On 1/25/16, My husband and I purchased a used [redacted] from Mancari [redacted]. We had a poor experience with Mancari's. First of all, my husband spoke to Gus [redacted] about the vehicle. We came on 1/22/16 to view the vehicle. Gus came with us. He informed us the car had a bad engine and various other details. We did not agree with this recommendation but asked about an extended warranty. Gus stated if we purchased the vehicle, an extended warranty was available. We sat down to negotiate which ended up with us paying full price for the car, no extended warranty existing since this is a "wholesale car" and various other lies. The car did not come with a working driver side mirror which Gus made various promises about fixing. When it actually came to purchase the vehicle, he did not fulfill a single promise. He then insisted we write "VEHICLE HAS BAD ENGINE" on all the sale documents. We decided to have the car brought in for further inspection. Gus stated he would be happy to take it over to [redacted] for a inspection. We went with this plan. On 1/23/16, we call and ask speak to Gus. The salesman are in some perfectly timed meeting at 9am in the morning. We eventually reach Gus and he refuses to bring it in because they are busy. We end up having to wait until Monday because Gus is the perfect politician, he lies with a straight face!
The car goes in and is inspected. It is deemed perfect. We agree to buy it and want to pay cash for our purchase. We return to the dealer on 1/25/16 to purchase the vehicle. We end up dealing with Martin [redacted] who is a great person but happens to work for a shady company. Anyways, Gus is still running around telling lies. We are proceeding with buying the car and they want our social security number and have us start filling out a credit report. We are not financing the vehicle. I refuse to give my social security number and they make various threats. They promise to not run the credit score, they have to verify I am not a terrorist, it is the law, etc. It is actually not the law and they refuse to show me the law because "they don't have to show me the law." Then they ask all kinds of information like our place of employment, again we are paying cash. There are other ways to prove I am not a terrorist. I was forced against my will and better judgment to give my social security to purchase a vehicle from crooks in Illinois. I called various other dealerships and all confirmed that there is no law about social security numbers being given to purchase a vehicle in cash. The transaction is less than $10,000 and therefore does not require a social security number. The finance manager Fernando was kind of abrupt at first and was not showing me any laws or policies related to the social security number issue as well. They stated they have rules to follow yet failed to show me what these exact rules are and why they follow them. I have never given my social security number when paying all cash for a vehicle.
They refuse to explain what occurred and why I was treated so poorly. They refuse to apologize about this situation. I will never purchase another vehicle from them nor will I bring in my [redacted] Viper nor will I consider any other Chrysler products. I will be letting Chrysler headquarters know that Mancari's is not in compliance with the law and is forcing customers to provide information against their will that is no not needed for an all cash purchase. Save your money and go elsewhere. DO NOT TRUST MANCARI's! Very shady dealership. I went shopping at another [redacted] dealer yesterday and they even confirmed that Mancari's has the worst salesmen and that they run like a mob there. Stay away!
Initial Business Response /* (1000, 8, 2015/03/11) */
Contact Name and Title: [redacted] Fixed Ops Dir.
Contact Phone: XXX-XXX-XXXX [redacted]
3-11-2015.I spoke with the customer on 3-11-15. The customer stated the vehicle is running fine and the repairs are ok. The customer was never charged for...
the rental car or engine repair. I re-affirmed this with the customer today, and she confirmed she was never charged. The customer's only charge was for maintenance parts not covered under the Powertrain Warranty. This charge was $127.96 which the customer paid. The vehicle had 72,753 miles at the time of repairs in January 2015. The customer stated I answered all her questions to her satisfaction. We are requesting this case to be closed. [redacted], Fixed Operations Dir., [redacted] Chrysler.
My daughter was trying to purchase the 2016 [redacted]. Hazmah waited on us. He did everything to make us feel unworthy of the vehicle. He along with the Finance guy never showed us any figures on paper. They ran my daughter's credit and said her payments would be $895 a month. This was with a trade in that he stated was worth $14,000 but never showed us the estimate. She also was gonna put $3,000 down. Hazmeh suggested I co-sign. I explained to him that I had been discharged from a chapter 13 in May 2015 he said "oh it'll be fine".. I did sign an app for a credit check. Never was I told that he would check 5 banks. My salary and my daughter's salary was over $100,000. Hazmeh never intended on making the deal happen. I now have 5 hard inquiries for crappy service. My daughter has since purchased the same vehicle from another dealership without a co-signer.
Initial Business Response /* (1000, 9, 2014/06/10) */
Contact Name and Title: [redacted] / Serv. Dir.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mancaris.com
6-10-14 The dealership will contact the customer to arrange a convenient repair appointment. If needed, the customer has...
warranties which will cover the repairs for these concerns. At the last repair visit, all systems were working as designed, however, we will be more than happy to inspect the vehicle.
I would not ever do business with Mancari's nor would I refer them to friends and family. Every time I go in, I'm waiting for no less than 2-3 hours to even be acknowledged even after I have made it known I am seeking help. My original purchase was longer than 10 hours and I still had to go back the next day to sign paperwork. Not only did I hassle with the staff, I purchased a brand new car off the lot that was clearly not released to me in perfect condition. The [redacted] had 17 miles on it and overheated on my way home, which put me in a rental for 7 days while they were repairing the BRAND NEW car. Since the initial purchase, I have been attempting to get my GAP insurance cancelled since March 19, with no luck from the dealership. I contacted the GAP company and they indeed confirmed that it was not cancelled. It is now may 11, almost 2 months later and I have no resolution because the insurance must be cancelled through the dealership. I am tired of dealing with this company and the em
Initial Business Response /* (1000, 10, 2014/07/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mancaris.com
I am truly sorry for the lack of consideration given to Mr.[redacted]. I think the best way to resolve Mr. [redacted]'s issues,would be for him to...
contact me personally. I can be reached at XXX-XXX-XXXXX119.I have not had any conversation as to his experience or his issuses.I will behappy to investigate any outstanding keys, checks,tires,or other reimbursement due Mr. [redacted].Thank you,[redacted]
Initial Business Response /* (1000, 8, 2014/10/28) */
Contact Name and Title: [redacted]-Serv Dir
Contact Phone: XXX-XXX-XXXX [redacted]
10-28. Called and spoke with the customer on 10-28. Explained that the parts he has on order are back-ordered from Chrysler corporation. The dealership can only...
get parts once Chrysler releases them. We assured the customer we specifically have parts on order under his name, and Chrysler is aware of this. We will notify the customer when the parts arrive from Chrysler. There will be no charge to install the specific parts of the gas tank and o-ring. [redacted] Serv. Dir.
Initial Consumer Rebuttal /* (3000, 10, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been contacted and I am setting up an appointment with them to have the repairs done, but I will not accept the response until the repairs are done and we resolve the matter of the money I spent for repairs that were a direct result to there problem.
Final Business Response /* (4000, 12, 2014/11/06) */
11-6-2014. Spoke with Mr. [redacted]. We have an appointment to install the needed parts the week of 11-10. This repair is at no charge, as it is covered under a Chrysler extended warranty. I also explained to Mr. [redacted], that a dealership cannot process a reimbursement for any previous repairs associated with this extended warranty. We supplied the number to Chrysler where he may direct his request for reimbursement.[redacted], Serv. Dir.
Initial Business Response /* (1000, 12, 2015/05/06) */
We our sorry that the sales rep Mr. [redacted] must not have explained fully the reason the dealership ran their credit. We will contact Mr. [redacted] and review the process. Thanks for informing us that we did not properly convey your options...
to you. Although you were pre-approved with a lender other than ours, it is required to satisfy their stipulations. At time of delivery [redacted]'s policy is that we receive payment in full, or that a cashable contract be signed and negotiated until the time that full payment is made. In order for Mr. [redacted] to take physical delivery of his new car, we needed to know that we could obtain credit for his purchase. The other option , which must not have been made clear to him, was to not to take delivery the vehicle until all his funds were available. Again we apologize for any misunderstanding and will call and communicate this to Mr. [redacted]. We look forward to a long term relationship with Mr. [redacted] and hope to continue to earn his business in the future. Thank you, [redacted]
Initial Consumer Rebuttal /* (3000, 14, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] willfully deceived us. I told him three times that I did not want him to run the credit report. When he handed me a form which looked a lot like a credit application, I reiterated that he was not to run my credit. He replied that it was not a credit application, but was a security form required since 9/11/01. As soon as I filled out that form, he used it to run our credit report.
I was not looking to take delivery of the car that day, and now that I am aware of the deceptive practice employed at Mancari's, I do not wish to do business with them in the future.
Final Business Response /* (4000, 18, 2015/05/29) */
We at [redacted] CJPD do not want to alienate Mr. [redacted] in any way. Mr [redacted] has been reprimanded for his actions. We have also had our H.R. department add this complaint to Mr. [redacted]s employee file. [redacted] management ordered a mandatory meeting for all employees to review and train on all compliance issues. We anticipate that our action should alleviate this from happening in the future. Again we offer an olive branch to Mr. [redacted], we apologize for the negative experience that you encountered. We hope to be of service to you in the future. Please accept this $100.00 offer for any Parts/Service/Sales purchase in the future. You can see me personally to redeem the $100.00 or just bring in this response to your complaint. Thank you.
Final Consumer Response /* (2000, 20, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the type of reply (minus the $100 olive branch) that I was initially hoping for. They made a serious mistake in accessing my credit report without my permission. A hard inquiry, which was accessed by Mancari's, has a negative impact on one's credit report. I would feel very relieved if there was a way to remove that inquiry.
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXXX119
Contact Email: [redacted]@mancaris.com
Ms [redacted] came to [redacted] CDJR,Inc on Feb 07,2015 with a conditionally approved [redacted] Auto Loan application. [redacted] CDJR, was not...
involved with any of that process. [redacted] CDJR, is well aware of the conditional approval process that [redacted] other lenders)require, before funding the customers loan. [redacted] followed both the [redacted] requirements,and Ms. [redacted] instructions. All necessary documents were faxed to the [redacted] auto loan specialist,as per the application letter and Ms [redacted]'s direction. Ms [redacted] determined that she was satisfied with the purchase process of the new 2015 Jeep Patriot and wished to take delivery. In order to secure [redacted] CDJR interest in the remaining balance due for her new car,[redacted] CDJR secured alternate financing.On Feb.07,2015,Ms [redacted] signed a contract for the new car,and took delivery. [redacted] CDJR agreed to hold the signed alternate contract(with less favorable terms)until Ms [redacted] could return with the funds from her Chase Loan. Ms [redacted] was not able to get the entire amount due [redacted] CDJR from [redacted] After a week she returned and the contract she had signed with Chrysler [redacted] was drafted on and cashed.The new car had a MSRP of $22475.Her net new car cash price was $18987.00.That is a discount of $3488.00,more than reasonable for the new car Ms [redacted] picked. If the deal was not fair for her at the time,that would have been the perfect opportunity to wait or walk, until she felt more comfortable. Ms [redacted] was confident about her choices and decided to take delivery of her new car.
On 1/25/16, My husband and I purchased a used [redacted] from Mancari [redacted]. We had a poor experience with Mancari's. First of all, my husband spoke to Gus [redacted] about the vehicle. We came on 1/22/16 to view the vehicle. Gus came with us. He informed us the car had a bad engine and various other details. We did not agree with this recommendation but asked about an extended warranty. Gus stated if we purchased the vehicle, an extended warranty was available. We sat down to negotiate which ended up with us paying full price for the car, no extended warranty existing since this is a "wholesale car" and various other lies. The car did not come with a working driver side mirror which Gus made various promises about fixing. When it actually came to purchase the vehicle, he did not fulfill a single promise. He then insisted we write "VEHICLE HAS BAD ENGINE" on all the sale documents. We decided to have the car brought in for further inspection. Gus stated he would be happy to take it over to [redacted] for a inspection. We went with this plan. On 1/23/16, we call and ask speak to Gus. The salesman are in some perfectly timed meeting at 9am in the morning. We eventually reach Gus and he refuses to bring it in because they are busy. We end up having to wait until Monday because Gus is the perfect politician, he lies with a straight face!
The car goes in and is inspected. It is deemed perfect. We agree to buy it and want to pay cash for our purchase. We return to the dealer on 1/25/16 to purchase the vehicle. We end up dealing with Martin [redacted] who is a great person but happens to work for a shady company. Anyways, Gus is still running around telling lies. We are proceeding with buying the car and they want our social security number and have us start filling out a credit report. We are not financing the vehicle. I refuse to give my social security number and they make various threats. They promise to not run the credit score, they have to verify I am not a terrorist, it is the law, etc. It is actually not the law and they refuse to show me the law because "they don't have to show me the law." Then they ask all kinds of information like our place of employment, again we are paying cash. There are other ways to prove I am not a terrorist. I was forced against my will and better judgment to give my social security to purchase a vehicle from crooks in Illinois. I called various other dealerships and all confirmed that there is no law about social security numbers being given to purchase a vehicle in cash. The transaction is less than $10,000 and therefore does not require a social security number. The finance manager Fernando was kind of abrupt at first and was not showing me any laws or policies related to the social security number issue as well. They stated they have rules to follow yet failed to show me what these exact rules are and why they follow them. I have never given my social security number when paying all cash for a vehicle.
They refuse to explain what occurred and why I was treated so poorly. They refuse to apologize about this situation. I will never purchase another vehicle from them nor will I bring in my [redacted] Viper nor will I consider any other Chrysler products. I will be letting Chrysler headquarters know that Mancari's is not in compliance with the law and is forcing customers to provide information against their will that is no not needed for an all cash purchase. Save your money and go elsewhere. DO NOT TRUST MANCARI's! Very shady dealership. I went shopping at another [redacted] dealer yesterday and they even confirmed that Mancari's has the worst salesmen and that they run like a mob there. Stay away!
Initial Business Response /* (1000, 8, 2015/03/11) */
Contact Name and Title: [redacted] Fixed Ops Dir.
Contact Phone: XXX-XXX-XXXX [redacted]
3-11-2015.I spoke with the customer on 3-11-15. The customer stated the vehicle is running fine and the repairs are ok. The customer was never charged for...
the rental car or engine repair. I re-affirmed this with the customer today, and she confirmed she was never charged. The customer's only charge was for maintenance parts not covered under the Powertrain Warranty. This charge was $127.96 which the customer paid. The vehicle had 72,753 miles at the time of repairs in January 2015. The customer stated I answered all her questions to her satisfaction. We are requesting this case to be closed. [redacted], Fixed Operations Dir., [redacted] Chrysler.
My daughter was trying to purchase the 2016 [redacted]. Hazmah waited on us. He did everything to make us feel unworthy of the vehicle. He along with the Finance guy never showed us any figures on paper. They ran my daughter's credit and said her payments would be $895 a month. This was with a trade in that he stated was worth $14,000 but never showed us the estimate. She also was gonna put $3,000 down. Hazmeh suggested I co-sign. I explained to him that I had been discharged from a chapter 13 in May 2015 he said "oh it'll be fine".. I did sign an app for a credit check. Never was I told that he would check 5 banks. My salary and my daughter's salary was over $100,000. Hazmeh never intended on making the deal happen. I now have 5 hard inquiries for crappy service. My daughter has since purchased the same vehicle from another dealership without a co-signer.
Initial Business Response /* (1000, 9, 2014/06/10) */
Contact Name and Title: [redacted] / Serv. Dir.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mancaris.com
6-10-14 The dealership will contact the customer to arrange a convenient repair appointment. If needed, the customer has...
warranties which will cover the repairs for these concerns. At the last repair visit, all systems were working as designed, however, we will be more than happy to inspect the vehicle.
I would not ever do business with Mancari's nor would I refer them to friends and family. Every time I go in, I'm waiting for no less than 2-3 hours to even be acknowledged even after I have made it known I am seeking help. My original purchase was longer than 10 hours and I still had to go back the next day to sign paperwork. Not only did I hassle with the staff, I purchased a brand new car off the lot that was clearly not released to me in perfect condition. The [redacted] had 17 miles on it and overheated on my way home, which put me in a rental for 7 days while they were repairing the BRAND NEW car. Since the initial purchase, I have been attempting to get my GAP insurance cancelled since March 19, with no luck from the dealership. I contacted the GAP company and they indeed confirmed that it was not cancelled. It is now may 11, almost 2 months later and I have no resolution because the insurance must be cancelled through the dealership. I am tired of dealing with this company and the em
Initial Business Response /* (1000, 10, 2014/07/12) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@mancaris.com
I am truly sorry for the lack of consideration given to Mr.[redacted]. I think the best way to resolve Mr. [redacted]'s issues,would be for him to...
contact me personally. I can be reached at XXX-XXX-XXXXX119.I have not had any conversation as to his experience or his issuses.I will behappy to investigate any outstanding keys, checks,tires,or other reimbursement due Mr. [redacted].Thank you,[redacted]
Initial Business Response /* (1000, 8, 2014/10/28) */
Contact Name and Title: [redacted]-Serv Dir
Contact Phone: XXX-XXX-XXXX [redacted]
10-28. Called and spoke with the customer on 10-28. Explained that the parts he has on order are back-ordered from Chrysler corporation. The dealership can only...
get parts once Chrysler releases them. We assured the customer we specifically have parts on order under his name, and Chrysler is aware of this. We will notify the customer when the parts arrive from Chrysler. There will be no charge to install the specific parts of the gas tank and o-ring. [redacted] Serv. Dir.
Initial Consumer Rebuttal /* (3000, 10, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been contacted and I am setting up an appointment with them to have the repairs done, but I will not accept the response until the repairs are done and we resolve the matter of the money I spent for repairs that were a direct result to there problem.
Final Business Response /* (4000, 12, 2014/11/06) */
11-6-2014. Spoke with Mr. [redacted]. We have an appointment to install the needed parts the week of 11-10. This repair is at no charge, as it is covered under a Chrysler extended warranty. I also explained to Mr. [redacted], that a dealership cannot process a reimbursement for any previous repairs associated with this extended warranty. We supplied the number to Chrysler where he may direct his request for reimbursement.[redacted], Serv. Dir.
Initial Business Response /* (1000, 12, 2015/05/06) */
We our sorry that the sales rep Mr. [redacted] must not have explained fully the reason the dealership ran their credit. We will contact Mr. [redacted] and review the process. Thanks for informing us that we did not properly convey your options...
to you. Although you were pre-approved with a lender other than ours, it is required to satisfy their stipulations. At time of delivery [redacted]'s policy is that we receive payment in full, or that a cashable contract be signed and negotiated until the time that full payment is made. In order for Mr. [redacted] to take physical delivery of his new car, we needed to know that we could obtain credit for his purchase. The other option , which must not have been made clear to him, was to not to take delivery the vehicle until all his funds were available. Again we apologize for any misunderstanding and will call and communicate this to Mr. [redacted]. We look forward to a long term relationship with Mr. [redacted] and hope to continue to earn his business in the future. Thank you, [redacted]
Initial Consumer Rebuttal /* (3000, 14, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] willfully deceived us. I told him three times that I did not want him to run the credit report. When he handed me a form which looked a lot like a credit application, I reiterated that he was not to run my credit. He replied that it was not a credit application, but was a security form required since 9/11/01. As soon as I filled out that form, he used it to run our credit report.
I was not looking to take delivery of the car that day, and now that I am aware of the deceptive practice employed at Mancari's, I do not wish to do business with them in the future.
Final Business Response /* (4000, 18, 2015/05/29) */
We at [redacted] CJPD do not want to alienate Mr. [redacted] in any way. Mr [redacted] has been reprimanded for his actions. We have also had our H.R. department add this complaint to Mr. [redacted]s employee file. [redacted] management ordered a mandatory meeting for all employees to review and train on all compliance issues. We anticipate that our action should alleviate this from happening in the future. Again we offer an olive branch to Mr. [redacted], we apologize for the negative experience that you encountered. We hope to be of service to you in the future. Please accept this $100.00 offer for any Parts/Service/Sales purchase in the future. You can see me personally to redeem the $100.00 or just bring in this response to your complaint. Thank you.
Final Consumer Response /* (2000, 20, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is the type of reply (minus the $100 olive branch) that I was initially hoping for. They made a serious mistake in accessing my credit report without my permission. A hard inquiry, which was accessed by Mancari's, has a negative impact on one's credit report. I would feel very relieved if there was a way to remove that inquiry.
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXXX119
Contact Email: [redacted]@mancaris.com
Ms [redacted] came to [redacted] CDJR,Inc on Feb 07,2015 with a conditionally approved [redacted] Auto Loan application. [redacted] CDJR, was not...
involved with any of that process. [redacted] CDJR, is well aware of the conditional approval process that [redacted] other lenders)require, before funding the customers loan. [redacted] followed both the [redacted] requirements,and Ms. [redacted] instructions. All necessary documents were faxed to the [redacted] auto loan specialist,as per the application letter and Ms [redacted]'s direction. Ms [redacted] determined that she was satisfied with the purchase process of the new 2015 Jeep Patriot and wished to take delivery. In order to secure [redacted] CDJR interest in the remaining balance due for her new car,[redacted] CDJR secured alternate financing.On Feb.07,2015,Ms [redacted] signed a contract for the new car,and took delivery. [redacted] CDJR agreed to hold the signed alternate contract(with less favorable terms)until Ms [redacted] could return with the funds from her Chase Loan. Ms [redacted] was not able to get the entire amount due [redacted] CDJR from [redacted] After a week she returned and the contract she had signed with Chrysler [redacted] was drafted on and cashed.The new car had a MSRP of $22475.Her net new car cash price was $18987.00.That is a discount of $3488.00,more than reasonable for the new car Ms [redacted] picked. If the deal was not fair for her at the time,that would have been the perfect opportunity to wait or walk, until she felt more comfortable. Ms [redacted] was confident about her choices and decided to take delivery of her new car.