We have shipped the item in perfect condition with no damages, but the customer wished to return it anywayWe issued the RMA number and e-mailed the return instructionAfter we have received and inspected the returned item, we discovered that it was damagedAs a courtesy, we issued a credit to the customer minus original shipping, handling and restocking fees, as per our story policy, which was accepted by the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe matter has NOT been resolved yet as I am still awaiting shipment of the replacement ottoman and want to ensure that this is not damaged or missing anything like the prior onePlease consider this matter/case OPEN still until I can follow up with receipt and inspection of the replacement piece Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Still awaiting shipmentTracking information says it's still pending (***) but there's no activity since the label was created by me on 7/*We are now at the end of July and again, there's very little in the way of following up to resolve this quickly.I'll be looking to file a complain with the Division of Consumer Protection in the State of New York at the end of the monthI've pretty much concluded that this won't be resolved before the end of July at this point.Division of Consumer ProtectionDivision of Consumer Protection
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good afternoon,We do apologize, if the customer did not like the first OttomanWe will gladly send him a new oneThis is the *** tracking number for the second Ottoman: ***.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: This response does not address my main complaint, which was about the lamp. The marble base of the lamp is damaged (they sent a chipped product) and I was asking for a replacement of the marble base, free of charge, with a damage-free item. I paid for an expensive lamp and I should have an intact product delivered. It is amazing that they don't even bother to mention anything about the lamp in their response. As far as the clock is concerned, this is about the second part of my complaint, and I can't comment until I receive the product and see if they sent the right one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I FORGOT TO LIST THE PHONE NUMBER /ACCOUNT NUMBER INVOLVED IN THE COMPLAINT BEFORE I SUBMITTED THE COMPLAINT. ###-###-#### [redacted], THANK YOU IN ADVANCE.
We have shipped the item in perfect condition with no damages, but the customer wished to return it anyway. We issued the RMA number and...
e-mailed the return instruction. After we have received and inspected the returned item, we discovered that it was damaged. As a courtesy, we issued a credit to the customer minus original shipping, handling and restocking fees, as per our story policy, which was accepted by the customer.
The item was shipped to the Customer several times, but he was never able to receive it. As a courtesy, it was shipped another time, free of shipment charge, but the Customer had left the country for the second time and notified afterwards. As per his request, we have changed the delivery address (at our cost) for his neighbor's (case # [redacted]). As it has turned out, his neighbor left for vacation as well, although the Customer affirmed that the item will be received this time. As a final courtesy, we have contacted [redacted] and arranged for the item to be hold at one of [redacted] locations for several days (again, on our expense, [redacted] case number: [redacted]). The item is waiting at [redacted] location to be picked up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming the delivery occurs as promised. If the item is not delivered by the end of June, I will re-open this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This is not a resolution to the matter, but instead a receipt of their...
stated review of the complaint that is in process. Any further resolutions are still pending.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That is incorrect. Based on the email I've attached before it clearly shows that I emailed you guys first to cancel my order. The shipping and tracking information email from you guys came after my email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. The matter has NOT been resolved yet as I am still awaiting shipment of the replacement ottoman and want to ensure that this is not damaged or missing anything like the prior one. Please consider this matter/case OPEN still until I can follow up with receipt and inspection of the replacement piece.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This company is trying to weasel their way out of this. I never mistook this chair for a genuine Eames chair and knew it was a replica when I bought it but their site states that "[redacted]". This cushioning is crap. I was in the furniture business for 18 years and know what good cushioning is. This chair is unusable because it is so hard. This company just responded with their "pat" answer. Yes, they issued a RMA number but want to charge me up to 25% restocking fee for a chair that is not as described. This is what is known as false advertising and misrepresenting the product. I have been online and see many, many complaints about the tactics of this company. I have also filed a formal complaint with the Federal Trade Commission and a dispute with my credit card company. It is not enough just to make a chair that "looks like" the real thing...it must also be comfortable. and just for the record the cushioning on a genuine Eames chair does NOT break down after 1 year. I have several friends who have owned them for years and sit in them everyday the they look and sit the exact same as when new. I wish I had never bought from these guys...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] We will re-ship the item again and cover the extra $79.00. Please make sure you or someone is there to receive it at any of the 4th attempts [redacted] will try to deliver. Thank you
We have shipped the item in perfect condition with no damages, but the customer wished to return it anywayWe issued the RMA number and e-mailed the return instructionAfter we have received and inspected the returned item, we discovered that it was damagedAs a courtesy, we issued a credit to the customer minus original shipping, handling and restocking fees, as per our story policy, which was accepted by the customer
I FORGOT TO LIST THE PHONE NUMBER /ACCOUNT NUMBER INVOLVED IN THE COMPLAINT BEFORE I SUBMITTED THE COMPLAINT###-###-#### ***, THANK YOU IN ADVANCE
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe matter has NOT been resolved yet as I am still awaiting shipment of the replacement ottoman and want to ensure that this is not damaged or missing anything like the prior onePlease consider this matter/case OPEN still until I can follow up with receipt and inspection of the replacement piece Sincerely, [redacted] ***
We will review if the item was returned and if that is confirmedThe appropriate credit will be issued to the credit card holderAccounting Department
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Still awaiting shipmentTracking information says it's still pending (***) but there's no activity since the label was created by me on 7/*We are now at the end of July and again, there's very little in the way of following up to resolve this quickly.I'll be looking to file a complain with the Division of Consumer Protection in the State of New York at the end of the monthI've pretty much concluded that this won't be resolved before the end of July at this point.Division of Consumer ProtectionDivision of Consumer Protection
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good afternoon,We do apologize, if the customer did not like the first OttomanWe will gladly send him a new oneThis is the *** tracking number for the second Ottoman: ***.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: This response does not address my main complaint, which was about the lamp. The marble base of the lamp is damaged (they sent a chipped product) and I was asking for a replacement of the marble base, free of charge, with a damage-free item. I paid for an expensive lamp and I should have an intact product delivered. It is amazing that they don't even bother to mention anything about the lamp in their response. As far as the clock is concerned, this is about the second part of my complaint, and I can't comment until I receive the product and see if they sent the right one.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I FORGOT TO LIST THE PHONE NUMBER /ACCOUNT NUMBER INVOLVED IN THE COMPLAINT BEFORE I SUBMITTED THE COMPLAINT. ###-###-#### [redacted], THANK YOU IN ADVANCE.
We have shipped the item in perfect condition with no damages, but the customer wished to return it anyway. We issued the RMA number and...
e-mailed the return instruction. After we have received and inspected the returned item, we discovered that it was damaged. As a courtesy, we issued a credit to the customer minus original shipping, handling and restocking fees, as per our story policy, which was accepted by the customer.
The item was shipped to the Customer several times, but he was never able to receive it. As a courtesy, it was shipped another time, free of shipment charge, but the Customer had left the country for the second time and notified afterwards. As per his request, we have changed the delivery address (at our cost) for his neighbor's (case # [redacted]). As it has turned out, his neighbor left for vacation as well, although the Customer affirmed that the item will be received this time. As a final courtesy, we have contacted [redacted] and arranged for the item to be hold at one of [redacted] locations for several days (again, on our expense, [redacted] case number: [redacted]). The item is waiting at [redacted] location to be picked up.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming the delivery occurs as promised. If the item is not delivered by the end of June, I will re-open this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This is not a resolution to the matter, but instead a receipt of their...
stated review of the complaint that is in process. Any further resolutions are still pending.
Sincerely,
[redacted]
We just responded to her credit card request.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
That is incorrect. Based on the email I've attached before it clearly shows that I emailed you guys first to cancel my order. The shipping and tracking information email from you guys came after my email.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. The matter has NOT been resolved yet as I am still awaiting shipment of the replacement ottoman and want to ensure that this is not damaged or missing anything like the prior one. Please consider this matter/case OPEN still until I can follow up with receipt and inspection of the replacement piece.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This company is trying to weasel their way out of this. I never mistook this chair for a genuine Eames chair and knew it was a replica when I bought it but their site states that "[redacted]". This cushioning is crap. I was in the furniture business for 18 years and know what good cushioning is. This chair is unusable because it is so hard. This company just responded with their "pat" answer. Yes, they issued a RMA number but want to charge me up to 25% restocking fee for a chair that is not as described. This is what is known as false advertising and misrepresenting the product. I have been online and see many, many complaints about the tactics of this company. I have also filed a formal complaint with the Federal Trade Commission and a dispute with my credit card company. It is not enough just to make a chair that "looks like" the real thing...it must also be comfortable. and just for the record the cushioning on a genuine Eames chair does NOT break down after 1 year. I have several friends who have owned them for years and sit in them everyday the they look and sit the exact same as when new. I wish I had never bought from these guys...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] We will re-ship the item again and cover the extra $79.00. Please make sure you or someone is there to receive it at any of the 4th attempts [redacted] will try to deliver. Thank you