Her statement that it was a "self storage " unit is false? The company picked up the items, took them to storage, stored them, then returned them upon request (minus the items in question)? At no time were we given, nor did we request, access to the storage facility? Only the company employees had or gained access to the storage area? Her statement that only we had access is a blatant lie? If only we had access, how did the company store and retrieve the items for us and without us being present? ? Also, we paid them $per month EXTRA for "Insurance"? At no time were we ever told, until after the items were not returned, that we had to supply them with a detailed inventory list? This was never told to us, nor is it stated in the signed contract? Her response when told this was first to say we should have known that, then later said the movers told us this, which is another statement? Why did I purchase $40,worth of insurance for $per month, if there response to lost items is "nothing we can do?" ? I know this is fruitless but the company should be held liable for the loss, and if nothing else, reimburse me for the insurance premiums I paid if they are not going to honor the insurance for lost items?
It is true we have storage units and self storageWe move things into self storage for customers all the time, they may not have help moving things or the right transportation for large items or many items at once.? ? All of our customers have the? right to get into? the storage? units that they are paying for.? ? We can recommend to customers what to do, and advise them on self storage and inventorying the items,? but in the end they are the ones that have to give us the content list.? Our? movers DO NOT have keys to any storage unit!!!? ? I have calls weekly were customers can't find something or they think they are missing items, Our reply is give it some time and if it doesn't show up call me back.? Example one family had a area rug and she thought something happened to it.? to weeks later the dry cleaners called her and said it had been there and they thought it was forgotten.? We have been in business since and stand strong in the community, We are the first to fix the problem if there is one.? But without proof of something I can't move forward.? ? I? wish they could provide anything showing me it was even in storage so I could help them.? Unfortunately this is the hard part of my job.? I am sorry for? any hard feelings but pray they find them.? ? ? ? ? ? ?
Her statement that it was a "self storage " unit is false? The company picked up the items, took them to storage, stored them, then returned them upon request (minus the items in question)? At no time were we given, nor did we request, access to the storage facility? Only the company employees had or gained access to the storage area? Her statement that only we had access is a blatant lie? If only we had access, how did the company store and retrieve the items for us and without us being present? ? Also, we paid them $per month EXTRA for "Insurance"? At no time were we ever told, until after the items were not returned, that we had to supply them with a detailed inventory list? This was never told to us, nor is it stated in the signed contract? Her response when told this was first to say we should have known that, then later said the movers told us this, which is another statement? Why did I purchase $40,worth of insurance for $per month, if there response to lost items is "nothing we can do?" ? I know this is fruitless but the company should be held liable for the loss, and if nothing else, reimburse me for the insurance premiums I paid if they are not going to honor the insurance for lost items?
It is true we have storage units and self storageWe move things into self storage for customers all the time, they may not have help moving things or the right transportation for large items or many items at once.? ? All of our customers have the? right to get into? the storage? units that they are paying for.? ? We can recommend to customers what to do, and advise them on self storage and inventorying the items,? but in the end they are the ones that have to give us the content list.? Our? movers DO NOT have keys to any storage unit!!!? ? I have calls weekly were customers can't find something or they think they are missing items, Our reply is give it some time and if it doesn't show up call me back.? Example one family had a area rug and she thought something happened to it.? to weeks later the dry cleaners called her and said it had been there and they thought it was forgotten.? We have been in business since and stand strong in the community, We are the first to fix the problem if there is one.? But without proof of something I can't move forward.? ? I? wish they could provide anything showing me it was even in storage so I could help them.? Unfortunately this is the hard part of my job.? I am sorry for? any hard feelings but pray they find them.? ? ? ? ? ? ?