Dear ***, We are sorry to hear about the miscommunication between you and [redacted] On September 16, we submitted [redacted] all of your Finance Application Paperwork to process your information Unfortunately, due to privacy reasons, [redacted] does not allow us to access your account information to review Our Database does show on May 5, you contacted Mancini's Sleepworld Corporate Office and spoke to our Finance Department which she then directed you to call [redacted] at [redacted] to discuss any payments that need to be made, etc.; as again we can't access your account information due to Privacy Act It appears that the balance has changed, due to interest being charged as no payments have been made onto your account since September per your email Please either contact the Collection Agency number you received the letter from or contact [redacted] to try and resolve the issue at [redacted] Regards, Mancini's Sleepworld Corporate Office
We agreed to replace this box spring over a week ago Sales created an invoice for the wrong item in error Customer requested specific delivery time frame to fix the error Our system can not accommodate the requirements we were given It is scheduled for delivery tomorrow now
Initial Business Response /* (1000, 5, 2015/12/14) */
Dear ***,
I apologize for the lack of communication from the Sales Person at the store in regards to your orderI have informed the Manager to be in touch with you and offer you $in compensation for having wait so long for your
merchandiseThe items you are waiting for are also in stockHe will call you to arrange a firm delivery date as wellI am sorry again for the lack of followupThank you for giving us another chance
Regards,
***'s Sleepworld Corporate Office
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear ***,
We are sorry to hear about the miscommunication between you and *** ***On September 16, we submitted *** *** all of your Finance Application Paperwork to process your information Unfortunately, due to privacy reasons, *** does not allow us to access
your account information to review Our Database does show on May 5, you contacted Mancini's Sleepworld Corporate Office and spoke to our Finance Department which she then directed you to call *** *** at *** to discuss any payments that need to be made, etc.; as again we can't access your account information due to Privacy Act It appears that the balance has changed, due to interest being charged as no payments have been made onto your account since September per your email Please either contact the Collection Agency number you received the letter from or contact *** *** to try and resolve the issue at ***.
Regards,
Mancini's Sleepworld Corporate Office
We agreed to replace this box spring over a week ago. Sales created an invoice for the wrong item in error. Customer requested specific delivery time frame to fix the error. Our system can not accommodate the requirements we were given. It is scheduled for delivery
tomorrow now
Dear ***, We are sorry to hear about the miscommunication between you and [redacted] On September 16, we submitted [redacted] all of your Finance Application Paperwork to process your information Unfortunately, due to privacy reasons, [redacted] does not allow us to access your account information to review Our Database does show on May 5, you contacted Mancini's Sleepworld Corporate Office and spoke to our Finance Department which she then directed you to call [redacted] at [redacted] to discuss any payments that need to be made, etc.; as again we can't access your account information due to Privacy Act It appears that the balance has changed, due to interest being charged as no payments have been made onto your account since September per your email Please either contact the Collection Agency number you received the letter from or contact [redacted] to try and resolve the issue at [redacted] Regards, Mancini's Sleepworld Corporate Office
We agreed to replace this box spring over a week ago Sales created an invoice for the wrong item in error Customer requested specific delivery time frame to fix the error Our system can not accommodate the requirements we were given It is scheduled for delivery tomorrow now
Initial Business Response /* (1000, 5, 2015/12/14) */
Dear ***,
I apologize for the lack of communication from the Sales Person at the store in regards to your orderI have informed the Manager to be in touch with you and offer you $in compensation for having wait so long for your
merchandiseThe items you are waiting for are also in stockHe will call you to arrange a firm delivery date as wellI am sorry again for the lack of followupThank you for giving us another chance
Regards,
***'s Sleepworld Corporate Office
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear ***,
We are sorry to hear about the miscommunication between you and *** ***On September 16, we submitted *** *** all of your Finance Application Paperwork to process your information Unfortunately, due to privacy reasons, *** does not allow us to access
your account information to review Our Database does show on May 5, you contacted Mancini's Sleepworld Corporate Office and spoke to our Finance Department which she then directed you to call *** *** at *** to discuss any payments that need to be made, etc.; as again we can't access your account information due to Privacy Act It appears that the balance has changed, due to interest being charged as no payments have been made onto your account since September per your email Please either contact the Collection Agency number you received the letter from or contact *** *** to try and resolve the issue at ***.
Regards,
Mancini's Sleepworld Corporate Office
We agreed to replace this box spring over a week ago. Sales created an invoice for the wrong item in error. Customer requested specific delivery time frame to fix the error. Our system can not accommodate the requirements we were given. It is scheduled for delivery
tomorrow now