Manhattan Car Wash

Manhattan Car Wash responds as below: (1) Hostility - All of complainant's saying is not true - On the contrary to the complainant's saying, the man who was hostile and thumped his arm on the cashier's counter to swipe away a calculator and papers on it was the complainantThe calculator was thrown to the floor and brokenHe did not apologize at all and just ran away - Manhattan Car Wash has a video to prove it (2) Interior Armoralling - The complainant claimed that he had specifically asked one of the workers not to put armorall inside his carBut he pointed at one of the workers, who had not been at the entrance when the complinant pulled his car to the entrance, when Manhattan Car Wash asked him to whom he had specifically asked not to armorallThis implies that he did not ask to not armorall, on the contrary to his claim - The complainant returned to Manhattan Car Wash approx minutes after he had driven awayShould he not be tolerative of armoalled interior, naturally he was supposed to come back immediately or much sooner than minutesThis fact means that he was not concerned about armoralled interior, but just money - Manhattan Car Wash explained to him that armoralling protects leather, which is trueThe complainant did not want to hear, just saying his car, a Jaguar, is an expensive carManhattan Car Wash explained that it armoralled Rolls Royce, Ferari and so on, and the complainant got upset for any reason (3) Position of Manhattan Car Wash - As explained above, it's not Manhattan Car Wash, but the complainant that is to blame - Manhattan Car Wash did not take any action against the complainant, because he, anyhow, was a customer - Manhattan Car Wash, however, will not tolerate any more and seek for legal remedy, if the complainant falsely defames its business reputation any more

Dear Sir,What you had said to me on the day the accident took place and what you wrote down to Revdex.com assures me that the fault was not with the car wash, but with you.First, you were on the car, just behind the steering wheel, maneuvering the car"My car make a weird movement and the
car wash machine stopped working" means that one of the car wash staff happened to see your car going off the track toward right-hand side and stopped the track conveyor by pushing an emergency switchThe fact that you were behind the steering wheel at that time and the car went off the track means that you turned the steering wheel right or lost the control of the car for any reason. Second, It's not understandable that you did not know the car, on which you were, hit something when the car went off the trackEven an un-experienced driver immediately notices that the car hits something when it really hits somethingYou, as an experienced driver, should have noticed the car hit something if it had hit something inside the car wash tunnelI do not understand why you said you did not realize dents, which must be made by hitting something, were made.For reasons said above, I am certain that the car wash did not do anything wrong, the car wash machine did not mal-function

Manhattan Car Wash responds as below:
(1) Hostility
- All of complainant's saying is not true.
- On the contrary to the complainant's saying, the man who was hostile and thumped his arm on the cashier's...

counter to swipe away a calculator and papers on it was the complainant. The calculator was thrown to the floor and broken. He did not apologize at all and just ran away. 
- Manhattan Car Wash has a video to prove it.
(2) Interior Armoralling
- The complainant claimed that he had specifically asked one of the workers not to put armorall inside his car. But he pointed at one of the workers, who had  not been at the entrance when the complinant pulled his car to the entrance, when Manhattan Car Wash asked him to whom he had specifically asked not to armorall. This implies that he did not ask to not armorall, on the contrary to his claim.
- The complainant returned to Manhattan Car Wash approx 30 minutes after he had driven away. Should he not be tolerative of armoalled interior, naturally he was supposed to come back immediately or much sooner than 30 minutes. This fact means that he was not concerned about armoralled interior, but just money.
- Manhattan Car Wash explained to him that armoralling protects leather, which is true. The complainant did not want to hear, just saying his car, a Jaguar, is an expensive car. Manhattan Car Wash explained that it armoralled Rolls Royce, Ferari and so on, and the complainant got upset for any reason
(3) Position of Manhattan Car Wash
- As explained above, it's not Manhattan Car Wash, but the complainant that is to blame.
- Manhattan Car Wash did not take any action against the complainant, because he, anyhow, was a customer.
- Manhattan Car Wash, however, will not tolerate any more and seek for legal remedy, if the complainant falsely defames its business reputation any more.

Hello, sorry about not putting my name . My name is [redacted]

Review: The owner is neither honorable nor professional. Get your car washed here at your own risk! My BMW was damaged during a hand car wash at Manhattan Car Wash this month. The rear view mirror assembly was detached (pushed/pulled off). The mirror is attached to the windshield with a bolt and the force necessary to detach the mirror also broke the windshield at that attachment point. None of the employees alerted me to the damage. I only noticed it when I went to drive off. The manager on duty actually accepted responsibility for the damage, but the owner, [redacted], not only REFUSED to cover the damages, but ACCUSED ME of intentionally causing the damage myself and blaming the car wash. This is a popular hand wash in Manhattan for luxury cars, but they clearly do not take responsibility for any damages, no matter how egregious or negligent.Desired Settlement: I would like a refund check or at least apologies.

Business

Response:

Above all, I am sorry that the incident occurred at my car wash, whether it was caused by our fault or not.

When the incident occurred, I was reported by the manager on duty over phone, since I was not at the site. I had the manager take photos of the broken wind-shield, and had talks with the complainant. It's not true that the manager on duty admitted our fault. What he did was just taking photos, which I shared with the complainant over email later, and arranging the complainant to have talks with me.

Manhattan Car Wash, which is one of very highly regarded car washes in New York City as the complainant acknowledged, has never experienced breaking wind-shield while hand-washing any vehicle. Because the incident had never been preceded, I checked the CCTV video to find out what actually happened. I saw that the complainant had come back to his car, taken photos and turned around the car checking our job. He accepted our job, gave a tip to the worker and entered his car. He came out of his car a few seconds later and complained about the broken wnid-shield. Here are several oddities about his complaint:

- The breakage of the wind-shield was very noticeable from any direction. However, he did not see it till he entered the car

- Beside his car, other workers were working on another car. Howver, nobody saw the breakage till he complained.

- While washing wind-shield, we just wipe it with micro-fiber towel, no strong power being applied. We do not adjust or touch a back-mirror. It is extremely strange that a wind-shield is broken while washing it.

- The worker did not see any problem when he left the car after taking a tip.

I shared the video with the complainant and said it would not be reasonable for us to take a responsibility, judging the facts based upon what was recorded on video.

The complainant reported the incident to his insurance company, and the insurance company investigated it. We said to the insurance company that we'd take a responsibility, if we should according to the very facts, and nothing happened since then.

Again, we are sorry about the incident, anyhow.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

- The breakage of the wind-shield was very noticeable from any direction. However, he did not see it till he entered the car.

> I was not paying attention to the windshield, I was looking for water spots. I noticed the windshield few seconds after I went inside the car.

- Beside his car, other workers were working on another car. However, nobody saw the breakage till he complained. Since you're saying it was very noticeable, why didn't anyone say anything about it when I gave you the keys to the car?

- The worker did not see any problem when he left the car after taking a tip.

- Of course he did not, since the manager on duty went and threatened him not to say anything.

My insurance company denied the claim, therefore you are liable for all the expenses related to my windshield replacement. I will NOT accept anything else. Please stop dealing with bad faith. I think it's funny how now you're trying to be so polite after I brought the matter to Revdex.com. You were calling me names before.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On top of several inconsistencies in the complainant's argument, the fact that the incident was not caused by our worker, as proved by recorded video clips, has rendered his insurance company to deny his claim, we suppose. When his insurance company denies his claim after investigation, how come should we bear any responsibility ?

The breakage of the wind-shield was very noticeable from any direction. However, he did not see it till he entered the car.

> I was not paying attention to the windshield, I was looking for water spots. I noticed the windshield few seconds after I went inside the car.

>>You took photos of your car, turned around your car, watching every spot, , gave a tip to the worker and entered your car. Doesn't this imply that the windshield was intact till you entered your car?

- Beside his car, other workers were working on another car. However, nobody saw the breakage till he complained. Since you're saying it was very noticeable, why didn't anyone say anything about it when I gave you the keys to the car?

>> Again, the windshield was safe till our worker left your car after takin a tip. That's why other workers did not notice any breakage till you came out of car and complained about the breakage

- The worker did not see any problem when he left the car after taking a tip.

- Of course he did not, since the manager on duty went and threatened him not to say anything.

>> Whereas you previously said the manager on duty had accepted the responsibility, now you say he threatened the worker not to say anything. Don't you see any inconsistency in your saying?

My insurance company denied the claim, therefore you are liable for all the expenses related to my windshield replacement. I will NOT accept anything else. Please stop dealing with bad faith. I think it's funny how now you're trying to be so polite after I brought the matter to Revdex.com. You were calling me names before.

>> Let's be honesty. Who was it that tried to influence by saying of posting bad review on social network sites, telling friends not to come to us and reporting to insurance company, which would eventually increase our insurance premium? Did we call names at all? We were sincere to resolve the incident amicably, based upon what actually happened.

Review: I took my car that is worth $149K to this car wash (which was my first mistake) hoping that I can have it cleaned quickly before going back to work. I go through the car wash machine and when I come out, my passenger side mirror fell. I ask the workers to go look for it inside the machine. They found it, brought it to me in pieces and tried to put it back on the car!! I asked to speak with a supervisor, a guy named [redacted] comes to me and says he is not responsible for the damage because I was inside the car while it happened! Of course I was inside the car, it's a go-through car wash, no one asked me to leave the car!I start arguing with him and the guy pushes me, says he's going to "[redacted]" and spits on my shoes. I called the police, they came and took note of what happened and told me that I should wait for the owner ([redacted]) until he comes back to file a damage form. I waited another hour for the owner and when he is finally here, he accuses me of wanting to steal his money, call me crook and tell me that the mirror was already broken when I came.He then goes to his workers and ask them to lie to the police if they come back (I have it on Video too!)Here is his reaction when I asked him to have my mirror replaced:https[redacted] help to settle this matter would be appreciated because I do not have the energy to pursue them in small courts claims.Thank you!Desired Settlement: I would like them to replace my mirror that their machine broke.

Business

Response:

Manhattan

Car Wash, under my control, has been washing cars for longer than 8 years,

during which we experienced the case of claiming mirror-breakage only once.

Actually the claim was bogus: When we checked the breakage we saw rust along

the broken edge, which meant the mirror had been broken before the car came to

us. We told the customer not to swindle any more, not reporting to the police.

It's true that some types of crooks/swindlers come to us only to take money

from us.

- Was the mirror broken by us?

In general, all car makers fix mirrors (or mirror addemblies) to bodies strong

enough to endure contact of reasonable strength of power. Only excessively

powerful contact (like collision with another car) may break mirros. Our

curtain-type brushes do not generate such strong power as to break mirrors at

all.

More specifically, the complainant did not know when/where/how the mirror was

broken, althogh he was in the car when the mirror was allegedly broken by our

machine. Even a truly minor contact with a car is noticable by a

driver/passenger, but he did not notice anything till the car came out of the

so-called wash-tunnel.

And, the location where our staff picked up the fallen mirror says something.

We have 9 rows of curtain-type brush inside the tunnel. The spot where the

fallen mirror was picked up is below the 2nd row, very near the wash-start

point. It says the mirror was not fixed correctly or strongly, but was fixed

loosely, intentionally or by mistake.

Another point that convinced me the mirror had not been fixed correctly when

the car had come to us is that the mirror was fixed strongly to the body after

the complainant put it back. I checked the mirror myself to see how badly it

was broken, trying to move it back and forth, to no available. I was not able

to move it. How come was the mirror detached from the body inside the tunnel,

whereas it did not move at all once it had ben put back by a layman?

- Was Manager, [redacted]'s response so bad?

Did [redacted] push the complainant, did he say to [redacted] or did he spit on his

shoes? No way. He is a pious Christian, and he does not say any swearing words.

It is the complainant that push, said swearing words and spit. The complainant

is such a man that can not speak a sentence without adding one or two or more

swearing words.

- Was the owner, [redacted]'s response so bad?

[redacted] called police. It's because the complainant was uncontrollable. He

hissed, cursed, shouted swearing words, interfered with other customers,

hindered accepting other customers, and so on. The complainant left before the

police came. Peace after he left.

- Did [redacted] incite or induce his staff to tell a lie to police?

[redacted] wanted to know exactly where his staff had picked up the mirror. He

asked the staff to pin-point the spot. That's it. He did not do anything

similar to inciting/inducing his staff to tell a lie to anybody, let alone

police.

- The complainant must apologize to both Manhattan Car Wash, Inc and [redacted].

Otherwise, we will criminally accuse him of smudging the business reputation

and falsely accusing [redacted] of crime-solicitation.

Business

Response:

Another self-confliction by the complainant. In his previous statements he mentioned [redacted] surveyed the mirror, either the glass mirror or the mirror set. But now he says that [redacted] did not do it. His statement is inconsistent, unreliable, untrustworthy. He has to apologize to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Everything has been sent in my 2nd message.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We took our car for a carwash and order a VIP service without armorall in the interior. When the car was finish we notice that armorall was all over the interior of the car including seats, dash and other parts of the car. We took back the car so they can fix the problem, the employees wipe off the armorall but it was very difficult to take out because of the type of chemical that is compose off. We went back to the owner of Manhattan car wash and tried to explain the situation and ask for a refund but he end up acting very hostile toward us. He pushed my friend and threaten to have his employees beat him. I think he could handle the situation better and try to understands his customers instead of arguing with him. After the incident we went online and many reviews on yelp.com and youtube revealed his behavior toward other customers.Desired Settlement: I will like an apology from him and a full refund from the VIP wash which was 35 dollars which he did not want to give back. I also think him and his employees are a threat to customers and this place should be going on some type of investigation to prevent some aggravated incidents in the future.

Consumer

Response:

Hello, sorry about not putting my name . My name is [redacted]

Business

Response:

Manhattan Car Wash responds as below:

(1) Hostility

- All of complainant's saying is not true.

- On the contrary to the complainant's saying, the man who was hostile and thumped his arm on the cashier's counter to swipe away a calculator and papers on it was the complainant. The calculator was thrown to the floor and broken. He did not apologize at all and just ran away.

- Manhattan Car Wash has a video to prove it.

(2) Interior Armoralling

- The complainant claimed that he had specifically asked one of the workers not to put armorall inside his car. But he pointed at one of the workers, who had not been at the entrance when the complinant pulled his car to the entrance, when Manhattan Car Wash asked him to whom he had specifically asked not to armorall. This implies that he did not ask to not armorall, on the contrary to his claim.

- The complainant returned to Manhattan Car Wash approx 30 minutes after he had driven away. Should he not be tolerative of armoalled interior, naturally he was supposed to come back immediately or much sooner than 30 minutes. This fact means that he was not concerned about armoralled interior, but just money.

- Manhattan Car Wash explained to him that armoralling protects leather, which is true. The complainant did not want to hear, just saying his car, a Jaguar, is an expensive car. Manhattan Car Wash explained that it armoralled Rolls Royce, Ferari and so on, and the complainant got upset for any reason

(3) Position of Manhattan Car Wash

- As explained above, it's not Manhattan Car Wash, but the complainant that is to blame.

- Manhattan Car Wash did not take any action against the complainant, because he, anyhow, was a customer.

- Manhattan Car Wash, however, will not tolerate any more and seek for legal remedy, if the complainant falsely defames its business reputation any more.

Review: Hi,

Firstly, i've got a 2013 Porsche 911 Turbo which is completely unmodified and exactly how it left the factory.

Since new, this has been through a car wash about twice a month, always having removed the aerial and done nothing else, never had an issue.

Until Saturday...

Took it through Manhattan Car Wash, the brushes seemed very harsh and on the return from the back of the car to the front, it's ripped the roof spoiler straight off (broken the plastic mounts).

Having complained to the management ([redacted]) i've been told 'there is a disclaimer sign, it's not our problem', this is something I can't quite believe.

It's a Porsche Turbo, with a factory fitted spoiler, the car has been modded in no way whatsoever and has always been used in car washes.

I've requested to see copies of the maintenance information and service documents for the car wash as I don't think it was performing any where near to the way it should have been. All I got was insults from the owner of the car wash who barely spoke english and had no idea about customer service whatsovever. He called me a thieve trying to get his money.

Yes sir I'm a thieve who drivers a $200,000 car if you say so.

Also, not sure if it's worth mentioning but the woman at the garage when I first went in refused to take a complaint from me, give me the name of the actual manager or even give me an address for their complaints department.

I've obtained a quote for repair from an approved body repair shop and forwarded it to Manhattan Car Wash, i've also checked my Porsche dealer handbook for the car and this states nothing about using car washes with the car.Desired Settlement: I would like this car wash to take responsibility and pay for all the damage.

Business

Response:

Dear Sir,

We do not recognize this complaint at all.

We do not recall:

- that we have ever damaged any Porsche 911 Turbo roof spoiler, on 07/**/13 or any other date

- that [redacted], the field Manager had talks with any driver of Porsche 911 Turbo about damaged roof spoiler on 07/**/13

- that the lady office worker had talks with any driver of Porsche 911 Turbo about damaged roof spoiler on 07/**/13

- that the owner of the business had talks with any driver of Porsche 911 Turbo about damaged roof spoiler on 07/**/13, even in fractured English

- that we had talks with any driver of Porsche 911 Turbo on 08/**/13 or 08/**/13.

Review: I took my car in for a car wash, as it was going thru the car wash, I suddenly felt my car make a weird movement and the the car wash machinary stopped working. I was instructed by the worker to put my car in drive until the machinery started to work. Once I exited the car wash, I came out of my car and noticed the front passenger side fender dented. The [redacted] refused to take responsibility for his machinary malfunctioning and said I hit his machine.Desired Settlement: Business [redacted] should take responsibility for the damage caused to my car by his machinary malfunctioning and pay for my repairs.

Business

Response:

Dear Sir,What you had said to me on the day the accident took place and what you wrote down to Revdex.com assures me that the fault was not with the car wash, but with you.First, you were on the car, just behind the steering wheel, maneuvering the car. "My car make a weird movement and the car wash machine stopped working" means that one of the car wash staff happened to see your car going off the track toward right-hand side and stopped the track conveyor by pushing an emergency switch. The fact that you were behind the steering wheel at that time and the car went off the track means that you turned the steering wheel right or lost the control of the car for any reason. Second, It's not understandable that you did not know the car, on which you were, hit something when the car went off the track. Even an un-experienced driver immediately notices that the car hits something when it really hits something. You, as an experienced driver, should have noticed the car hit something if it had hit something inside the car wash tunnel. I do not understand why you said you did not realize dents, which must be made by hitting something, were made.For reasons said above, I am certain that the car wash did not do anything wrong, the car wash machine did not mal-function.