Mancino's Pizza and Grinders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told by [redacted] that west madison falls is a SCAM school. My diploma that I received from that says it has credits but when I try to apply to college's they tell me that my diploma has NO Credits and that it is not even a real diploma,  the same thing [redacted] told me!!!!! They also told me that the diploma from the west madison falls is another reason why it is very difficult for me to get a job!. The reason why I waited 2 years Is because I JUST found out that this school was a SCAM. 
Regards,
[redacted]

We have contacted the student and have issued a refund check to her.  Although our website clearly states the below statement, we value our students and want them to be completely satisfied with our program packages.  If the student wishes us to refer her to an accredited High School, we...

are willing to assist with that. “Both of the Fast and Honor’s high school courses have been designed after the most current GED and high school preparation literature and follow many aspects of traditional high school testing format while providing convenience through the accelerated format and 100% online access. While our web-based courses are designed after the most current education curriculum, they are not accredited by any regional or national accreditation agency. Our staff encourages potential diploma package graduates to check with the organization, school or employer prior to completion of your diploma package order.”

We have contacted the student and have offered her a full refund.  We explained to her the purpose of our programs and she was very understanding.  If she decides to move forward with the refund, she will contact us directly and we will be more than happy to assist her.  Our programs...

come with a satisfaction guarantee.  If any student, for any reason, is not satisfied we will gladly refund them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company is offering no resolution.  The school is expressing confusion over why I complained. The complaint I submitted explains EXACTLY why I complained.  The school's website listed an accrediting agency on one section, but says in another section that they are NOT accredited.  Which is it?  They are accredited, or they are not accredited.  They cannot be BOTH!  A diploma from a truly accredited school would be enough to get me into almost any college or university.  I have tried to apply to several colleges with this diploma, and none of the institutions that I applied to would accept it (which tells me it is most likely NOT ACCREDITED.)  Only a select few online colleges will accept applicants who have a diploma from West Madison Falls High School.It appears that the school is unaccredited, and therefore not accepted by the more reputable colleges and universities.  I am asking for either PROOF OF ACCREDITATION by the Dept. of Education, OR $249 returned to me in guaranteed funds (ie cashier's check or money order).
Regards,
[redacted]

Did you ask the college what exactly you need to meet their requirement?  As I mentioned we are happy to verify you have graduated, send your official transcripts, fill out a verification form or whatever they need in order to see you have actually completed our program.  Students go to college every single day with after completing our program and while I apologize you are having issues with a school accepting it we are happy to help find a solution with you.  Please also provide the name your diploma was ordered through along with your date of birth, we don't have the exact spelling you have provided as an account and we need to confirm your file.Thank you,[redacted]Student ServicesWest Madison Falls High School

I am so sorry to hear they had a bad experience however it states right on our site that we are an online high school not a traditional high school.  It also states right on our site that we are not accredited by any regional or national accreditation agency.   We have a refund policy as...

well and would have been more than happy to refund them even up to 90 days after their purchase.  We have never received an email or request regarding wanting a refund.  Their purchase was done in November of 2013, it is hard to believe they are just now having an issue when 6 months has past.  We are more than happy to provide them with a verification to an employer or school or even provide their official transcripts if that would help.Thank you,[redacted]Student Services

We have attempted to contact the student, via phone and email, to address her concerns.  Our terms and conditions, which were agreed to by the student, are very clear on the intent of our programs.  However, the satisfaction of our students is very important to us and we offer a refund...

guarantee.  Please have the student contact us and we will gladly assist her with receiving a refund.  If she is interested in college acceptance, one of our student advisers will be more than happy to help her with that.

While I apologize you had an issue with your diploma I'm confused why you would wait over two years to let us know.  I have your file and not one time did you request a refund which we would have been happy to issue you had we of known in the 90 days our refund policy states you have. ...

Our school is an online high school, we clearly state that on our website as well.  If the entity you are using it for does not allow online high school there is really nothing we can do about it.  It is up to each entity to set their own requirements.  We do offer verification services and even send official copies of your transcripts for free if that would help we are happy to do so. Unfortunately our merchant provider doesn't even allow a refund to be processed this old however if you would like to take advantage of our verification services please let us know.Thank you,West Madison Falls High School

THIS IS A SCAM PLZ STAY AWAY FROM THIS PLACE THANK YOU I lost 230 and the bad thing is my mom payed 4 it

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]   P.S mI have returned their package and still haven't been refunded my money and I'm still getting ignored when I call them

I ordered my diploma package on February 15, 2016 which I am aware that is Presidents Day. It is now February 19, 2016 and I paid for priority 2 day shipping and I have yet to receive a tracking number or a package! This is really frustrating and if I don't recieve it soon West Madison Falls can just cancel it and refund me my money back this is ridiculous! I have called, left messages, emailed and still NOTHING!