MTS bill arrived this week in my mailbox.It regarded outstanding bill and disconnection notice. However they already disconnected my services June 16. I returned my equipment to their Polo Park store the following week. [redacted] I had been an MTS customer for years and always was 3 weeks behind on paying my bill (I receive my CPP disability end month). My March bill was higher then expected and I called MTS. I was told that I had not been charged for my internet previously so that was the reason (I had put my service on hold then had removed hold) They had not realized I had removed hold so they had not charged me accordingly. I checked my bills they were correct and paid. I was told my next bill would be usual amount. I received bill and I was supposed to pay more then expected. I was now 6 weeks behind and owed over $200. I called MTS however whenever I explained the situation they cut me off and repeatedly insisted I was wrong. I was forced to make arrangements to pay back or be cut off. I checked MTS bills and my bank statements. I faxed MTS date issued/ due date /date and amt. Paid for each month going back to Sept.2015 bill showing a credit to my account) I stated obviously I am not 6 weeks behind I am as usual 3 weeks behind so if you do not acknowledge this fax I will assume I can pay as usual (no response)the reason I faxed was because reps cut me off when I tried speaking; [redacted] and threatened disconnection. Faxing was the only way I could communicate with them since they wouldn't listen to me. [redacted]
MTS bill arrived this week in my mailbox.It regarded outstanding bill and disconnection notice. However they already disconnected my services June 16. I returned my equipment to their Polo Park store the following week. [redacted] I had been an MTS customer for years and always was 3 weeks behind on paying my bill (I receive my CPP disability end month). My March bill was higher then expected and I called MTS. I was told that I had not been charged for my internet previously so that was the reason (I had put my service on hold then had removed hold) They had not realized I had removed hold so they had not charged me accordingly. I checked my bills they were correct and paid. I was told my next bill would be usual amount. I received bill and I was supposed to pay more then expected. I was now 6 weeks behind and owed over $200. I called MTS however whenever I explained the situation they cut me off and repeatedly insisted I was wrong. I was forced to make arrangements to pay back or be cut off. I checked MTS bills and my bank statements. I faxed MTS date issued/ due date /date and amt. Paid for each month going back to Sept.2015 bill showing a credit to my account) I stated obviously I am not 6 weeks behind I am as usual 3 weeks behind so if you do not acknowledge this fax I will assume I can pay as usual (no response)the reason I faxed was because reps cut me off when I tried speaking; [redacted] and threatened disconnection. Faxing was the only way I could communicate with them since they wouldn't listen to me. [redacted]