On 1/25/16, My husband and I purchased a used *** from Mancari ***We had a poor experience with Mancari'sFirst of all, my husband spoke to Gus *** about the vehicleWe came on 1/22/to view the vehicleGus came with usHe informed us the car had a bad engine and various other detailsWe did not agree with this recommendation but asked about an extended warrantyGus stated if we purchased the vehicle, an extended warranty was availableWe sat down to negotiate which ended up with us paying full price for the car, no extended warranty existing since this is a "wholesale car" and various other liesThe car did not come with a working driver side mirror which Gus made various promises about fixingWhen it actually came to purchase the vehicle, he did not fulfill a single promiseHe then insisted we write "VEHICLE HAS BAD ENGINE" on all the sale documentsWe decided to have the car brought in for further inspectionGus stated he would be happy to take it over to *** *** for a inspectionWe went with this planOn 1/23/16, we call and ask speak to GusThe salesman are in some perfectly timed meeting at 9am in the morningWe eventually reach Gus and he refuses to bring it in because they are busyWe end up having to wait until Monday because Gus is the perfect politician, he lies with a straight face!
The car goes in and is inspectedIt is deemed perfectWe agree to buy it and want to pay cash for our purchaseWe return to the dealer on 1/25/to purchase the vehicleWe end up dealing with Martin *** who is a great person but happens to work for a shady companyAnyways, Gus is still running around telling liesWe are proceeding with buying the car and they want our social security number and have us start filling out a credit reportWe are not financing the vehicleI refuse to give my social security number and they make various threatsThey promise to not run the credit score, they have to verify I am not a terrorist, it is the law, etcIt is actually not the law and they refuse to show me the law because "they don't have to show me the law." Then they ask all kinds of information like our place of employment, again we are paying cashThere are other ways to prove I am not a terroristI was forced against my will and better judgment to give my social security to purchase a vehicle from crooks in IllinoisI called various other dealerships and all confirmed that there is no law about social security numbers being given to purchase a vehicle in cashThe transaction is less than $10,and therefore does not require a social security numberThe finance manager Fernando was kind of abrupt at first and was not showing me any laws or policies related to the social security number issue as wellThey stated they have rules to follow yet failed to show me what these exact rules are and why they follow themI have never given my social security number when paying all cash for a vehicleThey refuse to explain what occurred and why I was treated so poorlyThey refuse to apologize about this situationI will never purchase another vehicle from them nor will I bring in my *** Viper nor will I consider any other Chrysler productsI will be letting Chrysler headquarters know that Mancari's is not in compliance with the law and is forcing customers to provide information against their will that is no not needed for an all cash purchaseSave your money and go elsewhereDO NOT TRUST MANCARI's! Very shady dealershipI went shopping at another *** dealer yesterday and they even confirmed that Mancari's has the worst salesmen and that they run like a mob thereStay away!
Initial Business Response /* (1000, 5, 2014/06/25) */
Contact Name and Title: *** *** General Manag
Contact Phone: XXX-XXX-XXXXX
Contact Email: ***@mancaris.com
We are extremely sorry to hear of the terrible treatment you recevied at our dealershipMancari's takes great pride in
our years of service to Chicagoland areaOur reputation and continued success relies on all our customers being treated professionally and courteously.We have taken immediate action with our employee and he has been written up and had this information added to his employee file.He apologizes for his lack of respect,and he is no longer allowed to resolve customer issuses.The Dodge Durando is still currently under the manufacturers warranty.If there are any mechanical issues that need to be addressed you can contact me personally.Thank You
My daughter was trying to purchase the ***Hazmah waited on usHe did everything to make us feel unworthy of the vehicleHe along with the Finance guy never showed us any figures on paperThey ran my daughter's credit and said her payments would be $a monthThis was with a trade in that he stated was worth $14,but never showed us the estimateShe also was gonna put $3,downHazmeh suggested I co-signI explained to him that I had been discharged from a chapter in May he said "oh it'll be fine"I did sign an app for a credit checkNever was I told that he would check banksMy salary and my daughter's salary was over $100,Hazmeh never intended on making the deal happenI now have hard inquiries for crappy serviceMy daughter has since purchased the same vehicle from another dealership without a co-signer
Initial Business Response /* (1000, 12, 2015/05/06) */
We our sorry that the sales rep Mr*** must not have explained fully the reason the dealership ran their creditWe will contact Mr*** and review the processThanks for informing us that we did not properly convey your options
to youAlthough you were pre-approved with a lender other than ours, it is required to satisfy their stipulationsAt time of delivery ***'s policy is that we receive payment in full, or that a cashable contract be signed and negotiated until the time that full payment is madeIn order for Mr*** to take physical delivery of his new car, we needed to know that we could obtain credit for his purchaseThe other option , which must not have been made clear to him, was to not to take delivery the vehicle until all his funds were availableAgain we apologize for any misunderstanding and will call and communicate this to Mr***We look forward to a long term relationship with Mr*** and hope to continue to earn his business in the futureThank you, *** ***
Initial Consumer Rebuttal /* (3000, 14, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** willfully deceived usI told him three times that I did not want him to run the credit reportWhen he handed me a form which looked a lot like a credit application, I reiterated that he was not to run my creditHe replied that it was not a credit application, but was a security form required since 9/11/As soon as I filled out that form, he used it to run our credit report
I was not looking to take delivery of the car that day, and now that I am aware of the deceptive practice employed at Mancari's, I do not wish to do business with them in the future
Final Business Response /* (4000, 18, 2015/05/29) */
We at *** CJPD do not want to alienate Mr*** in any wayMr *** has been reprimanded for his actionsWe have also had our H.Rdepartment add this complaint to Mr***s employee file*** management ordered a mandatory meeting for all employees to review and train on all compliance issuesWe anticipate that our action should alleviate this from happening in the futureAgain we offer an olive branch to Mr***, we apologize for the negative experience that you encounteredWe hope to be of service to you in the futurePlease accept this $offer for any Parts/Service/Sales purchase in the futureYou can see me personally to redeem the $or just bring in this response to your complaintThank you
Final Consumer Response /* (2000, 20, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the type of reply (minus the $olive branch) that I was initially hoping forThey made a serious mistake in accessing my credit report without my permissionA hard inquiry, which was accessed by Mancari's, has a negative impact on one's credit reportI would feel very relieved if there was a way to remove that inquiry
I would not ever do business with Mancari's nor would I refer them to friends and familyEvery time I go in, I'm waiting for no less than 2-hours to even be acknowledged even after I have made it known I am seeking helpMy original purchase was longer than hours and I still had to go back the next day to sign paperworkNot only did I hassle with the staff, I purchased a brand new car off the lot that was clearly not released to me in perfect conditionThe *** had miles on it and overheated on my way home, which put me in a rental for days while they were repairing the BRAND NEW carSince the initial purchase, I have been attempting to get my GAP insurance cancelled since March 19, with no luck from the dealershipI contacted the GAP company and they indeed confirmed that it was not cancelledIt is now may 11, almost months later and I have no resolution because the insurance must be cancelled through the dealershipI am tired of dealing with this company and the em
Initial Business Response /* (1000, 10, 2014/07/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mancaris.com
I am truly sorry for the lack of consideration given to Mr.***I think the best way to resolve Mr***'s issues,would be for him to
contact me personallyI can be reached at XXX-XXX-XXXXX119.I have not had any conversation as to his experience or his issuses.I will behappy to investigate any outstanding keys, checks,tires,or other reimbursement due Mr***.Thank you,*** ***
Initial Business Response /* (1000, 8, 2014/10/28) */
Contact Name and Title: *** ***-Serv Dir
Contact Phone: XXX-XXX-XXXX ***
10-Called and spoke with the customer on 10-Explained that the parts he has on order are back-ordered from Chrysler corporationThe dealership can only
get parts once Chrysler releases themWe assured the customer we specifically have parts on order under his name, and Chrysler is aware of thisWe will notify the customer when the parts arrive from ChryslerThere will be no charge to install the specific parts of the gas tank and o-ring** *** ServDir
Initial Consumer Rebuttal /* (3000, 10, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been contacted and I am setting up an appointment with them to have the repairs done, but I will not accept the response until the repairs are done and we resolve the matter of the money I spent for repairs that were a direct result to there problem
Final Business Response /* (4000, 12, 2014/11/06) */
11-6-Spoke with Mr***We have an appointment to install the needed parts the week of 11-This repair is at no charge, as it is covered under a Chrysler extended warrantyI also explained to Mr***, that a dealership cannot process a reimbursement for any previous repairs associated with this extended warrantyWe supplied the number to Chrysler where he may direct his request for reimbursement.***, ServDir
Initial Business Response /* (1000, 8, 2015/03/11) */
Contact Name and Title: *** *** Fixed Ops Dir
Contact Phone: XXX-XXX-XXXX ***
3-11-2015.I spoke with the customer on 3-11-The customer stated the vehicle is running fine and the repairs are okThe customer was never charged for
the rental car or engine repairI re-affirmed this with the customer today, and she confirmed she was never chargedThe customer's only charge was for maintenance parts not covered under the Powertrain WarrantyThis charge was $which the customer paidThe vehicle had 72,miles at the time of repairs in January The customer stated I answered all her questions to her satisfactionWe are requesting this case to be closed*** ***, Fixed Operations Dir., *** Chrysler
Initial Business Response /* (1000, 9, 2014/06/10) */
Contact Name and Title: *** *** / ServDir
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mancaris.com
6-10-The dealership will contact the customer to arrange a convenient repair appointmentIf needed, the customer has
warranties which will cover the repairs for these concernsAt the last repair visit, all systems were working as designed, however, we will be more than happy to inspect the vehicle
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXXX
Contact Email: ***@mancaris.com
Ms *** came to *** CDJR,Inc on Feb 07,with a conditionally approved *** Auto Loan application*** CDJR, was not
involved with any of that process*** CDJR, is well aware of the conditional approval process that *** other lenders)require, before funding the customers loan*** followed both the *** requirements,and Ms*** instructionsAll necessary documents were faxed to the *** auto loan specialist,as per the application letter and Ms ***'s directionMs *** determined that she was satisfied with the purchase process of the new Jeep Patriot and wished to take deliveryIn order to secure *** CDJR interest in the remaining balance due for her new car,*** CDJR secured alternate financing.On Feb.07,2015,Ms *** signed a contract for the new car,and took delivery*** CDJR agreed to hold the signed alternate contract(with less favorable terms)until Ms *** could return with the funds from her Chase LoanMs *** was not able to get the entire amount due *** CDJR from *** After a week she returned and the contract she had signed with Chrysler *** was drafted on and cashed.The new car had a MSRP of $22475.Her net new car cash price was $18987.00.That is a discount of $3488.00,more than reasonable for the new car Ms *** pickedIf the deal was not fair for her at the time,that would have been the perfect opportunity to wait or walk, until she felt more comfortableMs *** was confident about her choices and decided to take delivery of her new car
On 1/25/16, My husband and I purchased a used *** from Mancari ***We had a poor experience with Mancari'sFirst of all, my husband spoke to Gus *** about the vehicleWe came on 1/22/to view the vehicleGus came with usHe informed us the car had a bad engine and various other detailsWe did not agree with this recommendation but asked about an extended warrantyGus stated if we purchased the vehicle, an extended warranty was availableWe sat down to negotiate which ended up with us paying full price for the car, no extended warranty existing since this is a "wholesale car" and various other liesThe car did not come with a working driver side mirror which Gus made various promises about fixingWhen it actually came to purchase the vehicle, he did not fulfill a single promiseHe then insisted we write "VEHICLE HAS BAD ENGINE" on all the sale documentsWe decided to have the car brought in for further inspectionGus stated he would be happy to take it over to *** *** for a inspectionWe went with this planOn 1/23/16, we call and ask speak to GusThe salesman are in some perfectly timed meeting at 9am in the morningWe eventually reach Gus and he refuses to bring it in because they are busyWe end up having to wait until Monday because Gus is the perfect politician, he lies with a straight face!
The car goes in and is inspectedIt is deemed perfectWe agree to buy it and want to pay cash for our purchaseWe return to the dealer on 1/25/to purchase the vehicleWe end up dealing with Martin *** who is a great person but happens to work for a shady companyAnyways, Gus is still running around telling liesWe are proceeding with buying the car and they want our social security number and have us start filling out a credit reportWe are not financing the vehicleI refuse to give my social security number and they make various threatsThey promise to not run the credit score, they have to verify I am not a terrorist, it is the law, etcIt is actually not the law and they refuse to show me the law because "they don't have to show me the law." Then they ask all kinds of information like our place of employment, again we are paying cashThere are other ways to prove I am not a terroristI was forced against my will and better judgment to give my social security to purchase a vehicle from crooks in IllinoisI called various other dealerships and all confirmed that there is no law about social security numbers being given to purchase a vehicle in cashThe transaction is less than $10,and therefore does not require a social security numberThe finance manager Fernando was kind of abrupt at first and was not showing me any laws or policies related to the social security number issue as wellThey stated they have rules to follow yet failed to show me what these exact rules are and why they follow themI have never given my social security number when paying all cash for a vehicleThey refuse to explain what occurred and why I was treated so poorlyThey refuse to apologize about this situationI will never purchase another vehicle from them nor will I bring in my *** Viper nor will I consider any other Chrysler productsI will be letting Chrysler headquarters know that Mancari's is not in compliance with the law and is forcing customers to provide information against their will that is no not needed for an all cash purchaseSave your money and go elsewhereDO NOT TRUST MANCARI's! Very shady dealershipI went shopping at another *** dealer yesterday and they even confirmed that Mancari's has the worst salesmen and that they run like a mob thereStay away!
Initial Business Response /* (1000, 5, 2014/06/25) */
Contact Name and Title: *** *** General Manag
Contact Phone: XXX-XXX-XXXXX
Contact Email: ***@mancaris.com
We are extremely sorry to hear of the terrible treatment you recevied at our dealershipMancari's takes great pride in
our years of service to Chicagoland areaOur reputation and continued success relies on all our customers being treated professionally and courteously.We have taken immediate action with our employee and he has been written up and had this information added to his employee file.He apologizes for his lack of respect,and he is no longer allowed to resolve customer issuses.The Dodge Durando is still currently under the manufacturers warranty.If there are any mechanical issues that need to be addressed you can contact me personally.Thank You
My daughter was trying to purchase the ***Hazmah waited on usHe did everything to make us feel unworthy of the vehicleHe along with the Finance guy never showed us any figures on paperThey ran my daughter's credit and said her payments would be $a monthThis was with a trade in that he stated was worth $14,but never showed us the estimateShe also was gonna put $3,downHazmeh suggested I co-signI explained to him that I had been discharged from a chapter in May he said "oh it'll be fine"I did sign an app for a credit checkNever was I told that he would check banksMy salary and my daughter's salary was over $100,Hazmeh never intended on making the deal happenI now have hard inquiries for crappy serviceMy daughter has since purchased the same vehicle from another dealership without a co-signer
Initial Business Response /* (1000, 12, 2015/05/06) */
We our sorry that the sales rep Mr*** must not have explained fully the reason the dealership ran their creditWe will contact Mr*** and review the processThanks for informing us that we did not properly convey your options
to youAlthough you were pre-approved with a lender other than ours, it is required to satisfy their stipulationsAt time of delivery ***'s policy is that we receive payment in full, or that a cashable contract be signed and negotiated until the time that full payment is madeIn order for Mr*** to take physical delivery of his new car, we needed to know that we could obtain credit for his purchaseThe other option , which must not have been made clear to him, was to not to take delivery the vehicle until all his funds were availableAgain we apologize for any misunderstanding and will call and communicate this to Mr***We look forward to a long term relationship with Mr*** and hope to continue to earn his business in the futureThank you, *** ***
Initial Consumer Rebuttal /* (3000, 14, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** willfully deceived usI told him three times that I did not want him to run the credit reportWhen he handed me a form which looked a lot like a credit application, I reiterated that he was not to run my creditHe replied that it was not a credit application, but was a security form required since 9/11/As soon as I filled out that form, he used it to run our credit report
I was not looking to take delivery of the car that day, and now that I am aware of the deceptive practice employed at Mancari's, I do not wish to do business with them in the future
Final Business Response /* (4000, 18, 2015/05/29) */
We at *** CJPD do not want to alienate Mr*** in any wayMr *** has been reprimanded for his actionsWe have also had our H.Rdepartment add this complaint to Mr***s employee file*** management ordered a mandatory meeting for all employees to review and train on all compliance issuesWe anticipate that our action should alleviate this from happening in the futureAgain we offer an olive branch to Mr***, we apologize for the negative experience that you encounteredWe hope to be of service to you in the futurePlease accept this $offer for any Parts/Service/Sales purchase in the futureYou can see me personally to redeem the $or just bring in this response to your complaintThank you
Final Consumer Response /* (2000, 20, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the type of reply (minus the $olive branch) that I was initially hoping forThey made a serious mistake in accessing my credit report without my permissionA hard inquiry, which was accessed by Mancari's, has a negative impact on one's credit reportI would feel very relieved if there was a way to remove that inquiry
I would not ever do business with Mancari's nor would I refer them to friends and familyEvery time I go in, I'm waiting for no less than 2-hours to even be acknowledged even after I have made it known I am seeking helpMy original purchase was longer than hours and I still had to go back the next day to sign paperworkNot only did I hassle with the staff, I purchased a brand new car off the lot that was clearly not released to me in perfect conditionThe *** had miles on it and overheated on my way home, which put me in a rental for days while they were repairing the BRAND NEW carSince the initial purchase, I have been attempting to get my GAP insurance cancelled since March 19, with no luck from the dealershipI contacted the GAP company and they indeed confirmed that it was not cancelledIt is now may 11, almost months later and I have no resolution because the insurance must be cancelled through the dealershipI am tired of dealing with this company and the em
Initial Business Response /* (1000, 10, 2014/07/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mancaris.com
I am truly sorry for the lack of consideration given to Mr.***I think the best way to resolve Mr***'s issues,would be for him to
contact me personallyI can be reached at XXX-XXX-XXXXX119.I have not had any conversation as to his experience or his issuses.I will behappy to investigate any outstanding keys, checks,tires,or other reimbursement due Mr***.Thank you,*** ***
Initial Business Response /* (1000, 8, 2014/10/28) */
Contact Name and Title: *** ***-Serv Dir
Contact Phone: XXX-XXX-XXXX ***
10-Called and spoke with the customer on 10-Explained that the parts he has on order are back-ordered from Chrysler corporationThe dealership can only
get parts once Chrysler releases themWe assured the customer we specifically have parts on order under his name, and Chrysler is aware of thisWe will notify the customer when the parts arrive from ChryslerThere will be no charge to install the specific parts of the gas tank and o-ring** *** ServDir
Initial Consumer Rebuttal /* (3000, 10, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been contacted and I am setting up an appointment with them to have the repairs done, but I will not accept the response until the repairs are done and we resolve the matter of the money I spent for repairs that were a direct result to there problem
Final Business Response /* (4000, 12, 2014/11/06) */
11-6-Spoke with Mr***We have an appointment to install the needed parts the week of 11-This repair is at no charge, as it is covered under a Chrysler extended warrantyI also explained to Mr***, that a dealership cannot process a reimbursement for any previous repairs associated with this extended warrantyWe supplied the number to Chrysler where he may direct his request for reimbursement.***, ServDir
Initial Business Response /* (1000, 8, 2015/03/11) */
Contact Name and Title: *** *** Fixed Ops Dir
Contact Phone: XXX-XXX-XXXX ***
3-11-2015.I spoke with the customer on 3-11-The customer stated the vehicle is running fine and the repairs are okThe customer was never charged for
the rental car or engine repairI re-affirmed this with the customer today, and she confirmed she was never chargedThe customer's only charge was for maintenance parts not covered under the Powertrain WarrantyThis charge was $which the customer paidThe vehicle had 72,miles at the time of repairs in January The customer stated I answered all her questions to her satisfactionWe are requesting this case to be closed*** ***, Fixed Operations Dir., *** Chrysler
Initial Business Response /* (1000, 9, 2014/06/10) */
Contact Name and Title: *** *** / ServDir
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mancaris.com
6-10-The dealership will contact the customer to arrange a convenient repair appointmentIf needed, the customer has
warranties which will cover the repairs for these concernsAt the last repair visit, all systems were working as designed, however, we will be more than happy to inspect the vehicle
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXXX
Contact Email: ***@mancaris.com
Ms *** came to *** CDJR,Inc on Feb 07,with a conditionally approved *** Auto Loan application*** CDJR, was not
involved with any of that process*** CDJR, is well aware of the conditional approval process that *** other lenders)require, before funding the customers loan*** followed both the *** requirements,and Ms*** instructionsAll necessary documents were faxed to the *** auto loan specialist,as per the application letter and Ms ***'s directionMs *** determined that she was satisfied with the purchase process of the new Jeep Patriot and wished to take deliveryIn order to secure *** CDJR interest in the remaining balance due for her new car,*** CDJR secured alternate financing.On Feb.07,2015,Ms *** signed a contract for the new car,and took delivery*** CDJR agreed to hold the signed alternate contract(with less favorable terms)until Ms *** could return with the funds from her Chase LoanMs *** was not able to get the entire amount due *** CDJR from *** After a week she returned and the contract she had signed with Chrysler *** was drafted on and cashed.The new car had a MSRP of $22475.Her net new car cash price was $18987.00.That is a discount of $3488.00,more than reasonable for the new car Ms *** pickedIf the deal was not fair for her at the time,that would have been the perfect opportunity to wait or walk, until she felt more comfortableMs *** was confident about her choices and decided to take delivery of her new car