Manhattan's of Riverside

I apologize for the delay in my response to this complaint I have interviewed several employees for the second time and have reviewed our financial records as well Because of the unusual nature of this situation it has been difficult to know exactly how to respond July 5, [redacted] paid for [redacted] June [redacted] paid for [redacted] $in total services As to her remark about a private text message Ms [redacted] had a habit of texting throughout her services and lifting her cellphone up so it was plain to see It was not one employee who reported seeing rude texts but several over the course of many months Ms [redacted] would also make calls on her cellphone and complain about a stylist while the stylist was standing next to her completing her service Both Mrs [redacted] and Ms [redacted] would become irate if they were unable to get an appointment even if they were calling at the last minute and had cancelled several times at the last minute I am at a loss to understand the logic that Mrs [redacted] attempts to apply here - asking for a refund for almost twice the amount that she paid for services because we felt her daughter was rude So we must pay for her rudeness or provide free services in exchange for her rudeness? I am proud of our staff and the quality of work that is produced at our salon I applaud their professionalism, kindness and grace There comes a point when I must request that a client who is abusive find another salon to frequent I can honestly say this is the first time for me It took several months and several interactions before I called Mrs[redacted] [redacted] personally to discuss the situation with her I explained that I could not in good conscience continue to expose our staff to this abuse Mrs [redacted] reported that she was surprised and felt there was no conflict This in and of itself should speak volumes If dismissing clients who bully staff and stylists means I must take a bad Revdex.com review or a bad yelp or a bad facebook review I am willing to take the hit This decision was not made in haste but took me three weeks (as Mrs [redacted] says in her statement) to thoughtfully consider all the options and interview employees I explained in my conversation with Mrs [redacted] that I felt another salon may be more to her liking and could be mutually advantageous I see no loss to her here I have already reached out to her in the most professional and kind way that I could personally, by telephone We all understand that a certain amount of frustration or briskness is expected from clients from time to time and it is our job to do our very best to make their experience one that will restore good humor Sometimes this proves to be an impossible task and when expectation and frustration travel into the impossible and abusive hard decisions must be made I have several statements from staff members and receipts for services if you feel these are necessary and can forward them at your request

I apologize for the delay in my response to this complaint.  I have interviewed several employees for the second time and have reviewed our financial records as well.   Because of the unusual nature of this situation it has been difficult to know exactly how to respond.    July 5, 2017 [redacted] paid for [redacted] 150.00.      June 2017 [redacted] paid for [redacted] $207.00 in total services.   As to her remark about a private text message.  Ms. [redacted] had a habit of texting throughout her services and lifting her cellphone up so it was plain to see.  It was not one employee who reported seeing rude texts but several over the course of many months.  Ms. [redacted] would also make calls on her cellphone and complain about a stylist while the stylist was standing next to her completing her service.  Both Mrs. [redacted] and Ms. [redacted] would become irate if they were unable to get an appointment even if they were calling at the last minute and had cancelled several times at the last minute.    I am at a loss to understand the logic that Mrs. [redacted] attempts to apply here - asking for a refund for almost twice the amount that she paid for services because we felt her daughter was rude.     So we must pay for her rudeness or provide free services in exchange for her rudeness?       I am proud of our staff and the quality of work that is produced at our salon.  I applaud their professionalism, kindness and grace.  There comes a point when I must request that a client who is abusive find another salon to frequent.  I can honestly say this is the first time for me.  It took several months and several interactions before I called Mrs.[redacted] personally to discuss the situation with her.  I explained that I could not in good conscience continue to expose our staff to this abuse.  Mrs. [redacted] reported that she was surprised and felt there was no conflict.  This in and of itself should speak volumes.    If dismissing clients who bully staff and stylists means I must take a bad Revdex.com review or a bad yelp or a bad facebook review I am willing to take the hit.  This decision was not made in haste but took me three weeks (as Mrs. [redacted] says in her statement) to thoughtfully consider all the options and  interview employees.   I explained in my conversation with Mrs. [redacted] that I felt another salon may be more to her liking and could be mutually advantageous.  I see no loss to her here.    I have already reached out to her in the most professional and kind way that I could personally, by telephone.      We all understand that a certain amount of frustration or  briskness  is expected from clients from time to time and it is our job to do our very best to make their experience one that will restore good humor.   Sometimes this proves to be an impossible task and when  expectation and frustration travel into the impossible and abusive hard decisions must be made.    I have several statements from staff members and receipts for services if you feel these are necessary and can forward them at your request.

I apologize for the delay in my response to this complaint.  I have interviewed several employees for the second time and have reviewed our financial records as well.   Because of the unusual nature of this situation it has been difficult to know exactly how to respond.    July...

5, 2017 [redacted] paid for [redacted] 150.00.      June 2017 [redacted] paid for [redacted] $207.00 in total services.   As to her remark about a private text message.  Ms. [redacted] had a habit of texting throughout her services and lifting her cellphone up so it was plain to see.  It was not one employee who reported seeing rude texts but several over the course of many months.  Ms. [redacted] would also make calls on her cellphone and complain about a stylist while the stylist was standing next to her completing her service.  Both Mrs. [redacted] and Ms. [redacted] would become irate if they were unable to get an appointment even if they were calling at the last minute and had cancelled several times at the last minute.    I am at a loss to understand the logic that Mrs. [redacted] attempts to apply here - asking for a refund for almost twice the amount that she paid for services because we felt her daughter was rude.     So we must pay for her rudeness or provide free services in exchange for her rudeness?       I am proud of our staff and the quality of work that is produced at our salon.  I applaud their professionalism, kindness and grace.  There comes a point when I must request that a client who is abusive find another salon to frequent.  I can honestly say this is the first time for me.  It took several months and several interactions before I called Mrs.[redacted]  [redacted] personally to discuss the situation with her.  I explained that I could not in good conscience continue to expose our staff to this abuse.  Mrs. [redacted] reported that she was surprised and felt there was no conflict.  This in and of itself should speak volumes.    If dismissing clients who bully staff and stylists means I must take a bad Revdex.com review or a bad yelp or a bad facebook review I am willing to take the hit.  This decision was not made in haste but took me three weeks (as Mrs. [redacted] says in her statement) to thoughtfully consider all the options and  interview employees.   I explained in my conversation with Mrs. [redacted] that I felt another salon may be more to her liking and could be mutually advantageous.  I see no loss to her here.    I have already reached out to her in the most professional and kind way that I could personally, by telephone.      We all understand that a certain amount of frustration or  briskness  is expected from clients from time to time and it is our job to do our very best to make their experience one that will restore good humor.   Sometimes this proves to be an impossible task and when  expectation and frustration travel into the impossible and abusive hard decisions must be made.    I have several statements from staff members and receipts for services if you feel these are necessary and can forward them at your request.