Mango Tree

APRIL 12, 5pt;">Dear Miss [redacted] , I have received your notification of the complaint filed against Mango Tree and have performed my investigationIt has been determined that there is some legitimacy to the argument that [redacted] is statingI would be more than happy to offer some reconciliation with Mr [redacted] but the request for a refund of the $deposit is not applicable since there was never a deposit chargedThe initial check, which is way below the usual minimum required for such an event, was only $and I have a copy of it attachedThere is no question that Mr [redacted] should receive some compensation and Mango Tree has no problem in doing soHowever, the requested amount is too muchI have no experience in dealing with such a situation with the Revdex.com so not really sure how to move forwardIf you could please advise it would be greatly appreciatedBest Regards, [redacted] NW, Washington, DC 20001–###-###-#### www.mangotreedc.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:On behalf of the *** Alumni Association (***) we are requesting $as compensation from Mango TreeThis is the amount that it takes for one student to be sponsored for a *** Student Track Scholarship, the purpose of the benefit reception hosted at Mango Tree (***)If Mango Tree finds this to be an unreasonable amount in reparations, we are prepared to settle this dispute at $250.*** ** *** and team was diplomatically provided the opportunity to provide review of the mismanagement of our event both verbally and in an email on March 18, After no response, he was once again asked for a response on March 28, and provided noneIn complete honesty, a simple “we apologize” for the inconvenience would have avoided the claim and we hope they treat their future patrons with more professionalism.Non-accordance by Mango Tree to a mutually agreed upon contract: Attached is a redacted contract with Mango Tree, that clearly states their requirement of a $credit card deposit and that if “Inside four week prior to the event date the entire deposit is non-refundableInside of two weeks prior to the event date, host will be charged the entire food and beverage minimum revenue requirement, charged to the credit card on file.” If our organization had needed to cancel within four weeks, then we would have been legally liable according to their contract whether they charged the amount or notOn March 14, 2016, ~minutes before our fundraising event, the restaurant had made no arrangements for the event and couldn’t even find the contractOur Board Members were assisting in moving tables, chairs, and had to brief the bartenders of what the arrangements would beThis is despite email communication more than a month in advance and an in-person visit by the *** Chairman with the lead restaurant manager for the event one-day beforeThis provides more evidence that Mango Tree failed to abide by their own contract by not properly executing the agreed upon deposit charge, while having our full credit card informationFurthermore, whether the initial check was “way below the usual minimum,” as stated by MrHanson, or not has no bearing on the dispute and clearly shows how the restaurant has serviced our contract. Regards,*** Alumni Association Executive Board - ***Hispanic Association of Colleges & Universities - *** ***[email protected]

APRIL 12, 2016
5pt;">Dear Miss [redacted],
I have received your notification of the complaint filed against Mango Tree and have performed my investigation. It has been determined that there is some legitimacy to the argument that [redacted] is stating.
I would be more than happy to offer some reconciliation with Mr. [redacted] but the request for a refund of the $500 deposit is not applicable since there was never a deposit charged. The initial check, which is way below the usual minimum required for such an event, was only $815.00 and I have a copy of it attached.
There is no question that Mr. [redacted] should receive some compensation and Mango Tree has no problem in doing so. However, the requested amount is too much. I have no experience in dealing with such a situation with the Revdex.com so not really sure how to move forward. If you could please advise it would be greatly appreciated.
Best Regards,
 [redacted] NW, Washington, DC 20001–###-###-####
www.mangotreedc.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
On behalf of the [redacted] Alumni Association ([redacted]) we are requesting $410 as compensation from Mango Tree. This is the amount that it takes for one student to be sponsored for a [redacted] Student Track Scholarship, the purpose of the benefit reception hosted at Mango Tree ([redacted]). If Mango Tree finds this to be an unreasonable amount in reparations, we are prepared to settle this dispute at $250.
[redacted] and team was diplomatically provided the opportunity to provide review of the mismanagement of our event both verbally and in an email on March 18, 2016. After no response, he was once again asked for a response on March 28, 2016 and provided none. In complete honesty, a simple “we apologize” for the inconvenience would have avoided the claim and we hope they treat their future patrons with more professionalism.
Non-accordance by Mango Tree to a mutually agreed upon contract: Attached is a redacted contract with Mango Tree, that clearly states their requirement of a $500 credit card deposit and that if “Inside four week prior to the event date the entire deposit is non-refundable. Inside of two weeks prior to the event date, host will be charged the entire food and beverage minimum revenue requirement, charged to the credit card on file.” If our organization had needed to cancel within four weeks, then we would have been legally liable according to their contract whether they charged the amount or not.
On March 14, 2016, ~90 minutes before our fundraising event, the restaurant had made no arrangements for the event and couldn’t even find the contract. Our Board Members were assisting in moving tables, chairs, and had to brief the bartenders of what the arrangements would be. This is despite email communication more than a month in advance and an in-person visit by the [redacted] Chairman with the lead restaurant manager for the event one-day before. This provides more evidence that Mango Tree failed to abide by their own contract by not properly executing the agreed upon deposit charge, while having our full credit card information. Furthermore, whether the initial check was “way below the usual minimum,” as stated by Mr. Hanson, or not has no bearing on the dispute and clearly shows how the restaurant has serviced our contract.
 
Regards,
[redacted] Alumni Association Executive Board - [redacted]
Hispanic Association of Colleges & Universities - [redacted][email protected]