After thoroughly reading through your comment I realized there has been a lot lost In translation. It has been difficult, but we have accommodated your particular schedule considering you live in Canada and it is hard to conduct business with us, but as the owner I charged your credit card the same...
way the first time we installed your grass without resistance. Our merchant account charged a 3% service charge then as it did now. Our team was diligent on contacting you and caring out your requests. We found no offense nor frustration regarding your request for a meeting that has been difficult to schedule as your schedule has changed or has limited availability. We strive to make all of our customers happy and we look forward to serving you. If you have any further concern or wish to talk to anyone to make things right please feel free to contact me directly and I can address any of your concerns. sincerely, Joshua A[redacted]OwnerArtificial Grass Masters
As a growing company we realize our opportunities to grow. We do not believe in taking advantage of anyone and as long as we always come through for our customers we expect them not to take advantage of us. I am sorry to hear of your father passing, times like this are emotional and frustrating....
When we initially came out we came and installed exactly what you ordered. It was gorgeous! Upon completion, you expressed you loved everything but were concerned about not being satisfied with the look of the curbing(all standard curbing needs to have a drain to prevent pooling, mosquitoes, etc.). Well because I cannot schedule curbing to come out immediately for a reinstallation, I scheduled them for the earliest time they had available. We told you they would be coming over to make sure it was addressed. Since I didn't know what time because they were fitting me in when their schedule allowed they showed up when they did because it was understood they needed to stop by and do the curbing to your liking. When you showed up and seen that my team was there diligently working on your curbing you made an unneccesary uproar about them trespassing and making the comment "what if I don't feel like paying", I then contacted you. After hearing how you felt, and you telling me that you had half the mind not even to pay me over $300 worth of curbing, I made an appointment to meet with you on a Friday. The night before we were supposed to meet you sent me a text stating that your father had passed away and you could not meet with me but that you wanted me to install new curbing anyways and you would send me a post dated check for the date of install and once done it would be satisfied. I then had the curbing done again but this time I installed a paver border which is more expensive, and we did it for free. Once the job was complete I had the foreman do a walk around and he took pics. It came out awesome. I then sent you the pics and you said you were not in town and you forgot your check book but you would send me a check on Monday when you got back. I then asked if I could meet with you monday to make sure you were satified with our work. You then told me it wasnt done right because you said it wasnt secured right? Now this made me think because you had just told me u were out of town. You then continued to tell me that you thought poorly of the install and it needed to be severly repaired, even though according to you, you were out of town and hadn't seen it yet. Then you continued that you were glad it was finished and you would send me a payment. I told you I completely understood and asked again if I could come out when you got back into town just to make sure everything was done right, You said no, that you were sending a check in the mail. I asked if you could send it next day certified and to deduct that fee from what your balance due. I never heard a response until this morning when opened my email to find this complaint. You have made quite a bit of comments about not wanting to pay us, and we still have not received final payment and I tried contacting you to make things right. You won't answer my emails, texts, or phone calls. How do I resolve this dispute with you so I satisfy you as a customer, get paid what is owed to us and move toward?
After thoroughly reading through your comment I realized there has been a lot lost In translation. It has been difficult, but we have accommodated your particular schedule considering you live in Canada and it is hard to conduct business with us, but as the owner I charged your credit card the same...
way the first time we installed your grass without resistance. Our merchant account charged a 3% service charge then as it did now. Our team was diligent on contacting you and caring out your requests. We found no offense nor frustration regarding your request for a meeting that has been difficult to schedule as your schedule has changed or has limited availability. We strive to make all of our customers happy and we look forward to serving you. If you have any further concern or wish to talk to anyone to make things right please feel free to contact me directly and I can address any of your concerns. sincerely, Joshua A[redacted]OwnerArtificial Grass Masters
As a growing company we realize our opportunities to grow. We do not believe in taking advantage of anyone and as long as we always come through for our customers we expect them not to take advantage of us. I am sorry to hear of your father passing, times like this are emotional and frustrating....
When we initially came out we came and installed exactly what you ordered. It was gorgeous! Upon completion, you expressed you loved everything but were concerned about not being satisfied with the look of the curbing(all standard curbing needs to have a drain to prevent pooling, mosquitoes, etc.). Well because I cannot schedule curbing to come out immediately for a reinstallation, I scheduled them for the earliest time they had available. We told you they would be coming over to make sure it was addressed. Since I didn't know what time because they were fitting me in when their schedule allowed they showed up when they did because it was understood they needed to stop by and do the curbing to your liking. When you showed up and seen that my team was there diligently working on your curbing you made an unneccesary uproar about them trespassing and making the comment "what if I don't feel like paying", I then contacted you. After hearing how you felt, and you telling me that you had half the mind not even to pay me over $300 worth of curbing, I made an appointment to meet with you on a Friday. The night before we were supposed to meet you sent me a text stating that your father had passed away and you could not meet with me but that you wanted me to install new curbing anyways and you would send me a post dated check for the date of install and once done it would be satisfied. I then had the curbing done again but this time I installed a paver border which is more expensive, and we did it for free. Once the job was complete I had the foreman do a walk around and he took pics. It came out awesome. I then sent you the pics and you said you were not in town and you forgot your check book but you would send me a check on Monday when you got back. I then asked if I could meet with you monday to make sure you were satified with our work. You then told me it wasnt done right because you said it wasnt secured right? Now this made me think because you had just told me u were out of town. You then continued to tell me that you thought poorly of the install and it needed to be severly repaired, even though according to you, you were out of town and hadn't seen it yet. Then you continued that you were glad it was finished and you would send me a payment. I told you I completely understood and asked again if I could come out when you got back into town just to make sure everything was done right, You said no, that you were sending a check in the mail. I asked if you could send it next day certified and to deduct that fee from what your balance due. I never heard a response until this morning when opened my email to find this complaint. You have made quite a bit of comments about not wanting to pay us, and we still have not received final payment and I tried contacting you to make things right. You won't answer my emails, texts, or phone calls. How do I resolve this dispute with you so I satisfy you as a customer, get paid what is owed to us and move toward?