Manchester Husky

The business has responded Please see below:The watch that the consumer sent back was received and after evaluation, it was determined that the battery was dead in the watch (blank screen) and needed to be replacedWe notified the consumer via voicemail of the results of the evaluation and that we were sending the watch back to have the battery replacedAfter receiving the watch, he then called us back questioning the printed warranty policy stating it can be returned within a year if not workingThe written policy also states that the battery is not covered under warrantyKeep in mind that this watch has been discontinued for at least or more years and was sold to the store he purchased it from as a closeout itemThis version of the watch is running in the package from the time it is manufacturedHe states in his complaint that he purchased the watch in July of A typical battery might last months to a year in our watchesWe suggest that the co nsumer have the battery re placed through a local jeweler or watch repair to alleviate the situation, especially since the screen was blank and the watch is almost a year old

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agreed that they have a return policy protocol but the real problem is that the watch did not come with a manualI kept my receipt and the box all it tells me is that their is a year warranty which is printed on the box it selfWhat ever manual they are trying to say those did come in the box
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:Thank you for your responseA replacement order has been placed as promised

The business has responded Please see below:The consumer contacted us requesting a warranty exchange of his watchWe explained to him the warranty process as outlined on the warranty page of the instruction manualHe stated that he did not receive a manual, however in order to set up the
watch a manual would be required to do soWe verified his purchase receipt and then supplied him with a return authorization number to send the watch in for replacementHe requested that we pay for the return shipping, and expressed to us that shipping would cost more than the product itself, but we explained that as the warranty indicates the item must be returned prepaid to Sportline in order to obtain a replacement under warranty(Shipping via regular US Mail would not be estimated more than a couple of dollars) We have no problem sending a replacement in this case as a courtesy without following the warranty protocol

The business has responded Please see below:We explained to the consumer that the watch and heart rate monitor can be used independently of the app via his smart phone and that the GPS comes from the app itselfThe app is another's companies that we partner with, Map My FitnessRecently due
to issues beyond our control, MMF dropped the compatibility with the watch and currently the watch is used as a standalone device which still offers steps/distance/calories/HR based on the included pedometer in the watchAs far as the claim regarding advertising, the packaging on the product states "SYNC GPS Powered by your smartphone" which is powered by the Map My Fitness applicationAs a gesture of goodwill the consumer agreed to receive items from our product line that would be useful in his routines, after we explained all the above to himHe stated that he understands all of the above that was explained to him and was satisfied with receiving the products being sent to him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has failed to reveal key factsMy original request for the warranty stated that the watch worked but the heart rate function (the sole reason for purchasing the item) no longer workedWithout the heart rate function the heart rate watch is uselessThe battery was replaced and the watch works but the heart rate function does not
Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded.  Please see below:The watch that the consumer sent back was received and after evaluation, it was determined that the battery was dead in the watch (blank screen) and needed to be replaced. We notified the consumer via voicemail of the results of the evaluation and...

that we were sending the watch back to have the battery replaced. After receiving the watch, he then called us back questioning the printed warranty policy stating it can be returned within a year if not working. The written policy also states that the battery is not covered under warranty. Keep in mind that this watch has been discontinued for at least 6 or more years and was sold to the store he purchased it from as a closeout item. This version of the watch is running in the package from the time it is manufactured. He states in his complaint that he purchased the watch in July of 2014. A typical battery might last 6 months to a year in our watches. We suggest that the co nsumer have the battery re placed through a local jeweler or watch repair to alleviate the situation, especially since the screen was blank and the watch is almost a year old.

The business has responded.  Please see below:At the time of the return, there was no detail letting us know that the battery had been changed. With all this being said, we have entered a replacement for a comparable watch to be mailed to you, seeing as this specific item has been discontinued for many years.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]