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Reviews Manchester Honda

Manchester Honda Reviews (5)

Review: I have received nothing short of atrocious customer service at this Honda location. I purchased a certified used vehicle here on the last day of July, 2012. Approximately 45 days later my check engine light came on and I brought it back to the dealership where the initial service technician saw the light. They provided me a rental vehicle, and I returned the next day to pick up the vehicle and a different service technician came out to advise me that there was nothing wrong with the vehicle and then looked at me and asked if I knew what the check engine light looked like. This was a bold assumption that was made merely because I am a woman. Since then I have brought the vehicle to be services approximately 10 times for the check engine light. That is correct, in less than 1 year, 10 times that I have had to take off of work and find the time to drop and pick up the vehicle. Most recently I brought the vehicle in on Monday, the service technican opened up my file adn simply asked me to sign the paper for the repairs. I asked if I needed a piece of paper for Enterprise for my vehicle rental and she said no and sent me on my way. I got to Enterprise where they advised me that I was responsible for paying for my rental. I have had a rental vehicle provided for me each time I have had this issue. I asked if I could call Honda to get it straighted out. While speaking with the service manager, [redacted] he advised me that Honda has never paid for my rental vehicle. Now, I may not know all the ins and outs of the business but if I did not pay for the vehcile, and Enterprise did not pay for the vehicle and I have a piece of paper from Honda that they handed me advising they were paying for the vehicle, that can only lead to one answer. After being lied to by the service manager, I asked him to look into it further. He kept advising me that I did not know what I was talking about and Honda would not pay for my rental ever. He then hung the phone up on me. I have never received worse customer service.

Product_Or_Service: 2009 Honda Odyssey

Desired Settlement: DesiredSettlementID: Refund

I would like for Honda to pay for my rental vehicle as I have had to bring it in 10 times in less than a year to have the check engine light fixed. A company who is inconviencing their customers by selling them vehicles with obvious problems and not advising them up front, should be considerate of their time.

Business

Response:

Business Response /* (1000, 8, 2013/07/16) */

Customer purchased vehicle from Manchester Honda on 7/31/2012 with 46,162.Returned with a check engine light on 10/18/2012 replaced battery light went out.On 2/14/2013 returned light on did computer update and noticed oil was low 1/2 - 3/4 quart low. 5/15/2013 returned light on oil down 2 quarts clear code and customer told to return in 1,000 miles to check oil consumption again.Check engine and VSA light on 6/7/2013 returned dealer called Honda had to perform tear down and tests on engine for Honda.Also called [redacted] they stated car there only one visit in Nov. 2012 replaced a oil sending unit.Appt. set up to drop 6/23/2013 Sunday.Customer came in at 1:00 6/24/2013 to drop car and wanted a loaner.Honda will not pay for a rental until it is determined what the vehicle needs.Mrs [redacted] returned from rental company and took her vehicle,Customer returned Friday 6/28/2013 @ 8:00 AM for inspection only on her van.All techs were busy at that that but we did put a call into Honda.At 10:00 we had a free tech did dismantle as needed Honda at that time told us to install a new short block.Her extended warranty also stated thet will pay $35.00 per day for 4 days.Also my advisor was told by Mrs. [redacted] Honda will pay for additional days if needed.Mrs. [redacted] dropped van 6/15/2013 new engine is being assembled 7/16/2013

@ 9:00 for installation.Vehicle mileage today is 73,923

Review: I went to [redacted].com and filled out a form regarding the condition of my [redacted]. I was contacted by Manchester Honda with a guaranteed offer of $1221. When I went to the dealership and had the car inspected, they offered $100 because of rust, a tear in the seat, and a banging noise in the engine, all three conditions I indicated on the original form before the offer was made. Additionally, I paid $200 to a towing company to have the vehicle towed, plus gas an mileage for the 35 minute trip.Desired Settlement: I would like to reimbursed for the towing fee and my gas and mileage which was incurred because of their offer which was not honored.

Business

Response:

The customer filled out an offer request from [redacted] - not Manchester Honda. We are a buying center for [redacted]. When a customer enters information on [redacted]'s evaluation form they can choose a an authorized dealer to have the information and the vehicle condition verified. If the condition of the vehicle does not match up with what the customer entered [redacted] will give an updated value along with a value from the dealer. The customer may choose either the [redacted] value, the dealer value or keep their vehicle. We are not responsible for a vehicle that is not road worthy and the customer chooses to have towed here.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Attached are emails verifying what I informed you. I accurately filled out the form indicating their was a banging noise in the engine, rust damage/scratches on body, and a tear in the leather seat. I also informed them there were 4 new tires and a new exhaust system. In an email reply from the manager, he stated "please don't blame us the condition of the car was not described. That is a flat out lie. As a matter of fact, the value should have been higher because of the tires and exhaust system.I believe they lured me down to the dealership believing that they would honor the quoted trade in value by [redacted]; to say the description was not accurate is simply not true.

Sincerely,

Business

Response:

My response is not going to be any different. I am not blaming the customer for the incorrect description but a "banging noise" could be a lifter problem that just needs an adjustment but in actuality the noise was blown engine resulting in having to install a new engine. Also the fenders are rusted through so they would also have to be replaced. Manchester Honda has to verify the information a customer inputs to the [redacted] site to verify that the actual condition of the vehicle meets what was stated by the customer. The information given by the customer was described as she believed it was without any intent to deceive. That being said I also don't feel that we are liable because of semantics.

Consumer

Response:

My response is the same also. Manchester Honda contracts with Auto trader, which is the company I provided the description of my vehicle to. Manchester Honda contacted me based on that information from Auto trader which was truthful on my part.I believe my expectations of the offer were reasonable, because Auto trader told them about the issues. I also feel strongly that the dealership gave no merit to the fact that it had 4 new tires and a brand new exhaust system; something I thought would add value to the price. In good faith, I spent $200 towing the vehicle down (with the dealership's knowledge) and gas/mileage expecting an offer (if not the original $1221.000) than something more appropriate than $100.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: I purchased a used 2011 [redacted] from this dealership. Inside the car there was a rear cargo cover ([redacted]) that was not installed. All the other things (car mats, rubber mats) were installed in the car. I transferred stuff from the car I was trading in to the new car. The cargo cover was still laying in the back and I did not install it. When I returned home that evening I started to organize the car and tried to install the cargo cover. It did not fit as it was the wrong one for the car I purchased. They advertised and sold it to me as part of the car I was buying. I emailed the salesmen that night and informed him of the issue.

On Monday I called the salesmen and he said they could not do anything as it was not their fault it did not fit. On Tuesday I called a manager ([redacted]) and explained to him what happened. He said he would look into it and see what he could do. He called back and said he could not do anything to fix the problem. I told him I purchased the car with a cargo cover that should fit. I than said that if it was a [redacted] car I am sure the problem would be corrected and he said yes it would because he would have the correct part there. To me this is unjust. I am willing to give them the cargo cover that does not fit back and would like them to purchase a correct one for me.Desired Settlement: I will return the cargo cover that does not fit the car and would like the correct one that fits. I will be willing pick it up myself at a Volkswagen dealer near me as long as [redacted] pays for it.

Business

Response:

The vehicle purchase was a used vehicle that was traded in from one of our customers. We do a complete safety inspection on every used vehicle we take in. A cargo cover does not qualify as a safety item. It is cosmetic and has no bearing on how we price the vehicle. The fact that the cargo cover that came with the trade in does not fit is unfortunate but it is not something that we would be responsible for. We have pre owned Honda's that may have come standard with a cargo cover when new but if it was traded in or we bought at auction and it did not have one, it is not something that we would normally replace as again it is not a safety issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I understand this is not a safety issue however I purchased the car with a cargo cover that I was told was for that car. I specifically said oh great there is a cargo cover and floor mats. The salesmen said yes there is. The cargo cover is for a [redacted]. Not even a Volkswagen product. Every person I have told the story to agrees with me that I should receive a cargo cover that fits my car. Period.

Business

Response:

I will have my parts department search for a used cargo cover, I will not buy a new one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

That is fine with me. Thank you very much.

Sincerely,

Review: Requested Manchester Honda inspect vehicle brakes for known recall problem. They would not conduct inspection without charging diagnostic fee.

I brought my 2008 Honda Odyssey to Manchester Honda(MH) and asked them to apply a known recall. MH confirmed that the recall had already been done on the vehicle a year ago and that they would not apply the recall twice. I stated that the brake pedal travel had gone down just as described in the recall condition, and that the applied recall had only temporarily corrected the problem. MH refused to apply the recall a second time s requested.

In fairness to MH they were willing to work on the vehicle and diagnose my brake problem. MH said that I would have to pay for the diagnostic charge and/or repair if it was something other than the recall. MH did state that they would do they recall for free IF, and only IF, they found that to be the problem.

In my opinion that is a highly unsatisfactory condition. Honda has an acknowledged brake problem on these vehicles. It should not cost me a penny to find out if the recall was faulty or not. I am a fully qualified mechanic in the Army, I can do my own brake service. I only went to MH, because Honda made a faulty product, they should be willing to diagnose the brakes and apply the recall for free. It should not be a gamble where I might or might not have to pay. If Honda didn't make bad brakes I would not be asking them for help on the brakes, I would just service the brakes myself.Desired Settlement: First, I would like Manchester Honda to diagnose my brake system for free,because Honda has a known brake problem in their recall. Second,(in two parts). If the problem is due to the recall, I would like Manchester Honda to apply the recall again for free. If the problem is not due to the recall I would like Manchester Honda to demonstrate/prove to me that it is something else. Third, I would like Honda or Honda's representative to say, "We are sorry we made a faulty braking system, here is 10% discount on your next purchase to help defray your time that you have had to spend on our mistake."

Business

Response:

Business Response /* (1000, 5, 2013/04/10) */

Mr. [redacted]'s opening statment is only partly correct. Manchester Honda did not refuse to perform a recall unless he paid a diagnostic fee. We did, however notify Mr. [redacted] that if we found that the recall needed to be performed again, that there would be no charge. However; if the car required repairs unrelated to the recall that he would be responsible for a diagnostic fee in addition to any needed/authorized repairs. He has basically stated as much in the body of his complaint, we seem to be in agreement on that point. He seems unwilling to take the chance that there might be something else wrong with his vehicle other than the recall, in that he will not agree to pay any diagnosis/inspection if there was something unrelated to the recall wrong with his vehicle, such as worn out brake pads or a master cylinder failure (both of which could cause a low pedal condition). Manchester Honda performed the American Honda recall on his vehicle 13,439 miles ago per the factory bulletin. We also performed a routine brake inspection at that time, (which is factory recommended maintenance) which he agreed to and paid for. Most vehicle owners have this inspection done anywhere from 10,000 to 20,000 miles depending on their driving habits and vehicle. This inspection would be part of the diagnosis fee, maybe [redacted] was unaware of that, he doesn't state.

Consumer Response /* (3000, 7, 2013/04/12) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

First I would like to state that I do agree with the facts of the matter as stated by Manchester Honda. I think I stated as much in my initial complaint.

Second, I cannot accept Manchester Honda's settlement, because they did not offer any settlement.

Third, I still disagree about the principle of th ematter. I would still like Manchester Honda to diagnose the brakes for free. no strings attached. I didn't create the brake problem, Honda created the brake problem, it should not cost me any money to find out if the recall worked or if the recall did not work.

Fourth if anyone would like to check the [redacted] website, they can see that there are over 500 consumer complaints about this recall not being sufficient. I am certainly not the only person who thinks Honda's recall is insufficient.

Business Response /* (4000, 9, 2013/04/22) */

To address Mr. [redacted]'s "Desired Resolutions": Manchester Honda will be willing to perform the recall a SECOND time at no cost to the customer, as he requested, as a goodwill gesture in hopes of a continued relationship. We will not agree to diagnose anything further, however, because if the complaint still exists afterwards, then it will be due to other factors other than the American Honda recall, and could be addressed by Mr. [redacted]'s own source of maintenance for his vehicle. His third request is between himself and the manufacturer, American Honda Motor Co., Inc. and does not involve Manchester Honda, as we are not the manufacturer of the vehicle.

I had my 2004 [redacted] service at this location several times. The first time was for a timing belt and water pump replacement. The master technician did a careless job. He did not screw back the engine mounting bolts causing the engine to shakes. I found screw left in the engine compartment. Dealer called a guy to pickup my car from work, drive it to dealer to tighten up the bolts.
The second time I had it in for a loud squeal fix cause by a loosen PS and AC belts. The car underbody was severely damage cause by improper lifting of the car. Called the service manager to complain. He say to bring the car in for inspection. He defended the person who service my car saying the guy had been setvicing and lifting cars for 25 years.
I am dissapointed in the quality of work at Manchester Honda. It seems like a nice place but the workers are not doing a quality job.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Motorcycles - Dealers, Auto Repair & Service, New Car Dealers (NAICS: 441110)

Address: 24 Adams St, Manchester, Connecticut, United States, 06042

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