Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ From reading this complaint it sounds like Mr [redacted] had three issues with this transaction1)He did not like the fact that the co-signer on his loan or security agreement with the lender was also listed on the title2)The inspection sticker sent to him with his title work was expiredand 3)He felt his vehicle could have been detailed betterAs far as the title is concerned we are required to have whomever is on the loan contract on the title by the lending institution for obvious reasonsAnytime there are two signers on a loan agreement they are definitely both equally responsible for the debt again for obvious reasonsThere is nothing that we can do as a dealer to change thisThese are requirements from lending institutionsAs far as the inspection sticker being expired and the detailing of the vehicle being subpar for this I sincerely apologizeAs far as the customers request I find it to be extremely unreasonable especially taking into consideration that they only paid [redacted] for the car and I really don't understand what stress was caused other than maybe having to make one additional trip to the DMV due to the inspection stickerI am willing to offer this customer a complete and full detail on his vehicle at no charge for his inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact about the co-signor being on the titleIt does not bother me in regards it being business policyHowever, what bothers me about this is that the finance officer when asked about this directly lied to us, telling us it was not the case and anyone could be listed on the title (meaning our co-signor would not be there) I do accept an apology about the inspection slipThis caused a hours of missed work, due to [redacted] taking that long to reinspect it Stress was caused in a variety of waysWhen receiving the title I spoke with the finance officer, who changed his story to suit the situation at the timeHis lying came after I refused to accept additional warrantiesBuying a car is stressful, yesHowever, being lied to and having to repeatedly come back to the dealership causes extra stressAlong with being sent emails (to my personal email address) referencing the co-signor instead of myselfExtreme insult! Many other things attribute to stress, especially when my wife already has a anxiety problem DetailingWhy would I want a free detailing? If the detailers did not detail it correctly the first time when the car was being sold, what would it look like after the car has been sold? It seems it would result in the same kind of detailing I understand the argument of the asking settlement to be steep; however, I feel like I am entitled to a financial settlement of some kindThe reason for this is because if the finance officer would have told us the truth in the beginning we might have not wastednumerous hours, and [redacted] on a vehicle from [redacted] I would accept [redacted] to cover the taxes and titling, and missed work due to bad business practices Final Business Response / [redacted] (4000, 9, 2015/05/01) */ We very successfully detail cars at our dealership both for internal and outside customers daily without complaintsIf this particular car slipped through the cracks and was not cleaned prior to delivery to their satisfaction we would be glad to detail his vehicle again at no charge as offered in the last replyWe feel that any kind of a financial demand based on this customers minor inconveniences is simply not fair or reasonable Final Consumer Response / [redacted] (4200, 11, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am sad that we could not work out a fair settlement for both parties where trust could be restored The detailing of the vehicle is a minor inconvenience; however, it was not just the vehicle I purchased that had an issue with detailingThe two of the three vehicles I test drove had the same detailing problemsWith 66% of the vehicles I drove having a detailing problem, I would not say that the detailing of the cars are "very successful." The detailing is not the only issue I had with the service of [redacted] The major issue I have had was the failure to tell the truth during the financing portion of the saleA point at which you, [redacted] , has failed to respond toIf it was only a problem with the detailing this complaint through the Revdex.com would not have happenedThis is the major point I would like addressed by [redacted] I understand you offered a settlement for the detailing, the likes of which I cannot trust [redacted] to fully and completely (without bias) completeI also understand [redacted] offered an apology for the inconvenience of an out-of-date inspection slip, which I accept that apologyThe one thing that has never been mentioned is the neglect to disclose accurate, and honest, information during the financing portion of the saleFrom this point I cannot trust [redacted] to fulfill any reasonable settlement The last thing I would ask [redacted] to do is to not contact myself or my co-signor of the vehicle againI would appreciate no more phone calls or emails sent to either of usOur loan has been paid in full, and I do not see a benefit of being contacted againIf you would please respond to this reply when that has been accomplished Thank you
Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ From reading this complaint it sounds like Mr [redacted] had three issues with this transaction1)He did not like the fact that the co-signer on his loan or security agreement with the lender was also listed on the title2)The inspection sticker sent to him with his title work was expiredand 3)He felt his vehicle could have been detailed betterAs far as the title is concerned we are required to have whomever is on the loan contract on the title by the lending institution for obvious reasonsAnytime there are two signers on a loan agreement they are definitely both equally responsible for the debt again for obvious reasonsThere is nothing that we can do as a dealer to change thisThese are requirements from lending institutionsAs far as the inspection sticker being expired and the detailing of the vehicle being subpar for this I sincerely apologizeAs far as the customers request I find it to be extremely unreasonable especially taking into consideration that they only paid [redacted] for the car and I really don't understand what stress was caused other than maybe having to make one additional trip to the DMV due to the inspection stickerI am willing to offer this customer a complete and full detail on his vehicle at no charge for his inconvenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact about the co-signor being on the titleIt does not bother me in regards it being business policyHowever, what bothers me about this is that the finance officer when asked about this directly lied to us, telling us it was not the case and anyone could be listed on the title (meaning our co-signor would not be there) I do accept an apology about the inspection slipThis caused a hours of missed work, due to [redacted] taking that long to reinspect it Stress was caused in a variety of waysWhen receiving the title I spoke with the finance officer, who changed his story to suit the situation at the timeHis lying came after I refused to accept additional warrantiesBuying a car is stressful, yesHowever, being lied to and having to repeatedly come back to the dealership causes extra stressAlong with being sent emails (to my personal email address) referencing the co-signor instead of myselfExtreme insult! Many other things attribute to stress, especially when my wife already has a anxiety problem DetailingWhy would I want a free detailing? If the detailers did not detail it correctly the first time when the car was being sold, what would it look like after the car has been sold? It seems it would result in the same kind of detailing I understand the argument of the asking settlement to be steep; however, I feel like I am entitled to a financial settlement of some kindThe reason for this is because if the finance officer would have told us the truth in the beginning we might have not wastednumerous hours, and [redacted] on a vehicle from [redacted] I would accept [redacted] to cover the taxes and titling, and missed work due to bad business practices Final Business Response / [redacted] (4000, 9, 2015/05/01) */ We very successfully detail cars at our dealership both for internal and outside customers daily without complaintsIf this particular car slipped through the cracks and was not cleaned prior to delivery to their satisfaction we would be glad to detail his vehicle again at no charge as offered in the last replyWe feel that any kind of a financial demand based on this customers minor inconveniences is simply not fair or reasonable Final Consumer Response / [redacted] (4200, 11, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am sad that we could not work out a fair settlement for both parties where trust could be restored The detailing of the vehicle is a minor inconvenience; however, it was not just the vehicle I purchased that had an issue with detailingThe two of the three vehicles I test drove had the same detailing problemsWith 66% of the vehicles I drove having a detailing problem, I would not say that the detailing of the cars are "very successful." The detailing is not the only issue I had with the service of [redacted] The major issue I have had was the failure to tell the truth during the financing portion of the saleA point at which you, [redacted] , has failed to respond toIf it was only a problem with the detailing this complaint through the Revdex.com would not have happenedThis is the major point I would like addressed by [redacted] I understand you offered a settlement for the detailing, the likes of which I cannot trust [redacted] to fully and completely (without bias) completeI also understand [redacted] offered an apology for the inconvenience of an out-of-date inspection slip, which I accept that apologyThe one thing that has never been mentioned is the neglect to disclose accurate, and honest, information during the financing portion of the saleFrom this point I cannot trust [redacted] to fulfill any reasonable settlement The last thing I would ask [redacted] to do is to not contact myself or my co-signor of the vehicle againI would appreciate no more phone calls or emails sent to either of usOur loan has been paid in full, and I do not see a benefit of being contacted againIf you would please respond to this reply when that has been accomplished Thank you