Mancuso Motorsports

I am in receipt of your complaint and will review with my teamExpect a response from us within the next days

Part has arrivedCustomer was notifiedCustomer has been given a loaner and repairs should be completed in several days

Complaint: I am rejecting this response because: I have waited days to get a true responseI have yet to hear from this business Sincerely, [redacted]

We would like to extend an offer of $1500 for the inconvenience this customer has experienced.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Mr [redacted] We apologize for the delay with getting your deposit back and any issues that may have caused youWe were under the impression that you had already received your refundI was shocked when you called and said you had not received itI immediately got with our General Manager and had a new check issued and overnighted yesterday via [redacted] (tracking # [redacted] )We’ve never held any customers deposit, as it is against our company policy to do so.If you have any further questions or concerns, please feel free to call me at [redacted] Sincerely, [redacted]

We are looking at the situation presently and will contact the customer todayWe will keep you in the loop as to our solution