Mancuso Motorsports, Inc.

Mr ***
Verdana; background-">We apologize for the delay with getting your deposit back and any issues that may have caused youWe were under the impression that you had already received your refundI was shocked when you called and said you had not received itI immediately got with our General Manager and had a new check issued and overnighted yesterday via *** (tracking #***). We’ve never held any customers deposit, as it is against our company policy to do soIf you have any further questions or concerns, please feel free to call me at ***
Sincerely,
*** ***

We are in receipt of the concerns of Mr***We apologize for any misunderstandings, and we have communicated with himAs a result of that discussion, it is agreed that we will be purchasing a second key and *** it just as quickly as possibleWe will stay in touch with Mr*** to
make sure he receives it

I have reviewed this complaint and will meet with management today to craft a response

Complaint: 12023602
I am rejecting this response because: I have waited 6 days to get a true response. I have yet to hear from this business. 
Sincerely,
[redacted]

I am in receipt of your complaint and will review with my team. Expect a response from us within the next 3 days.

We would like to extend an offer of $1500 for the inconvenience this customer has experienced.

Mr [redacted]We apologize for the delay with getting your deposit back and any issues that may have caused you. We were under the impression that you had already received your refund. I was shocked when you called and said you had not received it. I immediately got with our General Manager and had a...

new check issued and overnighted yesterday via [redacted] (tracking #[redacted]). We’ve never held any customers deposit, as it is against our company policy to do so.If you have any further questions or concerns, please feel free to call me at [redacted]Sincerely,[redacted]

Part has arrived. Customer was notified. Customer has been given a loaner and repairs should be completed in several days.

We are looking at the situation presently and will contact the customer today. We will keep you in the loop as to our solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]