At this time as far as a refund there is nothing I can do as Mrs [redacted] has already gone to her credit card company and stopped the payment to Arwood Waste At this time I am requesting you retract your dispute and we will refund the $ As Mrs [redacted] stated these charges are justified
I apologize for all the inconvenience and non communication from Arwood WasteHowever, I have checked all phone records and do not see any request for removalIf these emails were being sent to [redacted] then they were not addressed as she left the company a few months agoThe balance is $1,140.35, however to get this settled now I can offer you a pay off of $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
The balance on this account is $2,for services rendered 12/9/thru 6/2/ This is a valid charge and Arwood Waste request it to be paid asap The compliant states that they were advised they had a zero balance The [redacted] that sent the email is no longer employed at Arwood Waste and things like this would be the reason why She was not in the billing department and had no authority to advise of a zero balance As far as being hung up on this did not occur until my [redacted] was cursed at and verbally abusedThat is when she disconnected the call
Complaint: [redacted] I am rejecting this response because: [redacted] should not have to pay the 100$ for the equipment that was NOT rushed to the site and was not delivered in the time that it was promisedWe clearly stated when we inquired about the rental we only needed it for that weekIf the equipment could not be delivered by the end of day the NEXT business day like promised (which would be considered rushed) then [redacted] that placed the order should have informed us that it could not make it and we would have not placed the order Why is [redacted] being charged 100$ cancellation fee on a rushed order that was not rushed? The equipment literally showed up four days after order, three days later then promised and as we were getting ready to leave the site and did not get unloaded did NOT get delivered or used Regards, [redacted]
Earlier when I said our sister company serviced you, you made the statement yeah but the bill came from Arwood Waste not our sister companyI will be more that happy to ask for a duplicate invoice from oursister company and send to you
First it was around 5pm Monday 6/6/and I was already home on my cell phone not a corporate land line I sent all my employees home at 4pm this day due to the tornado warnings in Duval County.We tried numerous times to reach out to this customer to deliver the units and there was no availability We were charged $for both times that the units were attempted to be delivered with no answer to the phone numbers we were providedThis was no fault of our company nor our sister company however, we did charge $and I am offering half of that back due to the charges that Arwood was in fact charged.This morning I received an email about the refund I advised how much the refund would be however, when they advised they had already contacted their credit card company and done a dispute, so at that time I did not request the refund due to them already stopping the chargeThe only reason my director of communications hung up the phone on Mr [redacted] is due to the profanityOur company policy is if a customer is using Harsh profanity (the f word and GD) they are to terminate the call He remained completely professional during the call and only ending it when the profanity continued
Unfortunately, there is not a refund for this customer Arwood Waste could not help the original unit was damaged and to prevent our customer from not having a unit we searched elsewhereWe do apologize for this unfortunate incident however, the dollar amount was agreed to and Arwood Waste proceeded with the order
Your account indeed does show the $payment made as well as the $credit givenThe payment is to be ran the day of the order not when removedAlso, per our driver he did attemptto call and the call went directly to a voice mailI have attached all documents that were requestedPlease see all documents attachedAlso please see the original order page states we are not responsible for driveways
Mr [redacted] actually placed the order with Arwood WasteThe removal date of 3/is a tentative removal date and all customers are advised to call our office for removal As you can see attached the invoice from our sister company showing the services that were rendered As she stated the invoice was billed at $3,and has been reduced to $ When billing I did not realize Mr [redacted] had requested and paid for multiple cleanings per weekAfter speaking with our sister company I was advised the only extra was for the Saturday and Sunday cleaning which is why the invoice was reducedMrs [redacted] continued to slander my employees with harsh words as well as verbally abusing my entire staff, as well as myself Arwood finally received payment from [redacted] on 5/26/by check number #***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am disappointed that they don't want to take credit for their actions They said they were sorry for the trouble during my rental period It was after I rented it and paid for it that the problems started I wish I would have read the complaints against this company before I rented from them Regards, [redacted] ***
Our office was called stating we needed to trade the yard dumpster out due to a rusted out bottom and when we traded it out our driver mistakenly took a yard There was always a yard on site until the switch out in October of
This account has been closed with a zero balanceI do apologize for the letters however they are on an external server and if you respond to them they will continue coming to you even after the balance is paidI have also removed your name from the external server and you may receive one more email but please do not respondArwood Waste is in the process of changing this and again we sincerely, apologize
Mr***, First and foremost I sincerely, apologize that you did not receive the upmost respect and customer service availableI see your account is in good standingsIs there anything I can do to assist you?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Regards, [redacted]
At this time as far as a refund there is nothing I can do as Mrs [redacted] has already gone to her credit card company and stopped the payment to Arwood Waste At this time I am requesting you retract your dispute and we will refund the $ As Mrs [redacted] stated these charges are justified
I apologize for all the inconvenience and non communication from Arwood WasteHowever, I have checked all phone records and do not see any request for removalIf these emails were being sent to [redacted] then they were not addressed as she left the company a few months agoThe balance is $1,140.35, however to get this settled now I can offer you a pay off of $
The sister company that we used for this [redacted] states they did indeed service this location
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Arwood Waste is working diligently, to resolve this issue The credit card provided has not been ran and will not be until the unit is on site
The balance on this account is $2,for services rendered 12/9/thru 6/2/ This is a valid charge and Arwood Waste request it to be paid asap The compliant states that they were advised they had a zero balance The [redacted] that sent the email is no longer employed at Arwood Waste and things like this would be the reason why She was not in the billing department and had no authority to advise of a zero balance As far as being hung up on this did not occur until my [redacted] was cursed at and verbally abusedThat is when she disconnected the call
Arwood Waste has never received a payment in the amount of $We have no record of request for removal any sooner than the unit was removed
Complaint: [redacted] I am rejecting this response because: [redacted] should not have to pay the 100$ for the equipment that was NOT rushed to the site and was not delivered in the time that it was promisedWe clearly stated when we inquired about the rental we only needed it for that weekIf the equipment could not be delivered by the end of day the NEXT business day like promised (which would be considered rushed) then [redacted] that placed the order should have informed us that it could not make it and we would have not placed the order Why is [redacted] being charged 100$ cancellation fee on a rushed order that was not rushed? The equipment literally showed up four days after order, three days later then promised and as we were getting ready to leave the site and did not get unloaded did NOT get delivered or used Regards, [redacted]
Earlier when I said our sister company serviced you, you made the statement yeah but the bill came from Arwood Waste not our sister companyI will be more that happy to ask for a duplicate invoice from oursister company and send to you
First it was around 5pm Monday 6/6/and I was already home on my cell phone not a corporate land line I sent all my employees home at 4pm this day due to the tornado warnings in Duval County.We tried numerous times to reach out to this customer to deliver the units and there was no availability We were charged $for both times that the units were attempted to be delivered with no answer to the phone numbers we were providedThis was no fault of our company nor our sister company however, we did charge $and I am offering half of that back due to the charges that Arwood was in fact charged.This morning I received an email about the refund I advised how much the refund would be however, when they advised they had already contacted their credit card company and done a dispute, so at that time I did not request the refund due to them already stopping the chargeThe only reason my director of communications hung up the phone on Mr [redacted] is due to the profanityOur company policy is if a customer is using Harsh profanity (the f word and GD) they are to terminate the call He remained completely professional during the call and only ending it when the profanity continued
Unfortunately, there is not a refund for this customer Arwood Waste could not help the original unit was damaged and to prevent our customer from not having a unit we searched elsewhereWe do apologize for this unfortunate incident however, the dollar amount was agreed to and Arwood Waste proceeded with the order
Your account indeed does show the $payment made as well as the $credit givenThe payment is to be ran the day of the order not when removedAlso, per our driver he did attemptto call and the call went directly to a voice mailI have attached all documents that were requestedPlease see all documents attachedAlso please see the original order page states we are not responsible for driveways
Mr [redacted] actually placed the order with Arwood WasteThe removal date of 3/is a tentative removal date and all customers are advised to call our office for removal As you can see attached the invoice from our sister company showing the services that were rendered As she stated the invoice was billed at $3,and has been reduced to $ When billing I did not realize Mr [redacted] had requested and paid for multiple cleanings per weekAfter speaking with our sister company I was advised the only extra was for the Saturday and Sunday cleaning which is why the invoice was reducedMrs [redacted] continued to slander my employees with harsh words as well as verbally abusing my entire staff, as well as myself Arwood finally received payment from [redacted] on 5/26/by check number #***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am disappointed that they don't want to take credit for their actions They said they were sorry for the trouble during my rental period It was after I rented it and paid for it that the problems started I wish I would have read the complaints against this company before I rented from them Regards, [redacted] ***
I can send you a copy of Arwood's paid receipt saying they were indeed there
Our office was called stating we needed to trade the yard dumpster out due to a rusted out bottom and when we traded it out our driver mistakenly took a yard There was always a yard on site until the switch out in October of
The invoice has been removed and you do not owe Arwood Waste anything I do sincerely, apologize for the inconvenience this has caused.Thank you,***
This account has been closed with a zero balanceI do apologize for the letters however they are on an external server and if you respond to them they will continue coming to you even after the balance is paidI have also removed your name from the external server and you may receive one more email but please do not respondArwood Waste is in the process of changing this and again we sincerely, apologize
Mr***, First and foremost I sincerely, apologize that you did not receive the upmost respect and customer service availableI see your account is in good standingsIs there anything I can do to assist you?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: Regards, [redacted]