Manchester Athletic Club and Wellness Center

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered] Paul C [redacted] did not verify that his unprofessional girlfriend gave me permission to make monthly payments instead of biweeklyThey automatically deducted from my checking account on a monthly basis so please explain that oneIf he did not give permission to change the terms of the loan then why would they change the auto draft on their end I would LOVE to provide all my bank statements showing they would take from my account with multiple discrepancies on their endHe himself apologized and told me in July of he would get the problem corrected and failed to do so So what is the next step I have numerous documents AND text messages from Julie G [redacted] to show this was an error on their end As far as your A+ I can honestly say my experience with YOU and your girlfriend is an FYou never held your part of the sales agreement MrC [redacted] so what is the next step? You never even replaced the door handle on the car and you put that in writing on the sales agreementSo YOU defaulted on the buyers agreement as well Revdex.com what is the next step and what are my other options because I would like to send you all my documentations as well to show MrC [redacted] and Julie G [redacted] are crooksPlease let me know what you need [redacted] ***

Thank you for sharing Ms.*** concerns and providing us with the opportunity to respond. We are pleased to inform you that we have resolved Ms.*** concern to her satisfactionIf Ms. *** has any further questions or concerns regarding our explanation, she
is welcome to contact me by phone at ###-###-#### or by email at ***.Thank you for bringing Ms.*** concern to our attention. If you need any additional information, please do not hesitate to contact me directly at the contact information provided above. Thank You, Julie G***

September 2, 2016 Sent Via Facsimile to ###-###-#### Revdex.com Jefferson St NE Ste A Albuquerque, NM 87109 RE: Complaint ID *** Dear Sir/Madam: Thank you for sharing Ms***'s complaint and providing us with the opportunity to respondAs Revdex.com A+ rated and accredited business, we value our reputation and look forward to resolving any legitimate concernsWe have reviewed the documents that Ms*** forwarded to you supporting her position and reconciled it to the payment history report we previously sent to Ms*** and our audited reconciliation supports the same conclusion that Ms*** did not make the past due paymentsThe account was in default and was repossessed as a resultPlease review the March 30, 2013, Retail Sales Installment Contract (attached previously)The contract clearly states the terms and conditions of the agreementIn Ms*** complaint to you she inaccurately states that her payments were bi-monthly (twice a month), when in fact, she contracted to pay bi-weekly (every two weeks) starting on May 3rd (see attached agreement)There have been no changes to the contract signed on March 30, Moreover, Ms*** made several regular installment payments according to the agreement, which, further demonstrates that she understood the payment terms and regularity (see amortization schedule)Again, a complete accounting of every payment received (and cleared) on her account has been creditedIn fact, our office manager met with Ms*** in person to review all the payments received and the dates of the missing and past due amountsMs*** said she would locate the missing payments and forward it to meTo date, Ms*** has not provided any documentation to show any discrepanciesThank you, again for bringing this complaint to our attention and for the opportunity to provide this explanationIf you have any questions or concerns regarding this matter, please contact Paul (or) Julie at ###-###-####Sincerely, Julie G***

Hello Ms. [redacted]:Attached is the Amortization schedule of the agreement (the way the payments should have been made), the Payment history report (the record of the payments we received) and the Motor Sales Contract (the legal agreement).The Buyer Ms. [redacted] contracted( see attached contract) to pay...

Bi-weekly payments (every two weeks) see her initial under the payment frequency on the contract. However. Ms [redacted] thinks her responsibility was for Semi-Monthly payments (twice a month), please refer to her alleged complaint. As a result of her failure to make payments according to the agreement she became delinquent. We have notified her by phone, in writing, and in person of the delinquency. She receive the  all the documents in person and we discussed them at great length. To date Ms. [redacted] has not provide a single document to refute any of the accounting we have provided. We have been in business for nearly two decades and enjoyed a Revdex.com A+ rating the entire time and there are no other complaints in our history. Please assist us in our efforts to protect our excellent reputation. Respectfully yours.Paul C[redacted], CMDBoard Certified Dealer

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered] Paul C[redacted] did not verify that his unprofessional girlfriend gave me permission to make monthly payments instead of biweekly. They automatically deducted from my checking account on a monthly basis so please explain that one. If he did not give permission to change the terms of the loan then why would they change the auto draft on their end.  I would LOVE to provide all my bank statements showing they would take from my account with multiple discrepancies on their end. He himself apologized and told me in July of 2015 he would get the problem corrected and failed to do so.  So what is the next step I have numerous documents AND text messages from Julie G[redacted] to show this was an error on their end.  As far as your A+ I can honestly say my experience with YOU and your girlfriend is an F. You never held your part of the sales agreement Mr. C[redacted] so what is the next step? You never even replaced the door handle on the car and you put that in writing on the sales agreement. So YOU defaulted on the buyers agreement as well.   Revdex.com what is the next step and what are my other options because I would like to send you all my documentations as well to show Mr. C[redacted] and Julie G[redacted] are crooks. Please let me know what you need. [redacted]