Mandarin Oriental

Good Day,The firm has issued me a refund in the amount of $for the service that I received from the firm on 8/20/

Review: We spoke with the catering manager over email and in person regarding a reception. She promised to provide a proposal with quotes via email for the event. We followed up multiple times, but she has not responded for four months.Desired Settlement: Provide a proposal with quotes per discussion

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted] from Mandarin Oriental sent me a new proposal disregarding the terms that we discussed in October 2013. The timeframe of the event was not what we discussed, and the promised proposal was supposed to have various quotes of different options including room rates.