Mani's Alterations & Gift Shop, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Your employees are clearly unaware of the "Company Delivery policy." Please inform them for future referenceAlso, you may want to rewrite this "policy" into the contract.It was very clearly understood on both ends we would be doing installation as we purchased the DO-IT-YOURSELF kitHaving your guys DELIVER the grass TO my backyard as agreed upon prior to my purchase would actually be part of the DELIVERY. Seeing as I didn't have the opportunity to do it over the phone, I'd like to thank you via this complaint for calling me back and following upVery professional business you run
Regards,
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As a growing company we realize our opportunities to growWe do not believe in taking advantage of anyone and as long as we always come through for our customers we expect them not to take advantage of usI am sorry to hear of your father passing, times like this are emotional and frustrating
When we initially came out we came and installed exactly what you orderedIt was gorgeous! Upon completion, you expressed you loved everything but were concerned about not being satisfied with the look of the curbing(all standard curbing needs to have a drain to prevent pooling, mosquitoes, etc.)Well because I cannot schedule curbing to come out immediately for a reinstallation, I scheduled them for the earliest time they had availableWe told you they would be coming over to make sure it was addressedSince I didn't know what time because they were fitting me in when their schedule allowed they showed up when they did because it was understood they needed to stop by and do the curbing to your likingWhen you showed up and seen that my team was there diligently working on your curbing you made an unneccesary uproar about them trespassing and making the comment "what if I don't feel like paying", I then contacted youAfter hearing how you felt, and you telling me that you had half the mind not even to pay me over $worth of curbing, I made an appointment to meet with you on a FridayThe night before we were supposed to meet you sent me a text stating that your father had passed away and you could not meet with me but that you wanted me to install new curbing anyways and you would send me a post dated check for the date of install and once done it would be satisfiedI then had the curbing done again but this time I installed a paver border which is more expensive, and we did it for freeOnce the job was complete I had the foreman do a walk around and he took picsIt came out awesomeI then sent you the pics and you said you were not in town and you forgot your check book but you would send me a check on Monday when you got backI then asked if I could meet with you monday to make sure you were satified with our workYou then told me it wasnt done right because you said it wasnt secured right? Now this made me think because you had just told me u were out of townYou then continued to tell me that you thought poorly of the install and it needed to be severly repaired, even though according to you, you were out of town and hadn't seen it yetThen you continued that you were glad it was finished and you would send me a paymentI told you I completely understood and asked again if I could come out when you got back into town just to make sure everything was done right, You said no, that you were sending a check in the mailI asked if you could send it next day certified and to deduct that fee from what your balance dueI never heard a response until this morning when opened my email to find this complaintYou have made quite a bit of comments about not wanting to pay us, and we still have not received final payment and I tried contacting you to make things rightYou won't answer my emails, texts, or phone callsHow do I resolve this dispute with you so I satisfy you as a customer, get paid what is owed to us and move toward?

Your request for the grass to be delivered anytime throughout the week as you would not be present was thoroughly understood, and it was understood that you wanted it out of the waySo we had it dropped off to the far right side of the driveway as you directedCompany Delivery policy is that grass
products are to be delivered curbside or driveway only, Because only one person does the deliveries so we never promise that we would move it to the back. When I contacted you I asked what were your expectations and you said "Well my father is installing it and I didn't realize how heavy it would be, so I need it put in the back so all I have to do is roll it out." This is like calling a landscape materials store and ordering pavers to be delivered curbside or in your driveway and then calling them back and asking them to move them to the back because you didn't realize how much work it would be to move the pavers. You purchased a Do-It-Yourself kit, then it should have been thoroughly understood that once the products had been purchased and delivered into the your custody that the responsibility is the homeowners of everything thereafter. I am the gentleman that contacted you that evening and I am the only Owner, I clearly expressed to you the way my company operatesThis is for the saftey of my delivery staff and the liability of the companyYour expectations were unreasonable then, as they are nowWe promised a quality product with timely service at a great price and we deliveredI feel insulted that such an ill review was posted on this matter

After thoroughly reading through your comment I realized there has been a lot lost In translationIt has been difficult, but we have accommodated your particular schedule considering you live in Canada and it is hard to conduct business with us, but as the owner I charged your credit card the same
way the first time we installed your grass without resistanceOur merchant account charged a 3% service charge then as it did nowOur team was diligent on contacting you and caring out your requestsWe found no offense nor frustration regarding your request for a meeting that has been difficult to schedule as your schedule has changed or has limited availabilityWe strive to make all of our customers happy and we look forward to serving youIf you have any further concern or wish to talk to anyone to make things right please feel free to contact me directly and I can address any of your concerns. sincerely, Joshua A***OwnerArtificial Grass Masters

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***