When customer made their special order purchase, it was fully disclosed to them at the time of purchase that if the item was returned they would lose their 25% deposit This information was also on their invoice When customer asked to return their item it was again brought to their
attention about the 25% non-refundable deposit as their purchase was a special custom order.We have spoken with the customer and have resolved the issue
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
When customer made their special order purchase, it was fully disclosed to them at the time of purchase that if the item was returned they would lose their 25% deposit This information was also on their invoice When customer asked to return their item it was again brought to their
attention about the 25% non-refundable deposit as their purchase was a special custom order.We have spoken with the customer and have resolved the issue
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]