Manders Construction Inc

I have spoken with our Sales Manager and he informs me that there has been communication with this customer to resolve the matter

I'm only rejecting their response because they say I knew the price before hand. when I came up I thought I had the current price not until salesman was being informed of and truck I was looking at and he told him the price, so as we were test driving I asked the salesman and he said maybe I had old listing "we will look at it when we get backanyway I rejected there response because I honestly thought I had the current price hen I walked into the showroomNo further action on their part is necessary

Customer was aware of the price increase prior to arriving at the dealership.Once he was here, he tried to use the previous, lower, unrepaired price as a negotiating tool.After we did not accept his offer, he subsequently raised his offer on separate occasions, the latest being via email
at 7:43am on 20July2017 (see email contents below):star:CustomerComments: Originated from your PowerShift Website Preferred Contact: day Contact Subject: silverado lt 28,(Johnson Motor Sales New Richmond) Customer Comments: {hi I would like to buy that Silverado if you will sell it to meI will pay the listed price of 28,I did leave bad feedback which I will correct if you sell me the truckAfter chad was so rude to me I left feedback due to my experiencewhich I have never before left feedback good or badAgain I will buy the truck for listed price, thank you } Cobalt Web ID: gmps-johnsonmotor-wiWe have chosen not to do business with this customer

I'm only rejecting their response because they say I knew the price before hand. when I came up I thought I had the current price not until salesman was being informed of and truck I was looking at and he told him the price, so as we were test driving I asked the salesman and he said maybe I had old listing "we will look at it when we get backanyway I rejected there response because I honestly thought I had the current price hen I walked into the showroomNo further action on their part is necessary.

Customer was aware of the price increase prior to arriving at the dealership.Once he was here, he tried to use the previous, lower, unrepaired price as a negotiating tool.After we did not accept his offer, he subsequently raised his offer on separate occasions, the latest being via email
at 7:43am on 20July2017 (see email contents below):star:CustomerComments: Originated from your PowerShift Website Preferred Contact: day Contact Subject: silverado lt 28,(Johnson Motor Sales New Richmond) Customer Comments: {hi I would like to buy that Silverado if you will sell it to meI will pay the listed price of 28,I did leave bad feedback which I will correct if you sell me the truckAfter chad was so rude to me I left feedback due to my experiencewhich I have never before left feedback good or badAgain I will buy the truck for listed price, thank you } Cobalt Web ID: gmps-johnsonmotor-wiWe have chosen not to do business with this customer

Attached is a document called "We Owe" that we have all customers sign at the time of purchase to avoid these types of issues. This document gives the customer an opportunity to put in writing anything verbally promised in the deal. You will notice this was acknowledged by *** as "Nothing Additional Owed".The Sales Manager has offered a spare tire comparable to what would come from GM with a Malibu. These vehicles do not come from the factory with a full-size spare tire. They either come with what you refer to as a "doughnut" or an inflator kit

This vehicle was sold with no warranty. Customer signed additional agreement stating vehicle is sold "AS IS WITH ALL FAULTS" Purchase contract, WI buyers guide and red tag agreement are attached. Vehicle was inspected by a Certified Technician prior to sale and at that time
had no known safety or driveability issuesWe don't sell vehicle's with known safety or reliability issues, that would be poor customer service and a liabilty

Attached is a document called "We Owe" that we have all customers sign at the time of purchase to avoid these types of issues. This document gives the customer an opportunity to put in writing anything verbally promised in the deal. You will notice this was acknowledged by *** as "Nothing Additional Owed".The Sales Manager has offered a spare tire comparable to what would come from GM with a Malibu. These vehicles do not come from the factory with a full-size spare tire. They either come with what you refer to as a "doughnut" or an inflator kit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
That day we were signing many papers and I do not remember signing this onePerhaps if *** had explained what we were giving up we would never have been in this messLike I stated earlier my husband used to work with ***'s dad and we truly believed she would uphold her promise*** was well aware that the only way we were leaving with the car that day was with the mentioned tire included.? I know of at least three people who have bought a car since this happened to us that intentionally did not go to this dealershipWe reject this offer because it is not what was promisedWe do not make 'deals' that we have no intention of keeping, so for us this is unimaginable that this was done intentionally
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That day we were signing many papers and I do not remember signing this one. Perhaps if [redacted] had explained what we were giving up we would never have been in this mess. Like I stated earlier my husband used to work with [redacted]'s dad and we truly believed she would uphold her promise. [redacted] was well aware that the only way we were leaving with the car that day was with the mentioned tire included.  I know of at least three people who have bought a car since this happened to us that intentionally did not go to this dealership. We reject this offer because it is not what was promised. We do not make 'deals' that we have no intention of keeping, so for us this is unimaginable that this was done intentionally.
Regards,
[redacted]

This vehicle was sold as-is with no warranty.  Customer signed additional agreement stating vehicle is sold "AS IS WITH ALL FAULTS"  Purchase contract, WI buyers guide and red tag agreement are attached.  Vehicle was inspected by a Certified Technician prior to sale and at that time...

had no known safety or driveability issues. We don't sell vehicle's with known safety or reliability issues, that would be poor customer service and a liabilty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I have spoken with our Sales Manager and he informs me that there has been communication with this customer to resolve the matter.