Mancino's Pizza and Grinders

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company is offering no resolution The school is expressing confusion over why I complainedThe complaint I submitted explains EXACTLY why I complained The school's website listed an accrediting agency on one section, but says in another section that they are NOT accredited Which is it? They are accredited, or they are not accredited They cannot be BOTH! A diploma from a truly accredited school would be enough to get me into almost any college or university I have tried to apply to several colleges with this diploma, and none of the institutions that I applied to would accept it (which tells me it is most likely NOT ACCREDITED.) Only a select few online colleges will accept applicants who have a diploma from West Madison Falls High School.It appears that the school is unaccredited, and therefore not accepted by the more reputable colleges and universities I am asking for either PROOF OF ACCREDITATION by the Deptof Education, OR $returned to me in guaranteed funds (ie cashier's check or money order) Regards, [redacted]

I am so sorry to hear they had a bad experience however it states right on our site that we are an online high school not a traditional high school It also states right on our site that we are not accredited by any regional or national accreditation agency We have a refund policy as well and would have been more than happy to refund them even up to days after their purchase We have never received an email or request regarding wanting a refund Their purchase was done in November of 2013, it is hard to believe they are just now having an issue when months has past We are more than happy to provide them with a verification to an employer or school or even provide their official transcripts if that would help.Thank you, [redacted] ***Student Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.S mI have returned their package and still haven't been refunded my money and I'm still getting ignored when I call them

While I apologize you had an issue with your diploma I'm confused why you would wait over two years to let us know I have your file and not one time did you request a refund which we would have been happy to issue you had we of known in the days our refund policy states you have Our school is an online high school, we clearly state that on our website as well If the entity you are using it for does not allow online high school there is really nothing we can do about it It is up to each entity to set their own requirements We do offer verification services and even send official copies of your transcripts for free if that would help we are happy to do soUnfortunately our merchant provider doesn't even allow a refund to be processed this old however if you would like to take advantage of our verification services please let us know.Thank you,West Madison Falls High School

Did you ask the college what exactly you need to meet their requirement? As I mentioned we are happy to verify you have graduated, send your official transcripts, fill out a verification form or whatever they need in order to see you have actually completed our program Students go to college every single day with after completing our program and while I apologize you are having issues with a school accepting it we are happy to help find a solution with you Please also provide the name your diploma was ordered through along with your date of birth, we don't have the exact spelling you have provided as an account and we need to confirm your file.Thank you, [redacted] ***Student ServicesWest Madison Falls High School

We are not sure what exactly they are unhappy about however we would like to help with whatever the student needs. We spoke to ***'s mother on 10/15/and have not heard from either of them since. The last conversation we had was that we were going to send transcripts out for them
but she did not know the address and we have been waiting ever since to hear from her with it. Thanks*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is offering no resolution The school is expressing confusion over why I complainedThe complaint I submitted explains EXACTLY why I complained The school's website listed an accrediting agency on one section, but says in another section that they are NOT accredited Which is it? They are accredited, or they are not accredited They cannot be BOTH! A diploma from a truly accredited school would be enough to get me into almost any college or university I have tried to apply to several colleges with this diploma, and none of the institutions that I applied to would accept it (which tells me it is most likely NOT ACCREDITED.) Only a select few online colleges will accept applicants who have a diploma from West Madison Falls High School.It appears that the school is unaccredited, and therefore not accepted by the more reputable colleges and universities I am asking for either PROOF OF ACCREDITATION by the Deptof Education, OR $returned to me in guaranteed funds (ie cashier's check or money order)
Regards,
*** ***

We have talked to this student several timesWe even keep a log of each time we speak. See below:
responded to email Follow Up Date: by Administrator on 01/22/10:07:AMtalked to student and he gave me the apt number 1KFollow Up Date: by Administrator on 02/28/03:13:
PMcalled student about getting package back and left a vmFollow Up Date: by Administrator on 02/28/03:11:PMgot package back emailed student Follow Up Date: by Administrator on 01/22/07:45:PMstudent wanted to know how long until diploma told them three days about after they orderFollow Up Date: by Administrator on 01/16/07:24:AMHere is also the history log:TimestampActivityIP Address01/22/10:04:AMStudent requested password.***2/28/04:33:PMStudent requested password.***1/16/05:43:AMStudent logged in.***12/11/10:11:AMStudent logged in.***12/08/02:44:PMStudent ordered the graduation diploma package(***)***12/08/01:47:PMStudent ordered the graduation diploma package(***)***12/08/01:40:PMStudent logged in.***12/01/01:50:PMStudent completed registration.***12/01/01:39:PMStudent completed life experiences.***12/01/12:55:PMStudent logged in.***11/27/05:43:PMStudent logged in.***11/27/11:18:AMStudent passed an online exam(***)***11/27/11:12:AMStudent logged in.***11/27/02:33:AMStudent passed an online exam(***)***11/27/02:21:AMStudent passed an online exam(***)***11/27/02:12:AMStudent logged in.***11/27/01:49:AMStudent passed an online exam(***)***11/27/01:14:AMStudent created an account.***At no time has the student ever expressed to us that they were unsatisfied. We are more than happy to help the student with their concerns. The student even put the wrong address so we reshipped their package out for FREE to the correct address. Again if the student has concerns we are more than happy to come to a resolution and help them.ThanksStudent Services

Did you ask the college what exactly you need to meet their requirement? As I mentioned we are happy to verify you have graduated, send your official transcripts, fill out a verification form or whatever they need in order to see you have actually completed our program. Students go to college every single day with after completing our program and while I apologize you are having issues with a school accepting it we are happy to help find a solution with you. Please also provide the name your diploma was ordered through along with your date of birth, we don't have the exact spelling you have provided as an account and we need to confirm your file.Thank you,*** ***Student ServicesWest Madison Falls High School

I ordered my diploma package on February 15, which I am aware that is Presidents DayIt is now February 19, and I paid for priority day shipping and I have yet to receive a tracking number or a package! This is really frustrating and if I don't recieve it soon West Madison Falls can just cancel it and refund me my money back this is ridiculous! I have called, left messages, emailed and still NOTHING!

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told by *** *** *** that west madison falls is a SCAM schoolMy diploma that I received from that says it has credits but when I try to apply to college's they tell me that my diploma has NO Credits and that it is not even a real diploma, the same thing *** *** *** told me!!!!! They also told me that the diploma from the west madison falls is another reason why it is very difficult for me to get a job!The reason why I waited years Is because I JUST found out that this school was a SCAM.
Regards,
*** *** ***

We are more than happy to refund the student if that is what he wants. We have sent him the refund instructions several times and spoken to him. His student file contains all the notes from our conversations and all the emails show as they went through with the instructionsAll he has
to do is send the package back with the form signed for his refund and we can process it.Thanks*** ***Student ServicesWest Madison Falls High School

We have contacted the student and have issued a refund check to her. Although our website clearly states the below statement, we value our students and want them to be completely satisfied with our program packages. If the student wishes us to refer her to an accredited High School, we
are willing to assist with that“Both of the Fast and Honor’s high school courses have been designed after the most current GED and high school preparation literature and follow many aspects of traditional high school testing format while providing convenience through the accelerated format and 100% online accessWhile our web-based courses are designed after the most current education curriculum, they are not accredited by any regional or national accreditation agencyOur staff encourages potential diploma package graduates to check with the organization, school or employer prior to completion of your diploma package order.”

While I apologize you had an issue with your diploma I'm confused why you would wait over two years to let us know. I have your file and not one time did you request a refund which we would have been happy to issue you had we of known in the days our refund policy states you have.
Our school is an online high school, we clearly state that on our website as well. If the entity you are using it for does not allow online high school there is really nothing we can do about it. It is up to each entity to set their own requirements. We do offer verification services and even send official copies of your transcripts for free if that would help we are happy to do soUnfortunately our merchant provider doesn't even allow a refund to be processed this old however if you would like to take advantage of our verification services please let us know.Thank you,West Madison Falls High School

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** *** P.S mI have returned their package and still haven't been refunded my money and I'm still getting ignored when I call them

THIS IS A SCAM PLZ STAY AWAY FROM THIS PLACE THANK YOU I lost and the bad thing is my mom payed it

I am so sorry to hear they had a bad experience however it states right on our site that we are an online high school not a traditional high school. It also states right on our site that we are not accredited by any regional or national accreditation agency We have a refund policy as
well and would have been more than happy to refund them even up to days after their purchase. We have never received an email or request regarding wanting a refund. Their purchase was done in November of 2013, it is hard to believe they are just now having an issue when months has past. We are more than happy to provide them with a verification to an employer or school or even provide their official transcripts if that would help.Thank you,*** ***Student Services