I spoke with the customer and this was a miscommunication. The job was more intense than we originally thought. The part had to be sent out numerous times in order for it to try to be repaired, we were trying to save the customer money and not buy a new cylinder head. We were in contact with him...
during the process and in the end we had no choice but to get a reman head. I explained the situation in full detail to the customer and he now feels better about the situation and understands the detail on why it has taken so long. He seems to be less upset now that we spoke and this was a complete misunderstanding. if there are any questions please feel free to contact me at ###-###-####, Monday-Friday from 8am-6pm.
Thank-you
I spoke with the customer and this was a miscommunication. The job was more intense than we originally thought. The part had to be sent out numerous times in order for it to try to be repaired, we were trying to save the customer money and not buy a new cylinder head. We were in contact with him...
during the process and in the end we had no choice but to get a reman head. I explained the situation in full detail to the customer and he now feels better about the situation and understands the detail on why it has taken so long. He seems to be less upset now that we spoke and this was a complete misunderstanding. if there are any questions please feel free to contact me at ###-###-####, Monday-Friday from 8am-6pm.
Thank-you