Manhattan Window Fashion

Revdex.com: At this time, I have not been contacted by Manhattan Window Fashion regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear [redacted] , Thank you for your quick follwith Manhattan Window Fashion I received a call from them telling me that the new frame was expected to arrive on or about March ** I was encouraged to finally have a timeline I am concerned that their executive office has now posted the timeframe of 6-weeks on your website It should also be noted that this is the third time since November [redacted] (weeks!) that Manhattan Window Fashion has indicated that this particular order is in process Additionally, last summer I was told by their customer service that my shutters were almost ready and then many more weeks (and phone calls from me) went by Given this history, I request that you keep this complaint open until the job is fully and satisfactorily completed With appreciation, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

'Helvetica','sans-serif I just review that complain in your system, and we actually had it solved (in a favor of the customer - by giving a full refund) Please help us to fix that issue, Best Regards, [redacted]

Revdex.com:
I appreciate your helping us to finally bring this project to a satisfactory close
Sincerely,
*** ***

Revdex.com:I appreciate your helping us to finally bring this project to a satisfactory close.
Sincerely,
[redacted]

Customer is already set up for installation for next week .

Hi Cathy, 
initial initial;"> 
Thank you for writing. It appears this issue was resolved around the same time you filed this complaint with the Revdex.com. 
If you have additional questions about your replacement order status please contact us at ###-###-#### ext ** – Mon-Thu 9-5pm. EST.
Please note: Shutters production takes about 6-8 weeks, once we receive your order, our installation department will contact you.
 
Regards,
Executive Office
Manhattan Window Fashion, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted], Thank you for your quick follow-up with Manhattan Window Fashion.  I received a call from them telling me that the new frame was expected to arrive on or about March **.  I was encouraged to finally have a timeline. I am concerned that their executive office has now posted the timeframe of 6-8 weeks on your website.  It should also be noted that this is the third time since November ** (16 weeks!) that Manhattan Window Fashion has indicated that this particular order is in process.  Additionally, last summer I was told by their customer service that my shutters were almost ready and then many more weeks (and phone calls from me) went by.   Given this history, I request that you keep this complaint open until the job is fully and satisfactorily completed.   With appreciation,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Manhattan Window Fashion regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],
 
Thank you for your quick follow-up with Manhattan Window Fashion.  I received a call from them telling me that the new frame was expected to arrive on or about March **.  I was encouraged to finally have a timeline.
 
I am concerned that their executive office has now posted the timeframe of 6-8 weeks on your website.  It should also be noted that this is the third time since November ** (16 weeks!) that Manhattan Window Fashion has indicated that this particular order is in process.  Additionally, last summer I was told by their customer service that my shutters were almost ready and then many more weeks (and phone calls from me) went by.  
 
Given this history, I request that you keep this complaint open until the job is fully and satisfactorily completed.  
 
With appreciation,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

'Helvetica','sans-serif'; color: black;">I just review that complain in your system, and we actually had it solved (in a favor of the customer - by giving a full refund). 
 
Please help us to fix that issue,
 
 
Best Regards,
[redacted]

Review: I requested an estimate from Manhattan Window Fashion for blinds in my apartment in NYC.A [redacted] named [redacted] is the person I was working with. After a few weeks I decided to order the blinds. I spoke to [redacted] on Tuesday evening February **and had several questions about the order. I had not chosen the color of the blinds and we were not in agreement on how many motors should be used for the living room. [redacted] told me she would need my credit card number to confirm the install date, and that she would call me the next day to finalize the order. She said don't worry "I am not going to do anything until we talk." I waited the next day for a return call and finally at the end of the day I called her. She said she was in a meeting and would call me back. She never did, I decided not to use this company because as soon as they took my credit card information they would not contact me. I never signed a contract, so I wrote [redacted] an email on February **and told her I was canceling the order. She wrote back and said I could not because she had already placed the order. I knew this was not true because we hadn't chosen the color of the shades or how many motors we would use. I called my credit card company and found out she had charged a deposit of charged $10,844.00 to my credit card. I told the credit card company to dispute the charge. [redacted] finally called on Thursday and said she tried to call me, which was not true, I have called ID and there was not a call from her. I told her I was still canceling the order and to refund the deposit. Two days later I receive a call from her boss trying to talk me into using Manhattan Window Fashion. He was very pushy and insistent. I refused and asked him to please refund the deposit. Today is March **and no refund has been given.Desired Settlement: Since I canceled the order that was not to have been placed before being finalized and within several hours after contacting to [redacted]. I would like a refund back on my credit card because I am not using their services.

Consumer

Response:

At this time, I have not been contacted by Manhattan Window Fashion regarding complaint ID [redacted].

Sincerely,

Business

Response:

I just review that complain in your system, and we actually had it solved (in a favor of the customer - by giving a full refund).

Please help us to fix that issue,

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,