Initial Business Response /* (1000, 7, 2015/06/01) */
X-X-XXXX customer called our office and we called Gosmart as our vendor and made way call with the customer and the Gosmart customer service mention that it is Gosmart web last month April 22, and customer heard already by himself that
the Gosmart customer service verified that the transaction was did over the web of Gosmart and not Mancor Tech online storeBecause the only payment he did in our online store was dated 3/18/order noand service was granted or the air time was loadedWe are not the one who dud the service activation for him dated November Maybe he is confusedBecause have organized recordEnclosed his order no dated 3/18/Note: Customer called May 5, and he is referring his payment May He keep changing what he is sayingThat's we mentioned we have only transaction 3/18/only
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is that mancor deducted $out of my account without my permissionThey claim that the issue something to do with Gosmart activation, which is not related to this matterYet, they have deducted $from my bank account and would not refund the moneyI can send you a bank statement in march when the transaction took placeI need the money back
Initially, I purchased a calling card from Mancor a while back to call Haiti; they kept my information and stole $
Initial Business Response /* (1000, 7, 2015/06/01) */
X-X-XXXX customer called our office and we called Gosmart as our vendor and made way call with the customer and the Gosmart customer service mention that it is Gosmart web last month April 22, and customer heard already by himself that
the Gosmart customer service verified that the transaction was did over the web of Gosmart and not Mancor Tech online storeBecause the only payment he did in our online store was dated 3/18/order noand service was granted or the air time was loadedWe are not the one who dud the service activation for him dated November Maybe he is confusedBecause have organized recordEnclosed his order no dated 3/18/Note: Customer called May 5, and he is referring his payment May He keep changing what he is sayingThat's we mentioned we have only transaction 3/18/only
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is that mancor deducted $out of my account without my permissionThey claim that the issue something to do with Gosmart activation, which is not related to this matterYet, they have deducted $from my bank account and would not refund the moneyI can send you a bank statement in march when the transaction took placeI need the money back
Initially, I purchased a calling card from Mancor a while back to call Haiti; they kept my information and stole $