Manhattan Eyeworks

Review: I had a replacement pair of glasses made at this place, I had the original pair made here as well. When I lost my first pair, only months after purchasing, I asked them to duplicate the original order and I was assured that I would recieve the exact same pair with the same tinted transitional lenses. They charged me the same price about $1,200. When I went to pick them up one of the lenses was blury and burnt my eye, the counter person argued with me and said I had eye disease. The optometrist disagreed and sent them back. When I picked them up the 2nd time the transitional lenses did not work, again the counter person argued with me and said that they needed time in the sun to work, they never did. I took them back and asked to have them redone and was charged another $150 which I had already paid for. I would like to be refunded the $150. The product defect or mistake was on their part. I paid for it already and want the money back. Further more I will never do business with them again and I have told all my friends that I recommended to them never to go back either. Please help me get my money that I was unfairly charged back. Thank you. ??Desired Settlement: I would like the $150 back that I was unfairly charged.

Business

Response:

A check in the amount of $150 is being mailed to you for our oversight. Our apologies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,