The owner of the company along with the installation manager met personally with the customer at his residence to discuss his NEWPRO experience NEWPRO does acknowledge there have been delays and product related issues that we are committed to resolve NEWPRO strives for an exceptional experience from start to finish NEWPRO requested to replace of the existing windows due to challenges related to manufacturing to which Mr [redacted] has agreed For lost time and inconvenience NEWPRO will also replace a BAY window at no charge to which Mr [redacted] agreed NEWPRO has been communicating regularly with Mr [redacted] and the understanding is that we are on the same page and working towards a speedy resolution NEWPRO fully stands behind their product and will continue to pursue the homeowner's satisfaction ?
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The reason that I am rejecting this response is because the issue should have been issued before any of the recent weather situations that we hadI am requesting that Newpro pays the interest that I incurred on my credit card due to the fact they did not refund my card in a timely manor Regards, [redacted]
NEWPRO acknowledges the complaint as reported by Mr [redacted] and has been in touch with the homeownerNEWPRO is working with the manufacturer to accommodate Mr [redacted] 's concerns and review the problem NEWPRO will continue to stay in communication with Mr [redacted] with the goal to resolve as quickly as possible NEWPRO is also reviewing the communication process to verify the contact attempts as the lack of communication as noted by Mr [redacted] is not standard practice NEWPRO takes great pride in their nationally recognized award winning customer service and continues to learn ways to improve the communication process as part of an exceptional experience from start to finish
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] with the assumption that a condition of the resolution proposed by NEWPRO and not documented in its response to Revdex.com is met in full On the date that the owner of NEWPRO and a manager met with me and documented outstanding issues and offered the aforementioned resolution (March 4, 2015) a condition of our agreement was that the repair/replacement of defective, damaged and 'wrong type' windows will be completed to my 100% satisfaction within days.I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
NEWPRO's installation manager visited with the customer today 2/19/and developed a corrective action plan Per the customer's request, a service tech will be onsite next week to tighten the tub spout and address the caulking concerns Customer was happy with our prompt response
This refund has been issued to customer NEWPRO apologizes for any delay in communication - unforeseen delays were due to the recent weather conditions and state of emergencyNEWPRO follows all guidelines and policies related to refunds Thank you
The owner of the company along with the installation manager met personally with the customer at his residence to discuss his NEWPRO experience NEWPRO does acknowledge there have been delays and product related issues that we are committed to resolve NEWPRO strives for an exceptional experience from start to finish NEWPRO requested to replace of the existing windows due to challenges related to manufacturing to which Mr [redacted] has agreed For lost time and inconvenience NEWPRO will also replace a BAY window at no charge to which Mr [redacted] agreed NEWPRO has been communicating regularly with Mr [redacted] and the understanding is that we are on the same page and working towards a speedy resolution NEWPRO fully stands behind their product and will continue to pursue the homeowner's satisfaction ?
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The reason that I am rejecting this response is because the issue should have been issued before any of the recent weather situations that we hadI am requesting that Newpro pays the interest that I incurred on my credit card due to the fact they did not refund my card in a timely manor Regards, [redacted]
NEWPRO acknowledges the complaint as reported by Mr [redacted] and has been in touch with the homeownerNEWPRO is working with the manufacturer to accommodate Mr [redacted] 's concerns and review the problem NEWPRO will continue to stay in communication with Mr [redacted] with the goal to resolve as quickly as possible NEWPRO is also reviewing the communication process to verify the contact attempts as the lack of communication as noted by Mr [redacted] is not standard practice NEWPRO takes great pride in their nationally recognized award winning customer service and continues to learn ways to improve the communication process as part of an exceptional experience from start to finish
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] with the assumption that a condition of the resolution proposed by NEWPRO and not documented in its response to Revdex.com is met in full On the date that the owner of NEWPRO and a manager met with me and documented outstanding issues and offered the aforementioned resolution (March 4, 2015) a condition of our agreement was that the repair/replacement of defective, damaged and 'wrong type' windows will be completed to my 100% satisfaction within days.I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
NEWPRO's installation manager visited with the customer today 2/19/and developed a corrective action plan Per the customer's request, a service tech will be onsite next week to tighten the tub spout and address the caulking concerns Customer was happy with our prompt response
This refund has been issued to customer NEWPRO apologizes for any delay in communication - unforeseen delays were due to the recent weather conditions and state of emergencyNEWPRO follows all guidelines and policies related to refunds Thank you