customers happy and since the customer refused to bring us the motorcycle for examination, this is the best we can do.Sincerely,[redacted], General Manager[redacted] Honda [redacted]

5/30/2014
In response to the letter we received from you, the name
listed as the customer information does not match any customer that has
purchased a motorcycle from [redacted] Honda [redacted].  We did sell a 2008 Honda [redacted] to a
person who had a similar complaint and as was noted, we asked the customer to
return the motorcycle so we could see the issues presented and come up with an
equitable solution to the problem.  That
motorcycle was inspected by a Virginia Licensed State Inspector and passed
according to the laws set forth by the State of Virginia. 
I personally inspected the motorcycle and rode the motorcycle the day it
was purchased and found no leaking front fork seals.
 The customer purchased this pre-owned unit that had been
inspected from [redacted] on 4/12/2014 paying cash. 
It was noted on the “Bill of Sale” that it was being purchased “as-is”
and the customer signed the document. 
There is no implied warranty associated with any “pre-owned” vehicle
[redacted] sells.  [redacted] does sell Pre-Owned Motorcycle
Protection Plans which was waived by the customer.  [redacted] does strive in any way possible to
resolve any problems with any used vehicle in an equitable way.  The customer refused to bring the motorcycle
to our dealership for us to inspect after calling and complaining.  We welcomed any authorized Honda Motorcycle
Dealership near his home to inspect the motorcycle and call us and still will
welcome any communication from an authorized Honda Motorcycle Dealership.
 
Sincerely,
 
[redacted], General Manager
[redacted] Honda [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This purchase was made by [redacted]. We contacted the business twice to resolve the matter and were quoted astronomical prices to repair it, never asked to bring the bike in to be 'looked at.' The bike was inspected by the dealership themselves. While we purchased the bike as is, a broke fork seal WOULD NOT pass Virginia inspection, and should not have been sold. We now reside in FLORIDA, and cannot bring the bike back to be 'looked at.' We inquired about a resolution weeks prior to moving and were brushed off. 
The manager also tried to trick us into admittance of blame by saying we did wheelies on the bike to cause the damage, which we did not... The bike is too strong and it is far too dangerous. Under no circumstances should a bike with broken fork seals be sold as it WOULD NOT pass a Virginia inspection, though the dealership conducted this inspection, and if so, should the buyer be required to pay for the repair when it was damaged upon purchase. We are requesting that the dealership cover the repairs at a reputable repair shop local to us now. We are more than willing to obtain multiple quotes, to find the best deal. 
Regards,
[redacted]

Review: A 2008 Honda [redacted] was purchased from this location. We live in Maryland, and drove the two hours to [redacted] to purchase this motorcycle. It was a good price, at just under $8,000 - so we jumped on it. The location had done their own inspection, and had us our the door in a little over a hour - they stayed open late for the sale, and to make sure we left with a bike, which was great.

5 days after buying that bike, we took it to have an aftermarket exhaust installed, and a new tail light - not because anything was wrong with the stock parts, we just wanted something new and different. Upon getting these parts installed, we received a phone call stating 'your front forks are leaking fluid onto your brakes.' This bike was 5 days old. If forks are leaking, a bike will NOT pass inspection, this bike has been ridden 2 of the 5 days that it has been in our possession. The fork seals are broken on the front of this bike, causing it to leak fluid - this happens when someone does a wheelie and slams the bike down hard on the ground multiple times. This is NOT something myself, nor my significant other partake in, especially not with such a powerful bike that we are just learning to maneuver.

We called the location, and told them about the situation... expecting them to tell us 'our mistake, we will fix it.' Instead, they quoted us an astronomical price of $600 to fix it but they would 'cut it in half just for us'... curious, we called around to local Honda dealerships, and were quoted $400 by each one, and told that this place is obviously trying to scam us.

This business utilized their right to complete an inspection, to falsely pass a motorcycle solely to get a sale... This is completely unsafe, liquid leaking on brakes could cause us to not be able to stop, and cause a severe accident. We cannot ride this bike any longer without the repairs, and refuse to pay anything for a bike that was new to us, and falsely passed during inspection just so the dealership could make money.

When calling on Wednesday, 23 April, 2014 - we spoke with someone in the Finance department, who told us we purchased a bike 'as is' and signed a paper stating so, but we DID NOT waive any right to warranty, or repair. Even so, buying a bike that is 'as is' is one thing, but buying a bike that should have NEVER passed inspection is a different story. Having leaking forks, will cause a bike to fail inspection.Desired Settlement: Initially, we contacted the dealership with plenty of time to receive a repair before moving to Florida on 2 May, 2014. However, now, there is no time for a repair by the dealership at no cost to us before we leave. The outcome we seek, is that the dealership covers the cost of a repair at a local, reputable dealership, once we arrive in Florida this coming week. We are more than willing to obtain three estimates from local businesses to find the lowest cost possible.

Business

Response:

5/30/2014

In response to the letter we received from you, the name

listed as the customer information does not match any customer that has

purchased a motorcycle from [redacted] Honda [redacted]. We did sell a 2008 Honda [redacted] to a

person who had a similar complaint and as was noted, we asked the customer to

return the motorcycle so we could see the issues presented and come up with an

equitable solution to the problem. That

motorcycle was inspected by a Virginia Licensed State Inspector and passed

according to the laws set forth by the State of Virginia.

I personally inspected the motorcycle and rode the motorcycle the day it

was purchased and found no leaking front fork seals.

The customer purchased this pre-owned unit that had been

inspected from [redacted] on 4/12/2014 paying cash.

It was noted on the “Bill of Sale” that it was being purchased “as-is”

and the customer signed the document.

There is no implied warranty associated with any “pre-owned” vehicle

[redacted] sells. [redacted] does sell Pre-Owned Motorcycle

Protection Plans which was waived by the customer. [redacted] does strive in any way possible to

resolve any problems with any used vehicle in an equitable way. The customer refused to bring the motorcycle

to our dealership for us to inspect after calling and complaining. We welcomed any authorized Honda Motorcycle

Dealership near his home to inspect the motorcycle and call us and still will

welcome any communication from an authorized Honda Motorcycle Dealership.

Sincerely,

[redacted], General Manager

[redacted] Honda [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On Oct 2, 2013 I purchased a motorcycle from this dealer. Upon review of my paperwork I was shorted a minimum of a $300 rebate plus documents were changed and forged after I left the dealership. I have tried several times to solve problem with the dealer but have had no luck.

The salesman also neglected to disclose physical damage done to the motorcycle until after I was done in the finance office. They "gave me" a storage bag to cover the scratch.Desired Settlement: a minimum of a refund of $300 for the rebate plus an additional $500 to cover my time, expenses and aggravation

to try and get this situation resolved. I have also contacted the finance company that motorcycle was financed through and they are currently handling through their fraud department.

I have also contacted the motorcycle manufacturer customer service department. I also am contacting legal representation and local authorities since fraud and forgery have been committed.

Consumer

Response:

Please be advised that I have updated my complaint and removed the information regarding the $500 in "damages"

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Description: Motorcycles - Dealers, Motorcycles - Repairing & Service, Motorcycles - Supplies & Parts

Address: 9105 Mathis Ave, Manassas, Virginia, United States, 20110

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