Jim R [redacted] 3:PM [redacted] ,The patio was installed after we installed the fenceHere are pictures: whoever installed the patio removed the bottom rail on the fence to pour the concreteThen couldn't reinstall the fence rail correctly, so they cut it short to make it work.This is why the section blew outTherefore this is not Northeast Ohio Fence's issueThe homeowner had to have known the patio was installed after the fact.Warranty: manufactures lifetime material and years on our service.With all this being said we just fixed it, since we made a trips out to the home to see if it was our issue.I have a call into the homeowner to discuss how we will be compensated for work done
Jim R [redacted] 3:PM [redacted] ,The patio was installed after we installed the fenceHere are pictures: whoever installed the patio removed the bottom rail on the fence to pour the concreteThen couldn't reinstall the fence rail correctly, so they cut it short to make it work.This is why the section blew outTherefore this is not Northeast Ohio Fence's issueThe homeowner had to have known the patio was installed after the fact.Warranty: manufactures lifetime material and years on our service.With all this being said we just fixed it, since we made a trips out to the home to see if it was our issue.I have a call into the homeowner to discuss how we will be compensated for work done